oipmp4@r.postjobfree.com

Aaron D. Edwards

Objective

To obtain a position that will allow me to utilize the twelve years of cable experience I have in the industry.

Professional Accomplishments

Field Tech Supervisor January 2006 11/2010 - Comcast

In my current position as a Field Technician Supervisor, I am responsible for:

Routing technicians in the counties I supervise (Prince Georges/District of Columbia)

Perform full maintenance tech job functions (trouble-shooting, technician ride-outs, running drops, restoring cable, reconnects, telephone installation, wireless internet installation, change of services)

Responsible for interviewing, screening and selecting prospective new hires.

Responsible for training technicians on assessment test preparation for Comcast COM Tech 1-3 standard job functions. A required passing minimum score of 70% based on current standard passing ratios, before technicians can perform installations without supervision.

Review of technicians daily-logs. This required the review of coding, signatures, ensuring checks/money-orders and currency where submitted with the work orders, checking to make sure the techs where on time, and the checking in of remaining equipment (cable boxes/modems) for closing out the day.

Responsible for terminating employees do to non-compliance of company guidelines.

Participated in weekly management meeting on performance levels of technicians, job stats (completion rates, repeat calls percentages).

Rotating shift for closing out ALL technicians, followed by locking and securing of the office.

Engineering 4 April 1990 -DECEMBER 2006

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Working in Head end install satellite dishes and cable racks and fiber optic Cisco routers/switches

Performed routine troubleshooting calls: troubleshoot the plant from the customer’s equipment through the distribution/feeder cable to the first active in order to restore subscriber service. Survey the plant in order to ensure service availability to potential subscribers. Perform underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption.

Responded to and repair service interruptions during regular business hours and when on-call as required.

Performed CLI ride-outs and track and repair leakage, as necessary.

Performed construction maintenance duties. Splice aerial/underground coaxial cable and equipment to restore cable plant to system specification. Repair and/or replace damaged aerial/underground plant, Repair and/or replace damaged aerial/underground plant.

Performed customer drop installations complete from tap to customer equipment in single and ning

Technical Skills Window 7 Protocols Video

MS Office (Word HTML TCP/ip sockets audio

Outlook) Internet Wireless data protocols AV

Window xp Mac GPRS GSM CDMA RF Design

Employment History

2006 - Present Field Tech Supervisor Comcast, Washington, DC

1999 - 2006 Head end Comcast, Washington, DC

April 16, 1996 - 1999 Installation Tech District Cable, Washington, DC

June 10, 1988 Diploma Frederick Douglas High School, Upper Marlboro, MD

Member Project Management Institute