EXPERIENCES

Languages English communications

Operating Systems Windows XP, Windows 98, Windows 2003 Server, Windows 2003 Small Business Server, NT, .NET, IBM AS400 Mainframe, VAX/ALPHA, Unix, SalesLogix, DemandWare

Database SQL Server, Access, and Oracle

Methodology Scrum, Iterative, Waterfall, Agile, PMO, RAD

Tools Microsoft Project, Visio 2003, Rational Unified Process (RUP), UML, Clear Case, Clear Quest, Use Case Design, Single Sign-on, FTP, Photoshop, Macromedia Studio MX (Dream weaver / Flash), Webshpere, Java/J2EE, Bugizalla, WebFT, Drag Net, Mingle, Share point, Mantis and Optimus, Project Server, TFS, DemandWare. CodeBase

Expertise • Process Analysis & Redesign

• Management of Cross-Functional Teams

• Project & Delivery Methodologies • Project Management & Tracking

• System Solution Architectures

• Change Control Management • Budgeting & Planning

• Cost & Resource Estimates

• Project Risk & Scope

PROFESSIONAL EXPERIENCE

02/2012 – Current Michaels Corporate Headquarters Irving, TX

Consultant – Senior Business System Analyst

Project overview: The focus of the projects at Michaels was to implement marketing initiatives to redesign the current Michaels.com website, add enhanced features to make the site more marketable and user friendly, design a centralized access point to manage customer data captured on the various property accounts of Michaels, implement a new credit switch to process gift card transactions and design and launch a Canadian website. This was a multi-project contract where services were provided to several project managers to implement quarterly objectives of the business/marketing team and to support both a local and offshore development team.

Work experience with content assets, business manager and Demandware to configure frontend web management

Development and management of a multi-language/locale site

Worked to understand the business domain, key business concepts, relationships and the major driving business polices of Michaels.

Capture business objectives and requirements of the business

Facilitated meeting with the business users to gather requirements

Translation of requirements into functional specifications

Created test scenarios to validate code that was developed based of the business requirements to ensure all deliverables within scope were implement and verified the application met the user's needs and expectations

Weekly status update to the business

Daily scrum calls with development team

Traveled offsite to the client site to gather business requirements

Manage scope throughout the project lifecycle, managed scope creep and ensured that requirements that were in scoped were delivered as expected

Creation of wire frames of web pages & Form Design

Development of process and workflows

06/2010 – 02/2012 Hulcher Professional Services Denton, TX

Permanent - IT Business System Analyst/Project Manager/Lead QA Tester/GUI Designer

Project overview: The focus of the project is to integrate various sub-systems under the Hulcher umbrella to provide consistent and accurate data from its source system to provide a unified business platform. This is a multi-phase project that is scheduled for a 7 year implementation process that has been broken up into 7 phases. The ultimate outcome will provide an enterprise business platform that will allow the company to use their resources in an efficient manner, processing and tracking jobs in a real-time manner ultimately providing insight to projected revenue prior to job closure and billing.

Established a core set of basic procedures and principles at the earliest stage of the project development to set a standard guideline for analysis gathering with the business users, development and testing of the requirement, validation of the designed functionality, management of data conversion and implementation from UAT to Prod.

Responsible for a $400,000 budget and management of a defined timeline and resource allocation

Weekly project status reporting of project projection, remaining budget vs. % of developed and tested functionality

Overseeing an offshore development team of 8, business users team (SME) of 12 and end user testing team of 3

Responsible for analysis and product comparison for the best tool/solution to migrate data from system to system using the best practice assessment to support the expectation of the project and/or overall enterprise wide solution

Analyze and map processes (current state/future state)

Define the business analysis process and business analysis framework used to facilitate the project

Create requirements plan

Create a management and communication plan

Manage of an 8 team member offshore development team and management of SMEs including Customer Service Manager, Supervisor and Invoicing director.

Creation of training material

Management of the implementation process to the UAT environment, support and inventory control of applications used

Established and developed implement plans that provide the most efficient and cost-effective solutions

Gather, define and evaluate system specifications from the business requirements

Develop and define solution base for an inventory management system

Working closely with management to prioritize business goals and information needs

Presentation of strong communication skills, both written and verbal

Gathered and analyzed requirements to integrate the functional application with the Web based application

Methodology – Scrum

Environment: : Rudimentary, TFS, Use Case Design, UML, ASP.NET, J2EE, Ajax, SQL database, Microsoft Office Professional (Word, Excel, Visio, Access PowerPoint 07), and Windows XP

04/2010 – 06/2010 Pier1 Imports Fort Worth, TX

Contract - Business System Analyst

Project overview: The focus of the project was to upgrade an existing Price Management system from a mainframe system to a web-based platform. The overall goal of the project was to provide data in a faster more efficient manner that would reduce the amount of interfacing required to process transactional data. Provided consultant services as a Business Systems Analyst to offer business experience to research, gather, define, develop and implement information systems.

