customer service

Location:

Posted:

November 02, 2012

Tenneshia Whatley

Cleveland, Ohio 44110

E-mail: ****************@*****.***

Objective:

To secure a customer service representative position that will allow me to use my acquired

Skills to enhance the company's service and grow professionally.

Qualifications

I’m able to think quickly and resolve problems. I have knowledge of Microsoft Word, Excel and

the Windows environment. Experience with heavy phone volume, detailed oriented and willing to

learn.

Education

2012-Present Tiffin Ivy-Bridge College Toledo, Oh.

Bachelor’s in 2015

2001 Cuyahoga Community College

Call Center/Customer Service Certificate

Experience

2001-2008 Telephone Operator, Employment & Family Services, Cleveland, Oh.

• Assisted clients with questions or concerns in regards to client benefits

• Solved problems; answered and transferred calls to the appropriate person

1999-2000 Customer Service Representative, Euclid License Bureau, Euclid, Oh

• Assisted Customers with registration of license; assigned license plates & stickers, Issued handicapped plagues

1997-1999 Customer Service Representative, Advantix/Tickets Dot Com, Cleveland, Oh

• Answered a high volume of calls; Communicated with patrons on a daily basis. Entered information into the company files.

• Efficiently solved problems

REFERENCES FURNISHED UPON REQUEST