Customer Service Real Estate

Rosalina M Baines

**** ****** ***** *****, *** Diego, CA 92121

858-***-**** ~ *******@*******.***

Professional Skills

Office Management Lead Generation Customer Service

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Accts Payable Sales Accts Receivable

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Clerical / Filing Bookkeeping Data Entry

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PROFESSIONAL EXPERIENCE

Coldwell Banker Residential Brokerage, San Diego, CA

Real Estate Associate (Sales & Rentals) ~ Nov. 2010 – present

• Coordinate appointments to show homes to prospective buyers

• Interview clients to determine the types of properties and criteria they are seeking

• Determine property’s competitive market price by analyzing similar, recently sold properties

• Advise clients on market conditions, prices, mortgage, legal requirements and related matters

• Conduct market research through review of property listings, trade journals, and relevant literature; attend

seminars, staff and association meetings to remain knowledgeable about real estate markets

• Prepare representation contracts, purchase agreements, closing documents, deeds and leases

• Accompany buyers during visits and inspections of property, advising them on the suitability and value of

the homes they are visiting

• Promote properties through advertisements, open houses, and participation in multiple listing services

Keller Williams Realty, San Diego, CA

Real Estate Associate (Sales & Receptionist) ~ Feb. 2008 – Oct. 2010

• Coordinate appointments to show homes, interview clients to assess needs/criteria, accompany clients to

inspections, home tours, closings

• Prepare documents such as representation contracts, purchase agreements, closing documents

• Compare property listings, trade journals, relevant literature and attend seminars, association meetings

and staff trainings to remain knowledgeable about the current real estate markets

• Advice clients on market conditions, prices, mortgage, legal requirements and related matters

• Generated business by holding Open House, Prospecting, and Marketing efforts

• Worked part-time as front office receptionist, answering incoming calls, scheduling luncheons, and

assisting agents (i.e. faxing, making copies, compiling data & information)

Cookie Lee Jewelry, Placentia & San Diego, CA

Independent Sales Consultant ~ Apr. 2003 – June 2007

• Operated and managed sales of home based custom jewelry business

• Coordinated home jewelry parties with 20+ guests

• Managed inventory and bookkeeping, accepted major credit cards, checks and cash payments

• Participated in fundraising events, holiday vendor shows, and local city events (i.e. street fair)

• Networked with all my PTA school contacts to generate new business and host jewelry parties

Pg 2 Rosalina Baines

Carl Sandburg Elementary, San Diego, CA

Volunteer / Chairperson ~ Sept. 2005 – June 2011

• Chaired annual Multi-cultural Fair event 3 years running – planned, coordinated, hired, and hosted event ;

200+ attendees consisting of students, families, teachers, and school staff

• Chaired 5th Grade Promotion for 3 years; led group of 10 to 15 volunteers in planning & coordination of

multi-day event; 150+ attendees consisting of students, families, teachers, and school staff

• Participated in annual Fall Carnival and Silent Auction planning, set up and basket preparations

• Aided in planning, coordination and participation of annual Career Day event

MOMS Club, Placentia, CA

Volunteer Service ~ March 2001 – June 2003

• Treasurer 2001-2002 ~ performed all aspects of accounting and bookkeeping functions

• Cooking Co-op 2000-2003 ~ coordinated and scheduled meal preparation and deliver new moms

• Assisted in planning activities weekly and annual events such as play dates and holiday party activities

Paramount Container, Brea, CA

Office Manager ~ April 1993 – Sept. 1999

• Six years managing all aspects of small corrugated packaging broker, corresponded directly to owner

• Was instrumental in bringing the company into the technology age

• As Director of First Impressions I was the face and voice of the company, my responsibilities included

phone etiquette and professional appearance

• Responsibilities include customer service, handling complaints, order processing, delivery scheduling and

follow-up, billing, accounts receivable, accounts payable, quarterly and year-end taxes, collection calling,

filing, and year end consolidation/file purging

Education Awards & Recognition

Certificate of Appreciation for Outstanding

Venice High School ~ West Los Angeles, CA

Graduated with Diploma ~ June 1983 Contributions in PTA Committee ~ 2011

Continuing Service Award ~ 2011

Volunteer Recognition ~ 2005, 2006, 2009, 2010, 2011

Santa Monica Community College ~ Los Angeles, CA

Business Administration ~ Sept. 1985 – Aug. 1987 Career Day Certificate of Appreciation ~ 2005, 2006,

2011

Real Estate Education Rookie of the Year Award ~ 2006

Broker Price Opinion Representative Certification ~ Honorary Service Award ~ 2006

Nov. 2011

Kaplan University – DRE License Renewal (45hours) ~

Aug. 2011 Technical and Computer Skills

Coldwell Banker Career Track Training (100hours) ~ MS Outlook Word Excel PowerPoint & Publisher

Dec. 2010 Quicken Home & Business Finance Program

Keller Williams University ~ Apr. 2008 thru Aug. 2009 Office Equipment: Scanner – Fax – Copy

• Fast Start Training ~ Apr. ’08 – Aug. ’08 Type 40wpm

10 Key

• Buyer Clinic ~ June ’09

• Seller Mastery Clinic ~ June ’09

• MREA Business Planning ~ Aug. ‘09

Claire Institute Real Estate Online Course Completion ~

Sept. 2007

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