Vickie D. Booth
**** ********* ***** *********, ** 30236 404-***-**** onej4b@r.postjobfree.com
CORE COMPETENCIES
• Innovative leader adept at building teams; able to think creatively and design profitable organizational changes.
• Demonstrated success in the development and implementation of new processes that improve efficiency and productivity.
• Over 25 years of IT experience, professional experience with business and process analysis, requirements gathering, defining project
scope, liaison between business and systems communities, and re-designing business processes, documenting requirements, and
developing functional specifications.
• Combined expertise in information technology and leadership with ability to optimize results.
EDUCATION
MS, Computer Science, University of Evansville, Evansville, IN, 1988
BS, Business Administration, Averett College, Danville, VA, 1984
SUMMARY OF PROFESSIONAL EXPERIENCE
• Business Process Reengineering and Management
o Elicit, analyze, validate and document operational requirements and workflows
o Requirements Analysis and Documentation
o Develop cross-functional processes and build functional requirements documentation
o Provide Use Cases, GUI, Screen and Interface designs
o Develop and document process models, context diagrams, data flow diagrams, dashboard requirements documents
• Project Management
o Enterprise Project Manager for system implementations: LMS System Conversion with cross-functional interactions
o Workgroup Project Management for Operations and System Upgrades and Implementations in LMS
o Client Project Management for regional clients Professional Service Delivery: Hosting, Help Desk, Instructional Design &
Development, Strategic Planning
o Project Manager: Instructional Design and Development for virtual online degree and virtual development teams
• Learning Management Systems
o LearnFlex, Learn.com, WebCT, Blackboard, Moodle, Pathlore
o System conversion Learn.com to LearnFlex, Pathlore to LearnFlex, WebCT to Blackboard
o System Administration, operations, and development to meet business requirements
o Database extracts using system report writers and SQL
o Design and implementation automated prescribed learning in the LMS based on defined audiences
• Instructional Design / Development / Training
o Design and Develop curriculum templates for use in the Learning Management System
o Design and Develop asynchronous and synchronous courses models
o Design and Develop re-usable content objects for courseware
o Design and Develop presentations, manuals, instructor materials for instructor lead training and professional development
workshops, blended learning courses
• Technical
o Courseware Development: Adobe CS4 (PhotoShop, Dreamweaver, Flash, Acrobat, InDesign, Illustrator), Camtasia Studio, Captivate,
ViewLetBuilder, HTML, Snagit
o Office Automation: MS Office, MS Project, MS VISIO
o Workforce Automation: CRM: SalesForce.com, Playmaker
o Web Conference Tools: WebEX, Adobe Connect
o Design and implementation for WAN, LAN, video conferencing
• Database
o Manage database users and user security
o Third party application interfaces
o Report writers
o Data integrity and code table maintenance
Vickie D. Booth 404-***-**** onej4b@r.postjobfree.com
o Data Warehouse Solutions and integrations
JOB HISTORY
GENTIVA HEALTH SERVICES FEB 2010 –NOV 2012
Learning Management Systems Specialist
LMS Administrator providing technical and systems integration support, the main contact for the LMS Vendor, OpenText, offer day to day
administrative support and provide training analytics to the organization.
Provides escalated, highly complex technical support to customers by investigating and resolving systems-related matters of
significance; provides support via telephonically and/or electronically.,
Plan, conducts and oversees the technical aspects of large, complex projects; coordinates the efforts of technical support staff in the
performance of assigned projects. Reviews completion and implementation of system additions and/or enhancements and provides
management overview.
Enter/modify Instructor-led Training (ILT), Virtual Instructor Lead (VILT), and Online Training (OLT), in the LMS
Set up Assignments and Learn Tracks in the LMS.
Assign training to Learners
Provide user support.
Generate and distribute training reports and help some end users (e.g. managers) set up their own reports.
Troubleshoot system-related issues and escalate more complex problems to OpenText support.
Interact with the different internal customers to find out ways the LMS can address some of their training needs.
Facilitate LMS learning sessions to required audiences
Give presentations on the LMS.
Create and maintain all LMS documentation.
Manager of the front-end GUI as the site administrator
Manage back-end database and perform analyst duties.
GEORGIA WEBBSIT Nov 2004 – Feb 2010
Executive Director
Lead development, management, and evaluation of WebBSIT program, an online Information Technology Bachelor of Science degree
program offered by a consortium of five institutions within the University System of Georgia (USG).
Design and develop the course learner template for all courses in Blackboard
Manage instructional design and course development projects
Develop course content for instructional enhancements and updates to courses
Manage faculty and student accounts
Provide end user support to faculty, instructional developers, and students
Troubleshoot system-related issues and escalate more complex problems to the Office of Information Technology
Review and recommend highly complex systems investments(s) to management and customers based on results of independent
assessment of current and future performance, stability, and system management/life cycle issues.
Direct course and faculty instruction and setting online instructional pedagogical standards and communications between students
and faculty, ensuring continuity within the curriculum and managing continuing course development.
THE COLLEGE BOARD March 2004 – Nov 2004
Business Manager
Developed and refined business processes supporting higher education customer relationship management. Oversight of software product and
service contract development and maintain and evaluated pricing models. Managed order entry and product registration process. Directed
program staff to improve customer retention through development of effective maintenance and support agreements, renewal processes, and
software licensing options. Created new and re-engineered existing process workflows to increase performance and profits. Interfaced with
cross-functional account, product, service, and technology/software development management teams to define and deliver business
requirements for new services or enhancements.
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Vickie D. Booth 404-***-**** onej4b@r.postjobfree.com
COLLEGIS, INC. MAITLAND, FL (DBA Eduprise, Inc.) May 1999 – July 2002
Regional Manager, e-Learning Technology Services
Designed custom professional services solutions with key strategic higher education leaders in support of institutional goals and objectives
for e-learning technology management and development. Developed and managed customer relationships, P/L oversight of organization
accounts, service delivery, and proposals and contracts for e-Learning Technology Solutions including software, hosting, instructional design
and development, faculty training, and strategic planning in Midwest regional accounts.
Senior Solutions Coordinator
Directed development of custom professional services solutions for e-Education. Collaborated with Sales Management Team on development
and production of all proposals and contracts. Developed, implemented, and managed standards and best practices for geographically
dispersed sales team using process re-engineering and web-enabled systems.
Manager of Client Services
Managed delivery services divisions for e-Education professional services including ASP, instructional development, and program and
project management. Directed client service delivery and satisfaction, P/L, cost analysis and pricing for services, and development of new
services.
CLAYTON COLLEGE AND STATE UNIVERSITY, MORROW GA 1997 - 1999
Executive Director of Information Services
Provided leadership and vision to focus technological strategic planning, budgeting, and implementation for support services to meet
university’s mission. Directed all information technology services for the university including media and printing, computer services,
instructional technology support, library services, and institutional research.
GREEN RIVER COMMUNITY COLLEGE 1991 – 1997
Director of Information Services
Led and directed development of institutional information technology planning, including hardware and software standards, local and wide-
area infrastructure design for video, data, and voice communication delivery. Developed support services for multi-platform environment,
policies, and procedures related to technology services. Position included computer network infrastructure upgrades, technology learning
services, and client support services.
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