Customer Service Administrative Assistant

Jason H. Howard

214-***-**** – CELL

***** ***** **., ***.****

Dallas, TX

************@*****.***

Administrative Business Professional

Work Experience

FedEx Kinkos/FedEx Office (June 11, 2008 – September 7, 2012) Dallas, TX 75202 (Full-Time)

Primary responsibility to aid customers in Printing, Faxing, Copying, Binding, Poster Making, Paying for orders, Picking Up Orders, Shipping, at a very Highly Expertise, Fast-Pace, & Professional level. Completed 3 Months training on time as well as received High Appraisal Scores to obtain All- Evaluation Raises.

University of North Texas – Computer Lab (August/2007 – December/2007)

Denton, TX (Part-time)

Wireless LabTop Monitor

Primary responsibility to pass out labtops to enrolled UNT students & to report device malfunctions.

Bank of America/ MBNA America Bank –Technology (May/2002 – January/2007)

Addison, TX (Full-time)

Account Manager/ Administrative Assistant

Primary responsibility to professionally administer and manage MBNA customer accounts including: transferring funds, daily courtesy customer service, and providing financial advice

Primary responsibility was casually encouraging our current customers to use their credit cards through an outbound calling system

Aided in inspecting the mechanical, physical state of the building and every so often assisting if the help was needed.

Responsible Constructing spreadsheets and data input for large projects and operations

for a 140 people group under Corporate Systems.

* Creating a calendar for and scheduling meetings of company Vice Presidents and Executives.

* Monthly, weekly, and, daily invoice reports tracking of supplies, ordering and restocking for large group of employees.

Education

2001-2006 University of North Texas

Attended with focus in Advertising with Marketing Minor

(Classes Taken: Adobe Suite Basics, BCIS, Fundamentals of Marketing, Money and Marketing, Intro to Advertising, Managerial Accounting, Business Calculus, Professional Selling)

Special Skills

Computer Systems: (Familiarity Includes with Macintosh or PC) Creating Advertisements, Business Cards, and Flyers, Mainframe (IS), CLMS, Microsoft Word, Microsoft Excel, Microsoft Access, PowerPoint, Audio Programs, Silvver-Fast Scanning, Complete Adobe Suite, etc…

(Also, I have a intermediate understanding of Spanish)

Awards/ Honors

2005 – University of North Texas (Deans’ List Honor)

2003 - 2004 MBNA Scholarship Recipient

2000 - 2001 “Who’s Who among American High School Students” Nominee

Volunteer Work

(2002-2004) Bryans House (AID’s Children)

(2002-2004) Food for Families (North Texas Food Bank)

(2003-2005) Back to School Drive

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