PAMELA L.

*** **** *****

Lake Mills, WI *****

920-***-****

oskykk@r.postjobfree.com

PROFESSIONAL EXPERIENCE

NEWTON GROUP ELITE SALES ASSOCIATES Grand Rapids, MI

(Virtual Contact Center outsourcing to clients for assistance in business development.)

Human Resources Manager, 2006 to 2012

Responsibilities:

•Professional in Human Resources (PHR) with extensive background in HR affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

•Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing

Personnel manuals, corporate policies, job descriptions and management reports.

•Recruited, interviewed, and hired all of the independent contractors and employees for the company.

•Guided the startup and management of a full spectrum of the HR operations, systems and programs.

•Worked with the owners to create the HR policies and procedures.

•Developed teambuilding programs, wrote personnel manuals, job descriptions and management reports.

•Job postings and social media management.

•Developed orientation, training and incentive programs.

•Managed the leave-of-absence programs and personnel records.

•Handled all workplace issues.

•Payroll, 1099, W4, I9, and compliance management for the company.

•Educated myself on all state employment laws for states we hired employees in.

•Wrote employee policies covering issues including disciplinary procedures, code of conduct, FMLA policy and a No-show No-call policy.

•Managed and administered the company's forum for the agents.

•Database cleanup, data entry, e-mailing, instant messaging, word processing, proofreading, and various daily use with Microsoft Office Suite and products.

Account Manager: 2005 to 2009

Responsibilities:

•Managed the client's account and telemarketing agents on a daily basis through a Virtual Contact Center. I oversaw the agent's daily activities; including their committed hours worked, their performance, reliability ratings, and trained new agents. I maintained a close working relationship with the agents and handled all questions and situations promptly and in a very timely manner.

•Developed and administered internal training programs and orientation for new agents.

•Called on client's cold calls to develop new business and relationships for their sales people and their target markets. Scheduled appointments for those interested in the client's business offers; this included C-level customers, B2B customers, and residential.

•Managed all inbound and outbound calls.

•A the end of each day I viewed the updated contact data information through a web-based software to see the results based upon the qualified questions and the market data checklist that is set in place for each agent. I managed the Web Tracking and Management System that keeps track of the clients company's accumulated market data that we collected and showed them where their target market stands, what their needs were, and how they measured up to their competition.

•Database cleanup, data entry, e-mailing, instant messaging, word processing, proofreading, and various daily use with Microsoft Office Suite and products.

•Managed and administered the company's forum for the agents.

SPACESAVER CORPORATION Fort Atkinson, WI

(Manufacturer of storage and filing equipment)

Senior Business Development Representative: 1988 to 2004

Left to be a “Work-at-Home” professional and mother.

Responsibilities:

•Data entry, database clean up, and management.

•E-mailing, Instant Messaging, Word Processing, Proofreading, and various daily use with Microsoft Office Products.

•Assisted in the implementation and coordination of our customer development program.

•Developed and administered internal training programs and orientation for new staff.

•Created and implemented a mentor program for new employees.

•Responsible for contacting the end-user to inform them of products, gathered and documented required marketing information.

•Wrote, developed and proofread, the department's Training Manual and information for certification for ISO 2000 Information binders.

•Assisted in market research projects, provided necessary customer follow-up, and maintained required computer data base/record keeping system.

•Initiated phone contact with end-users whose names would be available through advertising based requests, lead sources, and in-house records.

•

•Filled out call reports completely, accurately, and in a timely manner.

•Followed-up with the end-user, as necessary, to fulfill the customer’s needs.

•Acted on behalf of the company and assisted the customer on any special circumstances that came up.

•Conducted research, as required, to effectively maintain the customer service program.

•Tracked call results by completing the appropriate reports as it related to the calling program.

•Attended trade shows and participated in training programs.

•Assisted with daily, weekly, and monthly duties in relation to assigned programs and responsibilities.

•Utilized the Extranet/Internet as necessary to complete assigned tasks.

•Promoted partner relationships and tracked results. Set appointments as appropriate for calling program.

EDUCATION

Madison Area Technical College–Business & Marketing - 1987 - 2001

Continuing education courses from 1988 – 2001 at UW Whitewater and MATC

CAREER HIGHLIGHTS / QUALIFICATION

I am a "work-at-home" professional that has 25 years of combined experience in, Virtual

Management, "Brick and Mortar" Management, Business Development, Training, Sales &

Telemarketing, Cold-Calling, Appointment Setting, Customer Service & Support, and a vast

amount of other professional skills.

NEWTON GROUP ELITE SALES ASSOCIATES Grand Rapids, MI

(Virtual Contact Center outsourcing to clients for assistance in business development.)

