Customer Service High School

FRANCES MORRISON

*** ****** **. #**

Houston, TX. 77060

Cell # 832-***-****

Home # 713-***-****

**********@*****.***

OBJECTIVES

A reputation as a hard-working individual willing to go the extra mile in helping the company meet or exceed its goals.

QUALIFICATIONS

Excellent customer relations skills

Heavy data entry

Able to handle multiple tasks

Reliable and adaptable; learn new system quickly and take initiative

Work well on a team or as an individual

Hard worker that does what is expected of a top-notch employer

Employee that is well organized and time efficient

Highly experience in typing, filing, and telephone interaction

WORK HISTORY

City of Houston (HAS) Houston, TX. 1/2008 – 4/2010

Ground Transportation Representative

Coordinate taxicabs and other ground transportation services, posting and dispatching taxicabs by using a two-way radio and telephones. Maintaining accurate records on all transaction; collecting ground transportation revenue inserting to a computer system; using maps and directories. The ability to deal with a diversified group of people, serving as a source of information for airport customer; monitoring taxicab drivers and other commercial transportation operators.

First Transit Corp. Houston, TX. 6/2007 – 1/2008

Bus Operator/Metro-lift

Transport passengers over specified routes to local or distant points according to time schedules, by using a key map book. Interact with passengers in a courteous and helpful manner. Perform pre-trip inspections and write reports.

Wackenhut Security Corp. Houston, TX. 1/2006 – 6/2007

Dispatcher/Security Officer

Monitored clients on a circular television cameras, performed perimeter checks, assist customers with unlocks and complaints, dispatched over a 2 way radio, perform emergency procedures and issued out entry badges to customers and clients, logged in information onto a computer, read emails for pass-on, and email clients on activities, Writes reports.

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University of Texas Police Dept. Houston, TX. 1/2003 to 2/2004

Dispatcher/Security Officer

Provided Professional customer service to customer and employees while performing in a fast-paced environment, and ensure safety by checking offices doors, elevators, restrooms, and main entry doors. Perform perimeter check, and escorts. Check the outside garage area, monitor unusual activity, dispatched on a 2 way radio. Performed lock downs and unlocks. Write reports daily and document incident.

City of Houston Houston, TX. 5/1999 to 9/2004

Parks @ Recreation 4yrs seasonal wk

Head Lifeguard

Assist clients with complaints, monitored clients in and out facility, provided care when it was needed, performed swim lessons, Drilled client on emergency procedures. Write out time sheets and assist with payroll. Write report daily.

EDUCATION

Forest Brook School, Houston, TX, 1999, High School Diploma

University of Phoenix at (Axia College) Houston, TX. 2009 to present

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