Customer Service Administrative Assistant

Dwahanna (Dee) Marlow

***** *** *** ****, ****** Niguel, CA 92677

1-949-***-**** • *********@*****.***

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EMPLOYMENT OBJECTIVE

Seeking a position as an Administrative Assistant or Office Administrative Manager where my skills and experience can be profitably applied.

SUMMARY OF QUALIFICATIONS

I have proven background in all areas relating to the support of sales operations including executives, sales personnel, technical representatives, and customers. Ability to interact with manager’s demonstrating my skills; multi-tasking and detail-oriented with the ability to coordinate complex projects and events. I used excellent interpersonal and communication skills to handle various management and customer concerns.

Knowledge of computer software applications: Microsoft 95/98; Microsoft Office 97/2000; Outlook; WordPerfect 5.2, 6.0; and Excel Applications. Accustomed to supporting ACD Call Systems for Customer Service Dept.

EMPLOYMENT EXPERIENCE

2004 – 2009 PHILIPS HEALTHCARE

Administrative-Receptionist

Answered 3 lines incoming for the service department.

Main function was support to the Service VP and Department, customers, human resources.

Assisted with handling all service related issues and customer complaints.

Responsible for sending out installation packets to the Field Engineer and following through to make sure each system installed was in compliance with the FDA before Audit.

Also handled the coordinating of conferences from various departments consisting of managing conference rooms, food and materials needed.

Acted as shipping and receiving focal point

Ordered office products for break room and general offices.

2001 – 2004 CHARLES ABBOTT & ASSOCIATES

Assistant to City Engineer and Planner

Assistant to City Engineer, City Planner with meetings and correspondence.

Help organize and structure the opening of the new incorporated City of Aliso Viejo.

Support to Building and Safety Department, Code Enforcement, Planning Department.

Responsible for designing proposals for the Public Works Department Design and implement forms for Public Works, Building and Safety Department.

Assist in configuring building permits, transportation encroachments, grading encroachments.

Handled citizen complaints for Public Works logging and follow up with proper department.

Responsible for setting up and maintaining Master Project Files, Tract Files, Encroachment Files.

Backup to the City receptionist.

1991 – 2001 BAYER CORP., Laguna Hills, CA

Administrative Assistant

Support to 3 Regional Service Managers with company procedures, policies, and correspondence.

Support to the Customer Service Department handling ACD into call system from customers with technical problems or part issues.

Designed training program to automate field input for 20+ engineers of customer service data.

Coordinated pre-installation communication from remote sites.

Maintained post-installation customer communication regarding service instructions and survey data.

Compiled customer service related data for tracking reports.

Coordinated new hire tools, communication devices, autos, and related employee information.

Assigned special projects, post-acquisitions, contacting customers to update database for existing equipment information and potential Y2K updates.

Arranged special seminars and sales meetings for department managers.

EDUCATION

Secretarial/Bookkeeping Degree, Oklahoma School of Business, Tulsa, OK

Supervisory Training

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