Customer Service Representative

Joseph Mambu

*** **** **** ******

Brooklyn, NY *1236

Cell 347-***-****

E-mail: *********@*******.***

Objective: To obtain a position in an environment where I can utilize my experience, and abilities

Education: Berkeley College, White Plains, NY

Candidate for Bachelor of Business Administration Degree

Major: Marketing

SKILLS: Exceptional listener, Computer/Technical literacy, Flexible and highly adaptable, Interpersonal abilities, Detail oriented, Type 50wpm, Willingness to learn and quickly assimilate new concepts

SYSTEMS PROFICIENCIES: MS Office 2003 & 2007: Word, Access, Excel, PowerPoint, Outlook

EXPERIENCE:

Duane Reade, New York, NY

Merchandiser (2010-Present)

• Assemble fixtures in different stores according to plan-o-grams

• Organize and manage stock of products and items.

• Responsible for replenishment of merchandise

• Responsible for labeling products with the proper codes

• Customer Service

Superior Staff Resources, New York, NY

Office Assistant (03/2010-09/2010)

• Processed orders, forms, applications and requests.

• Recorded details of inquiries and noted accounts.

• Managed Private, Business, Commercial and Non-Revenue accounts.

• Implemented strategies to resolve customer issues regarding violations and negative balances

• Handled all inbound calls.

• Assisted staff with administrative duties as requested

• Produced mailing labels and reports as requested

• Utilize internal networks to assist with toll calculations, violations, and nixie statues

• Counsel consumers on provisions they may use to avoid future complications

Pay-O-Matic, Brooklyn, NY

Customer Service Representative/Teller (2008-2010)

• Supervised and trained new employees

• Cashed and verified checks based on company’s policy

• Managed customer’s accounts to balance ledger with books

• Troubleshoot and provided information to customers pertaining to bill paying process

• Computed and reconciled daily transactions for company

• Ensured that efficient filing and record-keeping systems were established and maintained

• Compiled statistical information on HR performance

Toys R Us, White Plains, NY

Sales Associate (2006-2007)

• Managed inventory systems using SIS program

• Provided inventory balances by departments

• Registered sale of merchandise

• Provided daily damage reports

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