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Customer Service Management

Location:
Papillion, NE, 68046
Salary:
11.00
Posted:
July 25, 2011

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Resume:

**** ********* **. #**** *********, NE *****

402-***-**** ********@*****.***

Michelle Kirk

objective

To align myself with an organization that will allow me to utilize and promote my people, organizational and time management skills while advancing my career in a challenging and stimulating environment.

Work experience

Experienced with Microsoft Word and Excel

CPR/First Aid Certified

Experienced with Organized Daycare and In-home Daycare

Customer Service and Quality Management

May 2011-July 2011

-Dial America

-Magazine sales and Supplemental Accident Insurance

Great Customer Service Skills

Knowledge and Understanding of items being sold

Relating to Customers needs

February 2011-May 2011

-La Petite

- 2's Room Co-Teacher

Created Cirriculum and devised strategic teaching plans

Health and Nutrition Management

Worked with Parents to establish individual goals

March 2009-December 2010

-24 Hour Fitness

-Kids Club Attendant

1:10 Child Ratio

6 Months-12 Years

Management of Check-In/Check-Out Process

Engage children in education activities, ensure the security of the children, report potential abuse.

Work with parents to establish daily goals and social skills management.

High focus on management of Special Needs children.

February 2008- January 2009

-Kindercare

-Lead Teacher

Pre-School Teacher

Created curriculum and devised strategic teaching plans

Organized “Summer Program”

Health and Nutrition Management

Worked with parents to establish individual goals

Engaged children in planned and structured activities to improve cognitive, developmental and social skills.

“Two's” Lead Teacher

Created curriculum and devised strategic teaching plans

Organized “Summer Program”

Health and Nutrition Management

Worked with parents to establish individual goals with dedicated daily 1:1 time.

Engaged children in planned and structured activities to improve cognitive, developmental and social skills.

May 2007- Febraury 2008

-Tinley Family

-Nanny

Managed care for two 3 year olds and one 1 year old.

Monitored indoor and outdoor play time.

Oversaw play groups with educational based activities.

Established early childhood educational goals to ensure developmental success in a preschool environment.

Household management: Cooking, cleaning, laundry, health management.

February 2006- April 2007

-Szatko Family

-Nanny

Managed care for three children: 3,7 and 9 years old

Monitored indoor and outdoor play time.

Oversaw play groups with educational based activities.

Established early childhood educational goals to ensure developmental success in a preschool environment.

Household management: Cooking, cleaning, laundry, health management.

May 2005- January 2006

-YMCA of Hastings

-Kids Club and Daycare Services

1:10 Child Ratio

6 Months-12 Years

Management of Check-In/Check-Out Process

Engage children in education activities, ensure the security of the children, report potential abuse.

Work with parents to establish daily goals and social skills management.

High focus on management of Special Needs children.

references

Available upon request



Contact this candidate