Responsible for developing test plans, test scripts and management of the test plan

Identified high level functional requirements and defined the user requirements providing a structure to break down and gather detailed operations required for the application

Management of a large project in a retail environment

Responsible for gathering requirements, documenting requirements, writing specifications, testing, and rolling-out customers' technical interfaces.

Methodology – Scrum

Environment: : Rudimentary, Use Case Design, UML, ASP.NET, J2EE, Microsoft Office Professional (Word, Excel, Visio, Access PowerPoint 07), and Windows XP

08/2008 – 04/2010 TechSys Business Solutions/Curves International Frisco/Waco, TX

Contract - Lead Business Analyst

Project overview: 08/08 – 09/09 Curves Community development project - The focus of the project was to redesign a web based franchise management application. This application supported both a functional ASP.NET application and a SharePoint Moss Content Management system. The overall goal of the project was to help to increase corporate communication to their franchise owner in the global market and increase product sells and revenue.

Scoped major deliverables expected for development and implementation in phase 1 of the Curves Community redesign web application

Define and document high level business requirements that would be used to drive out the business plan for the elicitation and requirements gathering phase

Meet with major stakeholders and SMEs to document the current day system, understand the bottlenecks, pain points, processes and areas requiring resolution. Exercised great communication skills to gather quality requirements within a short period of time

Assessed current day application functions and process and documented a high level resolution process thread

Created agile documentation that defined the operational/functional areas and associated product back log items

Meet with SMEs to drilled down into the product back log areas for each given functional area to better understand the business process, requirements and expectations for the new system

Worked with the development team for each functional area to translate the business expectation and determined the sprint items required for development of the product back log items in order to deliver an operational/functional area

Translated business requirements into use cases, functional specs, wireframes, storyboards, and supporting artifacts

Gathered, analyzed, documented and designed wireframe concept for the customized requirements not met by the OOTB functionality from SharePoint. Customized workflows (approval, translation, web part list, publication)

Analyzed and documented the best solutions for login, security and authentication functions, workflow, page template operations and sub site structure design to support more than 40 countries and hundreds of cultures.

Tested functional and Content management operations, created, documented and tracked bugs in TFS, worked with the developers to resolve all defects

Created test scenarios to validate code that was developed based of the business requirements to ensure all deliverables within scope were implement and verified the application met the user's needs and expectations

Traveled offsite to the client site to gather business requirements

Facilitated meeting with the business users to gather requirements

Conducted daily development meetings to ensure the technical design, data model, business objects and classes supported the functional areas

Conducted daily scrum meeting to discuss bottlenecks, next steps, completed items and determine action items required for fulfillment and delivery to the development team

Gathered and analyzed requirements to integrate the functional application with the SharePoint CMS application

Identified all required gap fits based on the analysis of the current day functions that would be reused and intergraded with the new system

Project overview: 09/09 – Current Curves Club Management development project - The focus of this project was to design a customized web based business management application tool to fit the business needs of the Curves International Franchise business model. The intention of this project was to design an intuitive application that would allow franchises to easily manage their fitness centers by tracking member attendance, process payments, POS sales, track inventory and manage employee attendance, work hours and payroll within a customized web based franchise management Silverlight application. The overall goal of the project was to provide a centralized platform for all franchises to house data within a central repository to help manage and analyze the daily operations of all franchises underneath the Curves umbrella.

Scoped major deliverables expected for development and implementation in phase 1 of the Curves Community redesign web application

Define and document high level business requirements that would be used to drive out the business plan for the elicitation and requirements gathering phase

Analyze and map processes (current state/future state)

Define the business analysis process and business analysis framework used to facilitate the project

Create requirements plan

Create a management and communication plan

Elicit requirements using various techniques

Manage and maintain stakeholder relationships

Analyze, define and document quality business requirements in text, data flow, activity diagram flows and

conceptual UI designs

Manage requirements throughout the software development life cycle

Create and manage the use RTM (requirements traceability matrix)

Assist clients in understanding the true core business process/model and aid in clarifying business needs

Identify creative solutions to address business needs. Design business solutions plan.

Monitor and measure project success

Design, manage and test solution assessment and validation throughout the development lifecycle.

