Customer Service Insurance

ERICA ANDERSON

**** ******* ****, *******, ** ***10

919-***-****:*************@*****.***

Summary

Highly motivated Licensed Health , Medicare Supplement & Long Term Care Professional with 6+ years of customer service and clerical experience.

Experience

Billing & Enrollment Customer Service Representative August 2010 - December 2010

Humana Insurance - ACS, Raleigh, NC

Processed payments and verified payment methods, pharmacy drugs and insurance plans.

Provided efficient customer service to clients in a timely manner.

Informed insurance customers about services available and resolved customer's needs.

Gathered information, researched, resolved issues and log customers on.

• 2 Certificates of Excellence for Perfect Customer Service

• Humana Billing & Enrollment - Pharmacy Training Certificate

Clerk Typist II October 2005 - June 2008

Department of Public Welfare, Philadelphia, PA

Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

Reviewed, analyzed and processed Hospital applications for Medicaid.

Processed Fast Pay child care applications for payments to day cares from the State.

Processed one time payments and over-payments as well as other clerical duties.

• Certificate of Completion for Clerical Standard Training Program.

Medical Records - File Clerk Receptionist January 2003 - October 2004

St. Christopher’s Hospital for Children, Philadelphia, PA

Explained HIPAA to clients and photocopied and forward all copies of patient charts when requested.

Maintained clients records, pulling files for daily appointments and filing miscellaneous.

Kept record of materials files or removed using logbooks and filed correspondence and lab results.

Registered patients and provided a full range of front desk operations in a primary care practice when necessary.

• Certificate of Appreciation for Volunteer work from 2002-2003.

Secretary June 2000 - September 2001

Green Tree School - Service Master, Philadelphia, PA

Prepared and maintained work order database and payroll spreadsheets data entry and 10-key.

Improved security by producing photo ID cards for staff of 110.

Organized bus routes for the bus drivers to pick up students in a more timely manner.

Assisted in all areas of administrative duties including word processing, receptionist, and file organization.

Education

License, Life, Medicare Supplement & LTC Accident & Health or Sickness June 2008 - June 2009

Onsite Insurance School Plymouth Meeting, PA

Certificate, Computerized Office Skills May 1998 - December 1998

People for People's Computer Education Center Philadelphia, PA

Diploma, High School September 1992- June 1995

William Penn School Philadelphia, PA

Skills

Types 60-65 wpm, 10-key, Data Entry, MS Word, MS Excel, Signature Training, HIPAA compliance, Customer Service, Registering patients, Call Center, Billing & Enrollment, Medical Records, Clerical, Insurance eligibility verification, Health insurance processing, Communication skills, Filing patient charts,

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