John H. Peters

**** ******** ***** ***** - ********, MN 55446

Cell: 763-***-****

Email: os6uwv@r.postjobfree.com

Bilingual Project Manager with expertise in information technology, leadership, and business.

SUMMARY OF QUALIFICATIONS

15 years of information technology management experience with a focus on content and document management, business process optimization plus document creation in both design, development and successful deployment across multiple vertical industries (manufacturing, medical, legal, and engineering).

Excellent technical writing skills for SOW documents combined with strong strategic planning, project planning, systems analysis and troubleshooting, forecasting, scheduling and planning, quality control and tracking results.

Excel at creating and implementing operational and technical plans and strategies and system design.

Highly knowledgeable in system development, requirements analysis.

Strong liaison between management, customers, and staff.

Excellent communication, presentation, analytical and problem solving skills.

Technical Skills

Operating Systems: Windows 2000/2003/XP/7

Applications: MS Office, Kofax Capture, MS SharePoint, eCopy, NSI Autostore,

Fortis, EMC A/X, Westbrook Fortis, SaaS based document management,

document re-engineering, document composition, Equitrac Cost Recovery, IKON Trac, Ricoh @Remote, MS Exchange.

Networking: LAN/WAN, VPN, Identity & Access Management

Certifications

CDIA – Certified Document Infrastructure Architect 2009 Comp/TIA

Project Management Certificate – 2007 University of Minnesota

Professional Experience

Ricoh Americas Senior Service Delivery Manager August 2011 to Present

Responsible for successful deployment and ongoing management of large managed document services project at Fortune 1000 Customer saving over $ 400,000 per year on output costs.

Business process optimization specialist redesigning legacy business processes and applications.

Trusted advisor to Senior IT Management for all output related requirements.

Ricoh IKON PS Solution Consultant February 2009- August 2011

Key technical support resource for major account teams focused on professional IT Services and related document capture, archiving, and network services sales.

Responsible for system design, ROI, and creation of SOW plus deployment of major document archive and business process optimization projects.

Solution Consultant of the Year 2009

Largest PS deal in 2010

Lake Image Systems Marketing Executive 2007-2008

Lake Image Systems is a leader in software, ink jet printing and camera technology for the capture, high speed integrity &validation of critical business documents for regulatory compliance and direct marketing programs.

Sales and integration of advanced high speed capture and monitoring systems to Fortune 1000, direct mail and printing companies for process improvement and production enhancement.

Designed process and wrote SOW for USPS IMB verification process to ensure compliance.

Virteva, Inc. PS Account Manager August 2006- September 2007

Small MN based IT Consulting firm and Microsoft Business Partner focused on virtualization, and remote access technology to Fortune 1000 and SMB Accounts.

PS Project sales focused on Microsoft Infrastructure, CITRIX Remote Access, MS Active Directory, MS Exchange migration from Lotus Notes.

Closed $ 450K in new account PS Sales to BCBS of MN, StarTribune, Thrivent Financial, etc.

NetPro Computing, Inc. Enterprise Account Manager September 2004- August 2006

Technology leader in directory health and identity management software for Microsoft Active Directory and Novell eDirectory. Acquired by Quest Software in 2008.

Increased revenue pipeline from $ 100K to over $ 4,000,000 by engaging Senior IT Management at key enterprise accounts.

Effectively competed against larger competitors such as Quest Software by leveraging business partnership with Microsoft.

Pitney Bowes Software Systems PS Sales Overlay November 1998- July 2004

Key technical support for major account sales teams for systems integration and design, deployment of high volume document and electronic bill presentment and payment systems as well as data quality applications to enterprise accounts.

Developed, designed and wrote key ROI documents to close large integration projects.

President's Club Performer 1999, 2000, 2001

Closed large scale integration projects of $ 700K + in PS Revenue.

DevTech Associates Account Manager 1996-1998

Midwest based software reseller and PS organization focused on legacy system migration to open system technology for Fortune 1000 Accounts.

Designed and wrote key system integration SOW and related ROI documents for major projects

Direct sales of PS Services to major accounts in Midwest Region with IBM, Sun, and Xerox.

Xerox Corporation PS Software Sales Specialist 1994-1995

Software and PS Services sales based on Sun System to major accounts in Midwest

Direct sales of PS Services to major accounts in Midwest Region with IBM, Sun, and Xerox.

Archetype Systems Vice President of Sales 1986-1993

Start up software company in document creation and document composition software. Purchased by GroupOne Software in 1994.

Developed software and PS Services business from $ 250K to $ 3,500,000 in three years.

Developed key business partnership with IBM.

Promoted from Sale to VP of Sales & Marketing in three years.

Education

B.A. - University of Minnesota- Duluth – Spanish and Political Science Double Major

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