Responsible for managing elicitation phase via observation, brainstorming, focus groups, survey/questionnaire, interviews and requirements workshops

Responsible for managing analysis phase via business rules analysis, decision analysis, document analysis, user interface Analysis

Tested functional and Content management operations, created, documented and tracked bugs in TFS, worked with the developers to resolve all defects

Created test scenarios to validate code that was developed based of the business requirements to ensure all deliverables within scope were implement and verified the application met the user's needs and expectations

Traveled offsite to the client site to gather business requirements

Exercised analytical skill set level pertaining to communication skills (Written, Oral and Presentation), Interpersonal skills (Relationships, Facilitation and Negotiation) Investigative Skills and Analytic skills (Creativity, Logical thinking and Decision making)

Gathered, analyzed and document high level requirements from scoping session to help the business to understand what we were going to built, how we should build it, why we should built it, how much it will likely cost to build (estimation) and in what order it should be built (prioritization)

Methodology – Agile

Environment: : Team Foundation Server, Use Case Design, UML, ASP.NET, J2EE, SharePoint Moss, SQL, Microsoft Project, Visio 2003, Microsoft Office Professional (Word, Excel, Visio, Access PowerPoint 07), and Windows XP

03/2008 – 08/2008 Credit Solutions Richardson, TX

Permanent - IT Project Manger/Business Analyst

Scoping of the Saleslogix system, working with key project stakeholders to formulate and communicate the business vision, and scope of the respective projects producing and translating high-level requirements.

Determines functionality required for reengineering from the underlying business process.

Translate business needs necessary for the project stakeholders and the business. Translated the requirements into something that developers can understand as well as to translate the resulting questions that the developers have into something the stakeholders can understand.

Translate technical issues and constraints from the development standpoint to the business stakeholders, by explaining what the developers are doing and why they need to do it, including explanations of the basis of schedules and estimates.

Model and translate project efforts to identify, model, and then document the requirements and business domain details.

Act as a communication broker between the business and development.

Conducted test and validation efforts to support projects to deliver into the production environment by validating requirements and analysis models via techniques such as reviews, walkthroughs using Mantis conducting UAT with the business before releasing functionality.

Perform business analysis and write specifications based on the requirements gathered for a web based applications

UI and storyboard design to support the functional requirements documentation for conceptual view and concept to

provide to the development team and the business

Analyzed and documented the current state system Saleslogix to identify the required functionality for the to-be state

system Atlas

Collecting, understanding, and translating the business requirements for the project.

Analyze and document business processes and delivered design and development projects on time

Document workflows and results of user meetings and obtain agreement from client

Create and track project status, develop project estimates

Manage scope throughout the project lifecycle, managed scope creep and ensured that requirements that were in scoped

were delivered as expected

Manage teams of up to 2-11 people including BA, technical analysis, technical writer and QA

Provide motivation and direction to the team

Clarify and communicate project objectives and success criteria to the team

Manage multiple elements that come together to launch a new project

Track and communicate project status, issues, risks and decisions to upper management

Set project quality and performance standards

Share knowledge and learning and contribute to the development of project management

Methodology – Agile/Cowboy/Extreme Programming

Environment: : Mingle, Use Case Design, UML, .NET, SQL, Microsoft Project, Visio 2003, WebFT, Drag Net, Mantis, Microsoft Office Professional (Word, Excel, Access PowerPoint 07), SharePoint and Windows XP

02/2007 – 03/2008 Cash America International Fort Worth, TX

Contract - Business Analyst

Facilitate meetings and work shops with the business to analyze the requirements for the strategically business team and technical team

Coordinate and drive IT and Business teams through the process of requirements gathering and documentation, business case development, and organizational change and acceptance.

Provide and utilizes tools, processes and best practices for the Business Analysis approach method

Maintains overall accountability for the successful delivery of the designated projects/programs

Work to help deliver a revamped POS system to provide an enhanced retail management application.

Facilitate and scribe for JAD sessions, workshops, SME and Tech reviews at a use case level.

Identify data elements required to deliver functionality for a given use case.

Created UI designs and components to generate storyboards to drive development.

Responsible for analyzing the business needs of the business to help identify problems and propose solutions.

Driving re-engineering initiatives and process improvements to delivery exceptions handling functionality, inventory management functionality, check cashing functionality, credit/debit card authorization and interfacing functionality and account collections functionality.

Work with an iterative approach to define functionality in a staged process for development and delivery.

Provide the ability to interact with all levels of management to maintain current project status and time-lines.

Translate business requirements into technical specifications.

Provide analytical, problem solving, and troubleshooting skills; ability to define problems, collect data, establish facts, and draw conclusions.

Provide strong interpersonal/customer relations skills; clear and concise verbal and written communications; ability to express complex technical concepts in layman’s terms, both verbally and in writing.

Gather business requirements from various business units to ensure the designed process is aligned with state regulations.

