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Customer Service Representative

Location:
Santa Clara, CA
Posted:
July 07, 2011

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Resume:

Lisa Walker

*** ****** ****** ***** ****, CA ****7 707-***-**** ovkeey@r.postjobfree.com

EMPLOYMENT OBJECTIVE:

Seeking a position where I can utilize my Office Operation and Clerical skills

PROFESSIONAL PROFILE:

Successful professional with over 11 years of office support and administrative experience

Fast learner with wide range of practical skills

Strong work ethic with ability to work well independently as well as on a team

Money management skills in addition to working computer knowledge including Quickbooks

Fully knowledgeable in all aspects of clerical working including general office

EMPLOYMENT HISTORY:

Rivendale Homes, Santa Rosa, CA 2008 – 2009

Accounts Payable Clerk – Coded and input invoices for sub-contractors in Master Builders System. Prepared invoices for management approval. Printed and mailed weekly and monthly check to pay utilities and miscellaneous invoices for seven housing projects. Worked on special projects for the Accounting Department. Maintained filing system for paid checks and invoices. Updated vendor information.

Processed all monthly invoices for construction contracts, totaling over $800,000 per month

Northwest Insurance Agency, Santa Rosa, CA 2002 – 2007

Commercial Lines Processor – Processed new claims and followed up with insurance carriers to check status on previously filed claims. Sorted and distributed incoming mail for nine remote offices, postage metered outgoing mail, sent cancellation, reinstatement and endorsement letters to clients, worked on special projects.

Received Employee of the Year, as nominated by fellow employees for demonstrating outstanding teamwork and work ethic

Northern California Medical Associates, Santa Rosa, CA 1997 – 2000

Clerical Support Billing Department – Sorted and distributed incoming mail to three departments, postage metered outgoing mail, answered and directed five incoming phone lines to customer service representative. Performed data entry, sorted incoming checks from patients and prepared them for daily deposits. Sent statements to patients and Medicare Secondary Insurance billing.

Received Employee of the Month

Consistently met or exceed monthly goals of account closures & insurance billing

EDUCATION:

Empire Business College, Santa Rosa, CA

Specialized Accounting Degree with Computer Applications – In Progress

Computerized Business Skills Certificate

Career Transitions, Santa Rosa, CA – Account Clerk Certificate



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