Morris R. Mathieu

Clermont, FL *****

Cell: 352-***-****

E-mail oqkyyr@r.postjobfree.com

Breadth of experience includes: P&L management, workforce management, quantitative/financial analysis, contract negotiation, and leading cross-functional project teams in call center operations, hospitality services and construction organizations.

Retired from the US Marines after 20 years service, tour of duty spanning 32 years. Served as Subject Matter Expert – Marine Training Unit 4, and Training Chief, Operations Chief and Company Gunnery Sergeant for Direct Support Motor Transport Company A, 6th Motor Transport Battalion, 4th FSSG, USMCR in Orlando Florida.

Marketing, sales, Marine Corps and construction acumen over the past 15 years encompasses: creating 26 sales & marketing plans and budgets; developing 20 advertising and direct mail campaigns; conducting 22 regional sales & market research studies, reviewing and auditing 53 sales & marketing plans.

Proven ability to quickly understand the competitive situation and needs of the market, and then define and execute marketing strategies that increase growth and enhance profitability. Additional strengths and capabilities include: inventive and proactive in creating new ways for things to be done. When tasked with leading, bring a sense of confidence, motivating and empowering for others. Comfortable in ability to brainstorm original ways for things to be more productive, and not afraid to take risks if it means finding a new, better way.

Market Research & Analysis Workforce Management

Marketing Communications Competitive Intelligence

Marketing Management Staff Development & Motivation

Selected Accomplishments

Reorganized a telemarketing sales operation, cutting costs approximately 15% and increasing sales over 60% within a 2-month period.

Wrote 26 comprehensive sales & marketing plans that included complete situation and competitive analyses, tactical action plans, sales forecasts, and budgets.

Conducted 22 sales & market research studies to determine positioning, marketing strategies, explore new markets, and understand buying criteria.

Professional Experience

Frontline Performance Group, Winter Park, FL June 2012 – present

(Call Center Performance)

Resident Performance Manager – Responsible for helping client to increase profitability, assessing and developing client markets. Supporting all of the client company’s marketing, sales, product development, operations and talent-sourcing functions. Help business to dramatically improve their service, sales effectiveness and profitability.

Entertainment Benefits Group, Orlando, FL July 2011 – May 2012

(Sales Center Manager)

Sr. Manager of Call Center Operations – Supervise call centers in Orlando FL and Las Vegas NV, front desk representatives and vacation planning specialists. Maximize service levels while minimizing costs by scheduling staff when and where they are needed most. Create forecast models using historical data. Monitor, train and coach all personnel. Manage 7 direct reports and 50 indirect employees.

Raytheon Technical Services Company, Jeddah, Saudi Arabia October 2010 - April 2011

(Foreign Army Trainer)

Principal Training and Development Specialist – Develop lesson plans, train and conduct periods of instruction in Leadership, Interior Guard, Communications, Weapons handling and Entry Control Point Operations for Ministry of Interior facilities security force. Create and maintain Microsoft excel database ranking system of approximately 250 students.

El Cid Vacations Club, Mazatlan, MX June 2008-March 2010

(Vacation Ownership Resort)

Director of Telemarketing – Reviewed and enhanced existing sales and marketing campaigns. Re-wrote and implemented the Owner Referral and Trial Membership Exit programs. Led a project team in the design, construction of a 100 seat, state of the art call center with a predictive dialer. Specializing in demographic profiling, list acquisition, direct mail and e-mail marketing. Increased efficiencies to $4500 in owner & referral programs. Managed 3 direct reports with 210 employees.

Angus Realty & Angus Homes LLC, Clermont, FL Nov 2000-June 2008

(General Real Estate and Residential Home Construction Firm)

Corporate Broker and General Contractor – Managed advertising, direct mail campaigns, collateral production, participation at association meetings, meeting with prospects/clients and all other sales and marketing functions. In the top 2% of Realtors and top 7% of Real Estate offices in 2005. Built 63 single family homes with investor funding.

Island One Resorts Inc.., Orlando, FL May 1998 –Oct 2000

(Vacation Ownership Resort)

Director of Marketing – Supervised Directors of Telemarketing, Exit Program and Telesales. Developed Sales and Marketing Campaigns which included direct mail, collateral materials and telemarketing. Streamlined mini-vac fulfillment and reduced cost. Developed direct mail programs for targeted sales. Managed 3 direct reports with 300 employees.

Sunterra Resorts Inc., Orlando, FL Oct 1995- April 1998

(Vacation Ownership Resort)

Director of Telemarketing and Telesales - Created National Telephone Sales and Central Contract Processing Department. Developed sales campaigns and a nationwide reporting system. Supervised Domestic, Brasilian and Latin American Pending Sales Departments, started up an Offsite Sales Office in Sau Paulo Brasil. Supervised Exit Sales Program, developed reservation and confirmation system. Supervised National Telemarketing phone room in Palm Bay and relocated operations to Orlando with 200 employees.

Vistana Resorts Inc.., Orlando, FL Jan 1993- Oct 1995

(Vacation Ownership Resort)

TeleSales Settlement Manager – Verification Loan Officer for the Telephone Sales Department. Developed the position and created reporting system to accurately forecast monthly sales volumes. Steadily increased sales volume to over $500K per month and consistently increased return rates.

Education and Professional Development

BA, HISTORY, University of Central Florida, Orlando, FL

Minor in Russian Area Studies

AS, CIVIL ENGINEERING, Valencia Community College, Orlando, FL

DEFENSE ACQUISITION UNIVERSITY, ACQ 101 Fundamentals of Acquisition Logistics Management

Florida Real Estate Broker

Florida State Certified General Contractor

Skills

MS Excel – advanced

MS Word –advanced

MS Power Point – intermediate

MS Outlook - intermediate

Professional Awards and Publications

Island One Resorts, “Big Kahuna” Award for Excellence in Sales and Marketing

Vistana Resorts, Leadership Award for Finance and Sales

Published in RCI Perspectives Magazine for phone room operations.

Military Service

Retired Gunnery Sergeant

US Marines