Methodology – Iterative

Environment: : Rational Unified Process, Use Case Design, UML, Java, Microsoft Project, Visio 2003, PaintShop Pro 6, Microsoft Office Professional (Word, Excel, Access PowerPoint), and Windows XP

10/2006 – 02/2007 American Heart Association Dallas, TX

Contract - Business Analyst /Project Manager

Identified and resolved common problems across the project delivery

Standardized the project management processes and tools

Monitored and reported on the project status

Identified ways to reduce the cost of project

Maintain data collection for metrics, scorecards, status

Monitor Issue log and provide reporting and metrics as necessary

Gather functional & non-functional requirements to meet the business needs

Translation of business requirements into detailed specifications

Gather information for analysis of vendor products

A team player with the ability to work at a detailed level while maintaining and retaining the "big picture"- of the overall

business vision.

Provides the link between the technical and business views of the system by ensuring that the technical solutions being

developed will satisfy the needs of the business.

Produce documentation for decision analysis to support vendor assessments

Creation of wire frames of web pages & Form Design

Development of process and workflows

Create models using UML

Interact with external vendor, and internal clients

Assist Project Manager with defining, developing and obtaining sign off on project deliverables

Research gathering for Conflict of Interest software, tools and products

Research gathering for ECM products

Methodology - PMO

Environment: ATG server, Siebel, Webshpere, Microsoft Project, Visio 2003, Microsoft Office Professional (Word, Excel, Access PowerPoint), and Windows XP

7/2006 – 9/2006 Brierley & Partners Dallas, TX

Contract - Business Analyst

Working with Business Analyst team to gather Business requirements, through assisting and interacting in JAD sessions, workshops and focus group meetings

Work with the Development team and Project Managers to create Functional Requirement specifications

Write System Document Requirements at a project level, Interact with client, Development and Management to define User Requirements

Assist in the testing phase, creating Test Case, User Scenarios, Test Plans and Test Scripts

Work against timeline, restraints and deadline that are project driven

Create Process Flow charts

Work with various tools such as Radview, WebFT, Drag Net, Wireframes, Creative and RUP

Maintain client project account for code change, enhancements and modifications

Work against corresponding project scopes and Business Requirements

To assist Project Manager with defining, developing and obtaining sign off on project deliverables

Working with .Net for application development projects for the Sony Redesign contract

Methodology – Waterfall/Agile

Environment:: Rational Unified Process, Use Case Design, UML, SQL, FileNet Imaging/Workflow, Websphere/J2EE, Java, Bugizalla, WebFT, Drag Net

1997–May 2006 Bowne Enterprise Solutions New York, NY

Permanent - Information Processing Administrator / Business Analyst

Management of production coordinating and scheduling of system and staff resources

Manage and process the scheduling and infrastructure of client jobs

Generate weekly matrix information stats for client processing

Create and complete standardized project management methodologies, tools, and techniques

Manage staff of 7

Data entry of production related issues and resolutions

Responsible for management of systems upgrade

Data center Management

Create the technical documentation for Postprocessing and Composition

Manage the Vax/VMS Alpha systems as well as STREAMWEAVER systems

Responsible for Information Processing reports to Senior Management

User Acceptance Testing; QA and Production Tracking, test analyst and enhancement modifications and reporting

Analyze business procedures, problems, and information requirements to refine data and convert it to a programmable

form

Design file input documents and clerical procedures, Code new and existing computer applications, Test case scenarios and study cases and end-to-end users unit testing

Methodology –Agile

Environment: Rational Unified Process, Use Case Design, UML, XML, VAX/VMS/Alpha, Microsoft Project, Visio 2003, PaintShop, Microsoft Office Professional (Word, Excel, Access, PowerPoint),

1995 - 1997 Permalin Product New York, NY

Permanent - Operations Analyst

Specialize in analysis, application, or design of a particular system

Coordinates and directs support services, handles administration duties, and manages and routes data processing

Monitors and manages data processing problems and design new solutions

Manage and maintained IBM AS400 system

Midrange systems upgrade from SISK to RISK

1994 – 1995 Uni-Mail New York, NY

Permanent - Data Entry

Input and extraction of data

Creation and maintenance of database system

Invoice and billing

Programming of configuration files

Education

1991 – 1993 Borough of Manhattan Community College

Minor in Computer Science

INTERESTS

Crafts, Interior Design, carpentry, computers.

ACHEIVEMENTS

Successfully managed and implemented data processing and logic structure for clients such as

Mellon HR Solutions, Oppenheimer, Prudential Securities, JP Morgan and Goldman

Migration of Systems file share server to disaster recovery

Successfully implementation of the Ritz Carlton project which allowed the organization to save over 11,000 clients in one month

Designed a process that would automate an import process using SQL code for the PCO process proving validations to ensure the correct financial information was passed to the clients. The previous process allowed the external data and process to produce over $100,000 a month in net loss resulting in possible BBB actions due to incorrect settlement data being sent to the client.

Successfully managed to stay within the project plan budget and resources to develop and deliver a robust, efficient and user friendly web based application that would help to increase company profit by thousands of dollars

Contact this candidate