BROAD EXPERTISE IN BOTH BACK-/FRONT-OF-THE HOUSE OPERATIONS
Excels in driving revenue growth & improved profitability
Provides rigorous management in cost containment and quality control
Proven leadership in employee engagement and talent development
Highly accomplished and successful regional manager with 20+-year track record in conceiving, leading, and executing upon effective strategy to drive revenue, contain costs, and improve profitability across multi-unit operations; consistently exceeds all goals. Provides hands-on, incisive leadership; excels in engaging employees, developing talent, and managing the diverse needs of franchise, corporate, and privately owned stakeholders. Leverages extensive background in back-of-the-house operations; provides judicious oversight of costs, quality, and operational efficiency.
Game Works, Tampa, Fl | 2000 – Present
Promoted within one year to take over strategic leadership and direction of eleven stores throughout the United States. Responsible for overseeing up to $85M in revenues and $65M operating budget. Currently support 900+ employees and 9 Store Managers.
HUGELY SUCCESSFUL IN INCREASING OVERALL PROFITABILITY
Serve as instrumental contributor to GM’s success in winning ‘GM of the Year’ award in 2010; consistently producing one of the most profitable stores in the region (beating out 16 stores) for 8 out of 11 years.
Exceed annual goals year over year; averaging 85% in mystery shoppers across the board.
Achieve 15% over budget within first year of leadership; executing aggressive sales and cost containment strategies.
Decrease food costs 2% and back-of-house labor costs .5% in first year; leveraging extensive back/front-of-house expertise and industry best practices to identify areas for improvement and reallocate resources accordingly.
Slash skyrocketing attrition in half; reversing existing culture of employee distrust and dissatisfaction by providing a hands-on, supportive leadership style, empowering staff, and treating employees with respect and dignity.
Maximize productivity and resource allocation; rescheduling labor resources during peak times, instituting new operational processes, and mandating cross-training of all employees.
EXCELS IN DRIVING REVENUE GROWTH AND MARKET PENETRATION
Grew incremental revenue 10%-15% annually; executing a well-targeted strategy to entice new corporate clients.
Maintain revenue goals during deep economic downturn; adapting sales and pricing strategy and crafting resourceful promotions to further develop local following and increase corporate clientele post 9/11.
Drive increase in repeat and referral business; cultivating new culture of service excellence by training staff and management to be more aware and involved with the overall guest experience.
Spearhead ambitious community outreach strategy; leading new direction to cultivate community relations by donating time and resources to local charities, fundraising events, and school activities.
Expand marketing and advertising reach on a limited budget; developing cross-promotional strategies with local nightclubs, bartering trade with radio stations, and leveraging a local public relations strategy.
PROVEN LEADERSHIP IN LEADING, ENGAGING, AND DEVELOPING STAFF
Excel in developing employees for future leadership roles; training, mentoring, and grooming 6 management candidates later chosen to head up and lead other store operations.
Successfully lead, empower, and engage staff and management; providing a hands-on, participatory leadership style to encourage employee engagement and involvement in bottom-line objectives.
Rebuild crucial trust with employees; treating staff with respect and dignity, listening to concerns, and delivering as promised upon new initiatives and proposed remedies.
Overhaul and spearhead new training program; authoring much-needed training and procedure manuals to ensure consistency and incorporating new standards of excellence into all procedures.
TONY ULSES •(813)-***-**** • firstname.lastname@example.org PAGE 2
Planet Hollywood, Chicago, IL | 1998 – 2000
MULTI-UNIT GENERAL MANAGER
Provide strategic direction and oversight for two stores in Chicago generating $14M annually; overseeing 22 store managers and 400+ employees.
Drove revenue growth and overall profitability; overseeing all aspects of sales, marketing, public relations, operations, and merchandise departments.
Increased incremental revenues 10-15% within one year; executing effective merchandising strategy.
Cooker Bar and Grille, West Palm, FL | 1996 – 1998
Played an integral role in expanding operations and regional market penetration; overseeing 20 stores throughout the Southeast region generating $60M+ annually.
Slashed food costs across the board by 6% within 2 years; overhauling product mix and instituting rigorous controls.
Grew food sales by 10-percent; revitalizing stale menu by introducing new product ideas.
Decreased labor costs by 3% in one year; restructuring back-of-the house operations and improving labor utilization.
Provided strategic direction for 15 store openings; forecasting/developing budgets for kitchen labor, food costs, and sales.
Grisanti’s, Omaha, NB | 1990 – 1996
Managed all areas of operations, sales, marketing, and P&L oversight for chain of 6 restaurants throughout the Midwest region generating $20M annually.
Drove significant improvement in operations, sales, and service; introducing new operational procedures to reduce costs, manage inventories, and improve quality consistency.
Increased sales by 10% within 6 months; spearheading and executing upon ambitious community outreach strategy, improved advertising mix, public relations strategy, and crafting creative promotions.
Romano’s Macaroni Grill, Overland Park, KS | 1989 – 1990
Developed, implemented, and conducted new hire training programs for newly opened restaurants; conducting classroom training, writing training manuals, developing job descriptions, and evaluating new employee job performances.
BS degree in Business Administration with an emphasis in Finance
Rockhurst College, Kansas City, MO
Human Resources Management
San Francisco, CA - chef, competency, talent, teams, midwest,...
Customer Service Company
Largo, FL - chef, dishwasher, cashier, largo, cook, top,...
Oldsmar, FL - chef, hvac, automotive technician, email,...
High School Engineering
Tampa, FL - chef, revit, tampa, rebar, high school, drafting,...
Winter Park, FL - chef, banquet, staff, summer, house, telemarketer,...
Orlando, FL - chef, banquet, staff, continental, result, sous,...
Customer Service / Sales
Hernando, FL - chef, stylist, tampa, banquet, bartender,...