JUDITH W. PENNOCK

**** **** **** ****** ****: 760-***-****

Ridgecrest, CA. 93555 Cellular: 760-***-****

Profile: I am a dedicated professional with an open mind for learning new things.

Professional Objective: I have been working in hospitality environment for over 15 years, and continue to grow in a leadership position in order to develop world-class solutions with real challenges. I look forward to learning new things and challenging myself by setting goals and being able to achieve them daily. I know that I am capable of accomplishing the responsibilities this position requires.

Education:

2002-2004 University of Phoenix working to achieve Bachelor of Business Management and Business Administration. 30 Credits earned

1993-1995 Upward Mobility Program, Management Training Course Showboat Hotel and Casino, Atlantic City New Jersey.

1989- 1991 National College, Bayamon Puerto Rico, Associate in Optometry and Human Relations. 65 credits earned

1986-1989 High School, Adolfina I. De Puig, Toa Baja Puerto Rico, Diploma Commercial/Secretarial and Shorthand.

Employment:

October 2008-2009 Office Service Techinician, Kern County Human Services:

Responsabilities: Office duties such as answer phone, computer, customer services, translation, filing etc.

January 2007-2008 Promoted to Housekeeping Operation Manager

Responsibilities: I oversee the entire Housekeeping Department, which includes up to a total of 7000 Suites and the entire Housekeeping Management staff and the daily duties of the department as a whole. I make sure that the hotel runs smooth on a daily basis by delegating the special needs to the management staff that have the ability to get the job done sufficiently. I make sure guest satisfaction is my number one goal and meet all high standards of a 4 star, 5 diamond hotel.

2004–2007 Housekeeping Tower Manager, Venetian Hotel and Casino

Responsibilities: Supervising staff, Tower inspection of suites and hallways, monitor Team Members and Floor Managers with daily operations, maintain a close working relationship with other departments such as the Front Office and the Facilities department. I teach, coach and train Housekeeping Team Members; Handle guest challenges, which help, meet their expectations. Enforce the policies and procedures of the Venetian Hotel and Casino in the Housekeeping department.

February – July 2004 Building Manager, Caribe Hilton, Puerto Rico

Responsibilities: Supervised Staff, Tower inspections, OSHA training to employees, teach, train and coach team members.

2001-2004 Housekeeping Floor Manager, Venetian Hotel and Casino

Responsibilities: Suites and Hallways inspections, handle guest issues, hold pre-shift meetings to team members, preparation of housekeepers and floor attendants assignments sheets, hand out keys, handle VIP arrivals and in-house procedures, updating paperwork, lost and found procedures, exceed guest expectations as well as team members.

Meet requirements and enforce the mission and vision statement to our team members in order to create an atmosphere of unmatched guest services.

1995-2000 Promoted to a Housekeeping Floor Manager, Showboat Hotel and Casino

Responsibilities: Room and Hallways inspections, administration tasks such as scheduling, time and attendance, lost and found procedures, daily payroll, computer system, handle guest complaints, held safety procedures such as OSHA training, interviewed new hires, and keep the hotel up to standards.

1993-1995 Housekeeping Office Clerk, Showboat Hotel and Casino

Responsibilities: Office duties such as answer heavy phone lines, handle and dispatch guest requests, updating room status, maintain the updated log book, count keys, linen count, update the house count board, filing and maintaining records.

Awards and Achievements

2001 – 2006 Grazie Certificates for Job Performance

· Awarded by Housekeeping Management Venetian Hotel and Casino.

2005 Certificate of Achievement

· Awarded by Venetian Hotel and Casino.

2002 Certificate of Completion

· Awarded by Venetian Hotel and Casino.

1996 - 2000 Recommendation Letters

· Awarded by Showboat Hotel and Casino, Atlantic City, New Jersey.

1996 Supervisor of the Month

· Awarded by Showboat Hotel and Casino, Atlantic City, New Jersey.

References available upon request

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