Virtual Human Resources Manager, 2006 to 2012

Responsibilities:

• Virtual Human Resources Manager for 60+ employees and independent contractors.

• Recruited, interviewed, and hired all of the independent contractors and employees.

• Managed and administered the company's forum for the agents.

• Extensive background in HR affairs, including experience in employee recruitment and

retention, staff development, mediation, conflict resolution, HR records management,

HR policies development and legal compliance.

• Job postings and social media management.

• Database cleanup, data entry, e-mailing, instant messaging, word processing,

proofreading, and various daily use with Microsoft Office Suite and products.

• Wrote employee policies covering issues including disciplinary procedures, code of

conduct, FMLA policy and a No-show No-call policy.

• Managed all confidential files for the company’s employees; Payroll, 1099, W4, I9,

and Compliance documents.

• Managed the leave-of-absence programs and personnel records.

• Worked with the owners to create the HR policies and procedures.

• Guided the startup and management of a full spectrum of the HR operations, systems

and programs.

• Developed team-building programs, wrote personnel manuals, job descriptions and

management reports.

• Developed orientation, training and incentive programs.

• Handled all workplace issues.

• Demonstrated success in negotiating win-win compromises, developing team-building

programs, and writing.

• Wrote Personnel manuals, corporate policies, job descriptions and management

reports.

• Educated myself on all state employment laws for states we hired employees in.

NEWTON GROUP ELITE SALES ASSOCIATES Grand Rapids, MI

(Virtual Contact Center outsourcing to clients for assistance in business development.)

Account Manager: 2005 to 2009

Responsibilities:

• Managed the client's account and telemarketing agents on a daily basis through a

Virtual Contact Center.

• Oversaw the agent's daily activities; including their committed hours worked, their

performance, reliability ratings, and trained new agents. I maintained a close working

relationship with the agents and handled all questions and situations promptly and in

a very timely manner.

• Developed and administered internal training programs and orientation for new agents.

• Called on client's cold calls to develop new business and relationships for their sales

people and their target markets. Scheduled appointments for those interested in the

client's business offers; this included C-level customers, B2B customers, and

residential.

• Managed all inbound and outbound calls.

• A the end of each day I viewed the updated contact data information through a web-

based software to see the results based upon the qualified questions and the market

data checklist that is set in place for each agent. I managed the Web Tracking and

Management System that keeps track of the clients company's accumulated market

data that we collected and showed them where their target market stands, what their

needs were, and how they measured up to their competition.

• Database cleanup, data entry, e-mailing, instant messaging, word processing,

proofreading, and various daily use with Microsoft Office Suite and products.

• Managed and administered the company's forum for the agents.

SPACESAVER CORPORATION Fort Atkinson, WI

(Manufacturer of storage and filing equipment.)

Senior Business Development Representative: 1988 to 2004

(Left to be a “Work-at-Home” professional and mother.)

Responsibilities:

• Data entry, database clean up, and management.

• E-mailing, Instant Messaging, Word Processing, Proofreading, and various daily use

with Microsoft Office Products.

• Assisted in the implementation and coordination of our customer development

program.

• Developed and administered internal training programs and orientation for new staff.

• Created and implemented a mentor program for new employees.

• Responsible for contacting the end-user to inform them of products, gathered and

documented required marketing information.

• Wrote, developed and proofread, the department's Training Manual and information

for certification for ISO 2000 Information binders.

• Assisted in market research projects, provided necessary customer follow-up, and

maintained required computer data base/record keeping system.

• Initiated phone contact with end-users whose names would be available through

advertising based requests, lead sources, and in-house records.

• Verified information (on the request) with the customer and gathered additional

information related to the customer’s needs and project.

• Filled out call reports completely, accurately, and in a timely manner.

• Followed-up with the end-user, as necessary, to fulfill the customer’s needs.

• Acted on behalf of the company and assisted the customer on any special

circumstances that came up.

• Conducted research, as required, to effectively maintain the customer service

program.

• Tracked call results by completing the appropriate reports as it related to the calling

program.

• Attended trade shows and participated in training programs.

• Assisted with daily, weekly, and monthly duties in relation to assigned programs and

responsibilities.

• Utilized the Extranet/Internet as necessary to complete assigned tasks.

• Promoted partner relationships and tracked results. Set appointments as appropriate

for calling program.

Madison Area Technical College–Business & Marketing - 1987 - 2001

Continuing education courses from 1988 – 2001 at University of Wisconsin-Whitewater

and Madison Area Technical College

EXPERIENCE

EDUCATION

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate