Project Manager Management Business Software Customer resume in Coral Springs, FL, 33071

Michael S. Mordis
**** **** ***** *****, ***** Springs, FL 33071 * Cell: 954-***-****
* E-Mail: ou4yox@r.postjobfree.com

PROJECT MANAGER/ IT BUSINESS SYSTEMS ANALYST
Poised to contribute unique blend of SDLC -software development management, IT infrastructure, software deployment, telecom programming, complex network integration’s, pre-post sales oversight, project-management, and exemplary customer-support- relationship skills, along with a commitment to excellence with enterprise customers, enhancing your firm’s value by ensuring that projects support strategic mission’s and objectives within scope, budget, and schedule.

LICENSURE and CERTIFICATIONS /PROFESSIONAL AFFILIATIONS
Project Management Professional (PMP), PMI, Newton Square, - PA 2/2012
Certified Scrum Master (CSM)- Scrum Alliance - 2/2012
Lean Six Sigma Yellow Belt, from Florida Atlantic University - 6/2011
Lean Six Sigma Green Belt, from Florida Atlantic University - 3/2012
Lean Six Sigma Black Belt, from Florida Atlantic University - anticipated 11/2012
Member, Project Management Institute Global, since Jan. 2008
Member, Project Management Institute South Florida Chapter, since Jan. 2008
TOP SECRET Security Clearance with United States Navy- (Reactivation on request) from 1990-1994
PROFESSIONAL EXPERIENCE
(Contract) Project Manager, Level 5 Technology Management, Boca Raton, Florida, December 2011 – Present
http://www. levelfive.us
Responsible for managing all components of the project life cycle: scope definition and management, planning, estimating, analysis, development, testing, and implementation.
Responsible for SMB projects scopes for hardware deployment’s, software upgrades, data center re-location’s disaster recovery setup and implementations, and enterprise desktop implementations.
Coached and mentored staff members across company on PMBOX and agile process
Developed and maintenaned technical documentation for product functionality and requirements
Responsible for communication of release details within project team and to outside resources
Responsible for managing web development projects and its testing teams
Part of a team that drives process improvements and design and build feature enhancements for CMS platforms

(Contract) Project Manager, JP Morgan Chase, Tampa, Florida, June 2011 – December 2011
http://www. http://www.jpmorganchase.com
Responsible for managing all components of the project life cycle: scope definition and management, planning, estimating, analysis, development, testing, and implementation
Responsible for enterprise wide SDLC call center projects from concept thru closure
Responsible for developing relationships with business owners, communicating project status and understanding detailed business requirements across multiple project initiatives
Accountable for business case creation with critical stakeholders, to ensure all requirements identified in concept
Call Center Project Manager (voice of the project) on team’s ranging from 50 resources and more, including Quality Analysts, Business Analysts, Architects, Subject Matter Experts and VP and C level principals in all lines of business
Utilized Project Server, Project, Visio, SharePoint, and various Oracle based tools for daily project reporting to executive level and project maintenance

(Contract) Project Manager, Florida Power and Light (Next Era Energy, Inc.), Miami, Florida, January 2011- June 2011
http://www.fpl..com
Responsible for over $40,000,000 in projects, reporting to the VP of FPL and its associated business units
Proactively utilizing Scrum and Agile software project management methodologies with local and offshore technical teams of 50 resources or more
Management styles include SDLC Tracks 1-5 methodology, with a hybrid of PMBOK (PMP) and Lean Sigma Six. [Project portfolio include project managing 500 seat data center infrastructure upgrades, software code add on’s to system mainframes, Verint Quality Monitoring, Witness WFM, Virtual Hold, and other relayed adjuncts- Avaya/ Cisco Telephony-Network Core and adjunct system upgrades]
Selected as Project Manager Lead (mentoring five project managers in the corporation and creating training paths for PMP Certification)

Project Manager, NICE Systems, Inc., Rutherford, New Jersey, January 2008 – February 2011
http://www.nice.com
Solid project-management success with revenue recognition averaging $20,000,000 annually
Selected by NICE VP North America Services Director to manage Fortune 100 customer projects:
Verizon, HSBC, BCBS, BB&T, RBS, FedEx, Home Depot, GMAC, American Airlines, Asurion, Carnival Cruise
Lines, IBM (Lenovo), and Coca Cola
Consistently cited in quarterly reviews by Regional Services Director as “the best we have,” based on understanding of PMI methodologies
Builder of rapport with and among all project stakeholders, so as to instill confidence in their ability to add value and meet identified needs
Repeatedly attained positive customer feedback with recognition for superior PM talents by utilizing Microsoft Tools, with strong specialization in Visio, and Excel Reports /Oracle management applications

Project Manager, Verint Systems, Inc., Roswell, Georgia, January 2006 – January 2008
http://www.verint.com
Primarily oversaw project completions for eight key accounts: COMCAST CORPORATION FLORIDA
POWER & LIGHT, PEPSI COLA COMPANY (Bottling Group, LLC), BOSE CORP, BMW Financial Services,
AVON PRODUCTS INC, CHECKFREE CORPORATION, and INTUIT
(This increased the expenditures these customers made – ranging from $129K to $4MILLION; this improved key
accounts perceptions of company)
Utilized full-lifecycle development methodologies to manage software integration project’s (Verint Portfolio) that achieved results in half the allocated time and under budget
Converted customer’s from non-paying and highly dissatisfied to fee-paying, vocal company promoter by resolving issues through leading high-profile project; commended by customer for outstanding achievement

Project Manager, Black Box Network Services, Inc., Fort Lauderdale, Florida January 1995 – December 2006
http://www.blackbox.com
Effectively managed and delivered billable hands-on short-term implementation services through entire life cycle - project setup, customer communications, installation and configuration, acceptance testing and training.
Promoted implementation services offerings to end customers, channel partners and the sales organization.
Participated in setting strategy and goals, translating the goals of the business into day-to-day activities and focused on the Technical Operations
Responsible for planning, executing, controlling and closing projects against schedule scope and quality plans
Interfaced with Product Managers, QA, Development, and Technical Operations teams to assist planning and insure high customer satisfaction

EDUCATION and TRAINING
Bachelor of Science in Business Administration with Focus on Project Management, DeVry University, Chicago, Illinois,
anticipated January 2013
Associate of Arts, Broward College, Fort Lauderdale, Florida, 1996
Graduate- Black Belt in Taekwondo Martial Art, Kukiwon RecognizedOrgnaization, Parks Taekwondo, Coral Springs, Florida, 2007
Microsoft Certified Professional, Microsoft Corporation, Tacoma, Washington, 1998
US NAVY- CVN 68 USS NIMITZ, Aircraft Carrier- Radioman School – Honorable Discharge 1994

ADDITIONAL TECHNICAL SKILLS
Microsoft 2010 Project-Microsoft Application (Advanced User)
Microsoft 2010 Project Server Web Application Experienced User
Microsoft Dynamics CRM 2011
Microsoft SharePoint 2010

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