Operations / Production Manager

Dennis J. RICHARDS

253-***-**** • ****************@*****.***

Converting Manager

** **** ***** ** ********** in both start-ups and established converting businesses. Direct and collaborative style that focuses on problem solving and strategic results in fostering key business relationships.

Strategic Business Marketing: developed and implemented lean operational and marketing strategies for converting business, enabling to support a diverse range of paper converting requirements servicing paper mills, brokers, merchants and customers.

Identifies critical customer needs in the market place, and implemented Just In Time process improvements.

KEY PROFICIENCIES

• Customer Service Oversight • Sales Management • Mentoring and Coaching skills

• Plant Operations Management • Client Development • Purchasing Management

• Vendor Relationship Development • Multi-Site Management • Troubleshooting converting

PROFESSIONAL EXPERIENCE

CONNEMARA CONVERTING, Bolingbrook, Illinois Dec 2008 to Current Operations Manager

Oversee daily operations with 50 employees / 3 shifts and 4 mill sheeters, 2 slitter / rewinders

• Wrote and Implemented FSC/SFI/PEFC certifications

• Reduced the accident rate (LTI) to zero.

• Wrote Standard Operation Procedures

• Devised strategies and executed a strategic reorganization of operations to reduce operating cost by 20%

• Implemented an Employee Gainsharing program based on quantitative metrics which increased productivity.

• Implemented processes that increased sales and cut costs

• Experience in Sheeting, Slit Rewinding, Cut to Register of films, plastics, papers, boards, label, wet strength, envelope and metallized paper

• Planned, developed, and executed an enhanced Predictable and Preventive maintenance programs to boost reliability, streamline operations, and increase profitability across the plant. Increased productivity 20%.

• Ensured complete client satisfaction through personal management of quality complaints and claims; reduced claims and quality issues by 90%.

• Reviewed quality processes and standards. Raised expectations and quality standards across the organization. Boosted productivity and quality levels through heightened organizational targets.

• Maximized safety across the organization through ongoing management of the Injury and Illness Prevention Plan and diligent adherence to all OHSA standards.

• Identified critical customer service needs in the market place, and implemented enhanced Just in Time process improvements with vendor managed inventory strategies and lean operational service programs.

• Managed business growth with dedication to high quality and service commitment to the marketplace.

• Improved consumption and accurate waste

WEST COAST PAPER, Kent, Washington Jan 2007 to Dec 2008

Operations Manager

Oversaw daily operations. Built and maintained client relationships across 12 operations, and managed the top ten sales accounts.

• Opened Turn Key Converting operation

• Wrote Business Plan / Pro Forma and purchase equipment for operation

• Hired and trained staff

• Implemented FSC certification

• First year .003% claims against operation

• Zero (LTI) injuries (Award from NPTA 2007 – 2008)

• Overall Waste 3.2% Paper and Board

• Help negotiate mill purchases

• Created a Digital Converting Program

• First year of operation 3 shifts, 4,100 tons produced

• Completed a two contract with West Coast Paper

• Responsible for overall management of the assets (complete P&L)

SPICERS PAPER, Santa Fe Springs, California 2001 to 2007

Converting Manager

Oversaw daily operations of five converting plants and converted board and paper sales operations through 12 locations. .

• Opened three Turn Key Converting operations

• Oversaw five converting operations with over 32,000 tons of production

• Worked with ten different sales divisions to train sales staff how to sell converting

• Trained Customer Service and implemented Best Practices

• Wrote training manuals and Standard Operation Procedures

• Created a Digital Converting Program

• Purchased new converting equipment with full installations

• Received Division of the Year 2003

• Operated operations incompliance with ISO 9000 and ISO 14000

• Kept Lost Time Injuries at zero percent for over five years

• Held waste to 3.3% for both board and paper

• Held claims against operations to .002%

• Purchased more than $3 million in new equipment. Managed raw materials purchases and price negotiations and handled all supply purchases/inventory management; procured all new equipment.

GLEASON INDUSTRIES, Sumner, WA 1985 to 2001

Vice President of Operations

Oversaw daily operations of four plants, human resources, and sales operations through a team of 50 production employees, customer service representatives, accounting clerks, and sales representatives. Built and maintained client relationships across Western United States.

• Opened four Turn Key Converting operations with total revenues of $28 million

• Managed productivity, quality, cost, and employee performance across seven plant locations through seven production managers.

• Changed the course of how converting businesses handled Quality Controls and Customer Service

• Wrote Standard Operation Procedures to fit five different states.

• Purchased seven sheeters with full installations

• Maintained a 3% waste factors on production with a .02% claims against operations with a $28 million revenue

• Hired and trained all employees

• Vice President of Operations

• Responsible for overall management of the assets (complete P&L)

Owned Hallmark / Office Supply Store, Grass Valley, California 1979 to 1984

• Went from 500 square foot building with 1 employee to 10,000 square foot building with 30 employees with revenues of $1.2 million in sales and service. Sold and serviced two counties.

• Sold retail and serviced U.S. Government, State and Counties facilities.

REFERENCES

Charlie Whitaker (Spicer Paper President North America)

*******.********@*******.***

Chris Creighton (PaperlinX President North America)

***@***********.***

Tom Groves (West Coast Paper President)

****@****.***

Sean McDonald (Mead Westvaco Board)

****.********@***.***

Jim A Kautzer (IP Everest Board)

***.*******@******.***

Amy Redden (Clearwater Boards Sales)

***.******@***************.***

Bryan Williamson (Portco VP of Sales & Operations)

***********@******.***

David Morgan (Pac Paper Inc VP of Sales)

*****.******@***********.***

Joe Matthews (President of Maxson Automatic Machinery known for 20 years and purchased 9 sheeters)

*********@***************.***

Bob Preddy (Kmec Vice President USA)

*********@*******.***

Steve Brimble (Marquip Global Sales Manager)

*****.*******@*****************.***

David Christie (Regional Manager)

*****.********@********.***.**

Tom Reed (Director of the Unity Shoppe 20 year friendship)

***@***********.***

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