Customer Service Representative

Krista Miller

*** ******* **., ***********, ***** Carolina 28115

Home: 704-***-**** -Cell: 704-***-**** : *********@**********.***

Career Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to

company success.

Highly enthusiastic customer service representative with 25 years client interface experience.

Motivated customer service representative with over 25 years experience in a past-paced environment.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to

company success.

Core Strengths

.

Conflict resolution

.

Strong organizational skills

.

Creative problem solver

.

Developed listening skills

.

Excellent communication skills

.

Fast learner with a wide range of practical

skills

.

Courteous demeanor

.

Enthusiastic developer of good relations with

clients

.

Energetic work attitude

.

Customer service oriented

.

Effective solution development

.

Training

.

Familiar with local/state health laws

.

Skilled in product shipping

Accomplishments

Customer Service

.

Consistently received positive feedback from guests and created repeat business by developing long-

term relationships with customers.

.

Handled guest complaints, maintaining a positive flying experience for all guest.

.

Customer Relations:

.

Earned highest marks for customer satisfaction, company-wide.

.

Customer Assistance

.

Worked with company systems such as Live Support and diligently completed all assigned tasks,

working overtime as needed.

.

Conflict Resolution

.

Responsible for handling customer account inquiries, accurately providing information to ensure

resolution of product/service complaints and ensure customer satisfaction.

Work Experience

Customer service agent

May 1984 to April 2010

Usairways – Charlotte, North Carolina

Provided an elevated customer experience to generate a loyal clientele. Received multiple reviews

acknowledging my level of dedication to excellent customer service. Guaranteed positive customer

experiences and resolved all customer complaints. Maintained positive attitude to make customer's

flyingTrained new employees by providing knowledge of specific Ensured superior customer experience by

addressing customer concerns, demonstrating empathy, and resolving problems on the spot.tasks and

policies. experiences memorable and pleasant.

acknowledging my level of dedication to excellent customer service. Guaranteed positive customer

experiences and resolved all customer complaints. Maintained positive attitude to make customer's

flyingTrained new employees by providing knowledge of specific Ensured superior customer experience by

addressing customer concerns, demonstrating empathy, and resolving problems on the spot.tasks and

policies. experiences memorable and pleasant.

Educational Background

Davie County High School 1980

Mocksville, North Carolina, USA

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