Elber Alexander Santos

*** **** ****** ****** ** 07110

on97hk@r.postjobfree.com

201-***-****

Summary

Information Technology Service Support Professional with experience spanning all aspects of hardware, software and network support. Known for combining the understanding of end user needs, high sense of urgency, strict attention to detail and the ability to think outside the box.

Computer Skills

Backup and restore of PCs

Pc deployment and migration

Deskside Support for user migration

Hardware support of Intel based desktop and laptop computers

Hardware support of network printers and local printers

Desktop/laptop imaging solutions

Experience with Active Directory Users and computers computer name creations password resets

Remote access tools such as Remote Desktop and Pc anywhere

Support of Microsoft Windows 2000, Windows XP, Windows 7 Microsoft Outlook and Microsoft Office

Support of VPN connectivity technologies for remote users and applications

Support of anti-virus solutions and experience with virus removal

Familiarity with TCP/IP, DNS and wireless connectivity

Blackberry support activation and configurations with server.

Experience

Siemens IT Solutions

Hoffman La-Roche Inc.

340 Kingsland Street

Nutley, New Jersey 07110-1199

Contract from 8/05/06 4/6/11

Manager: Gabriel Torres

Deployment Technician 1

• Project included the deployment and support of 4000 clients including Hp Desktop NC7700 machines to laptops NC 6400, also migrated software packages from COE 3.1(Common Office Environment) to COE 3.2, this included migration software like Net install.

• Provided support for laptop configuration like offline files PST backup and restore roaming profiles etc.

• Configured software packages including migration of Outlook Express 2003 backup of PST files

• Installed and configured local printers, Mapped Network drives and Network Printers according to user migration.

• Configuration of VPN and application of certificates, remote configuration of laptops with access manager and phone book update.

Deskside Support Technician 2

• Support of 400 users on a day to day basis according to ticket request, this included phone support and remote desktop and net-meeting.

• Ping and trace workstations released IP addresses from DHCP server to provide user with new workstation. Basic use of TCP/IP and networking.

• Software support with net-install software installations including patch upgrades and service packs.

• Installed Hardware including storage devices, memory upgrades, and Nic cards and troubleshoot hardware failure, this included laptop motherboard replacements and LCD monitor replacements.

• Blackberry Support, this included server activation and E-Mail configuration .

• Outlook 2003 configurations as well as support for profile issues.

• IPAQ support using windows mobile and Active Sync.

• Imaging of computers using Norton Ghost Cast Server including sysprep of Windows Xp assigned computer names to each individual computer installed and configured software packages for users according to users and accounts. Configured each computer with correct image drivers depending of computer models.

• Worked on Active Directory reset of user passwords organizational units, Joining computers to the domain.

• Support for apple computers (MacBook pro) troubleshoot software problems, network printer mappings, software installations, memory upgrades, hard drives etc.

Morgen Industries

Secaucus, New Jersey 10/23/03 3/17/06

Manger Chris Bielecki

Software Testing And Repair

• Contributed and submitted work plans and goals on a weekly basis

• Time management, work organization, priority setting for tasks.

• Duties such as data entry, organizing project documentation, filing,

• inventory management

• Testing of all networking equipment including Compaq, Dell, HP, Cisco, and

• IBM and Sun servers.

• Testing of hubs, routers, switches, printers and most networking peripherals.

• Troubleshooting hardware issues on desktops, servers,

• Repaired all IBM Think Pad series laptops, Keyboard Bezels, LCD's,

• Keyboards, LCD covers,

• Installed Win2K, XP, Linux, and all drivers.

• Performed and set up disk sanitizing on IDE and SCSI Arrays using Freeware

Education

Emerson High School– Diploma 1997

Jersey City University – some coursework completed.

Hudson County Community College A.S.S

Chubb Institute –Network Plus and Securities

Accredited Platform Specialist (APS) - HP Commercial Desktops, Workstations and Notebooks

Contact this candidate