Customer Service Sales

Darius Williams

**** ****** ****** ****, *** City, North Carolina 27822 Home: 252-***-**** - Cell: 252-***-**** : *********@*****.***

Summary

Hard-working, high performing, and meticulous entry-level Production Technician, looking to apply my education and experience to a job in Pharmaceuticals. Broad industry experience includes Production, Manufacturing, Sales, and Customer Service with multiple talents in all areas.

Highlights

• Detail oriented • Microsoft Word, Excel, PowerPoint

• Organizational skills • Initiative to work independently and as part of a

• Interpersonal skills team

• Excellent communication skills • Self-motivated

• Quick learner • Goal-oriented

• Production procedures • Highly competitive

Accomplishments

Production

• Consistently met production and schedule levels.

• Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.

Customer Service and Sales

• Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers.

• Consistently generated additional revenue through skilled sales techniques.

• Up-sold products and motivated customers to upgrade current product plans.

• Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience

Production Technician I

April 2011 to October 2011

SANDOZ – Wilson, North Carolina

Read, comprehended and completed various manufacturing paperwork required for batch processing, including labels, logbooks, and Production Batch Records. (PBR)

Understood and applied SOP's to activity being performed to execute the operations required to complete the PBR.

Execute the operations required to complete the PBR, set-up, operate, and make minor adjustments to the equipment necessary to manufacture solid dose drug products.

Ensure that product is manufactured according to established specifications by visually monitor product throughout processing and perform in-process product sampling and testing where required.

Performed math calculations required for batch processing using metric system, such as determining loss amounts, process yields, accountabilities and reconciliations.

Clean major and support equipment, production processing rooms and general area in accordance with SOP's .

Wig Wag Attendant

August 2005 to October 2009

Bridgestone Firestone – Wilson, North Carolina

Oversee the operation of machine to stack various types of rubber compounds to company specifications. Transported and stored by forklift, the processed material in designated areas for other department processing.

Set-up machine for sampling periodically throughout processing for lab testing.

Assisted with monthly safety observations to insure all safety standards where met and continuously improve. Maintained necessary level of communications between shifts.

Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Ensured the most cost-effective production methods were employed.

Troubleshooted problems with equipment, devices or products.

Education

Saint Augustine's College2003

Raleigh , North Carolina, United States

Business Administration

Bachelor of Science

Affiliations

Prince Hall F&AM Affiliated

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