Customer Service Training
Resume:
Demetrich Brown
San Jose, CA
**********@*****.***
OBJECTIVE: To secure a long term, career-oriented position where my professional skills will be fully utilized and further developed. I am confident that I can do a highly efficient job in this field based on my past experience and education.
TRAINING EXPERIENCE/SKILLS:
• Implemented new training programs for new Public Employees
• Developed hiring guidelines, conducted background checks and hire new employee
• Developed training guidelines, educational materials
• Facilitated and organized training seminars
• Conducted employee performance reviews, evaluations
• Project Management
• Insurance Sales Experience
ADMINISTRATIVE/CUSTOMER SERVICE SKILLS:
• Proficient in all facets of Microsoft Word, Excel, Power Point, Outlook
• Excellent customer service management skills
• Proficient in all aspects of the World Wide Net
• Excellent written and verbal skills
• Possess excellent communication skills
• Strong presentation skills
PROFESSIONAL EXPERIENCE:
National Traffic Safety Institute San Jose, California
Counselor Nov 2005 - present
As a Counselor, responsible to instruct, evaluate and provide case management to students that must participate in a mandatory Traffic School/DUI Program, in a classroom setting or in a one-to one counseling session. Prepares written reports, track progress and maintains student records. Operates audio/visual equipment and other materials for weekly lesson plans.
Department of Social Services – Community Care Licensing San Jose, California
Licensing Program Analyst Jan 2005 - Feb 2007
As a Licensing Program Analyst, facilitates orientations to new child care providers, review written applications, conducts onsite facility evaluations and recommends license approval. Investigates complaints, prepares administrative action to deny, revoke or suspend facility license, and provides case management to child care licensees as needed. Knowledge to Title 22 Child Care Regulations for homes and child care centers.
Notre Dame de Namur University Belmont, California
Public Safety Officer April 2003 - Jan 2005
As a Public Safety Officer, assisted with campus crime prevention and education in an effort to increase the university community awareness. Responsible for campus patrol, loss prevention, interviewing witness, assisting with the hiring of new Public Safety Officers and respond to calls for service.
San Jose State University Police Department San Jose, California
Police Officer May 1995 - Feb 2002
As a Police Officer, coordinate the University Cadet Program (including the complete hiring process), ensure crime/loss prevention on campus, Patrol University and surrounding communities, respond to calls for service, as well as investigate crimes and accidents. Responsible for assisted with campus crime prevention and education in an effort to increase the community awareness. Conduct background checks for the hiring process of new officers. Other responsibilities include being a Hostage Negotiator and a Field Training Officer.
San Jose Police Department (Reserve Unit) San Jose, California
Police Reserve Sergeant Nov 1988 - May 1995
As a Police Reserve Sergeant, instruct and supervise training unit staff and training officers. Develop and plan, as well as implement training for new officers in Law Enforcement training program. As a lead Backgrounder, I assisted with the hiring process along side the department Sergeant. Evaluate and document trainees’ progress. Coordinate and direct needed office support, organize speakers for presentations/workshops. Utilize role players to increase skills and abilities of trainees. Prepare written reports and document needed follow training.
South Bay Regional Police Academy San Jose, California
Police Academy Instructor Nov 1997 - Nov 1998
As a Police Academy Instructor, facilitate Law Enforcement training sessions for new cadets. Organized volunteers to assist with police recruits from various agencies. Evaluate overall progress of new recruits to increase skills and abilities through a series of learning techniques and methods. Identified training needs, formulated teaching plans, prepared written reports and track progress.
California Department of Motor Vehicles San Jose, California
Motor Vehicle Field Representative Jan 1985 - May 1995
As a Motor Vehicle Field Representative, provide specialized training to fellow employees to improve the quality of customer service by the Department of Motor Vehicles. Assisted customer in a fast paced environment. Prepare written reports and customer service statistics. Knowledge of California DMV registration and traffic regulations.
EDUCATION:
1984-1985 California State University, San Jose
1995-1996 Evergreen Community College (Police Academy), San Jose
CREDENTIALS
o 2005 Insurance License
o 1999 Rape Aggression Defense (RAD)
o Certified Rape Aggression Defense Instructor
o 1999 Advance Hostage Negotiator (POST)
o 1992 Advance Background Investigator (POST)
o 2000 Police Officer Standards and Training (POST)
o Field Training Officer Certified
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