Windows Administrator
Resume:
MICHAEL J SIMPSON
Valencia, CA 91354-1305
******************@*****.***
WINDOWS ADMINISTRATOR
Insightful, results-driven IT professional with 12 years’ notable success managing a broad range of corporate IT environments and platforms while participating in planning, analysis, maintenance, and implementation of solutions in support of business objectives. Excels at providing comprehensive secure network design, systems analysis and stability, and full life-cycle project management. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing and support.
AREAS OF EXPERTISE:
• Microsoft Active Directory Administration • Data Integrity/Disaster Recovery
• Network Administration • Cost Benefit Analysis
• Microsoft Exchange Server Administration • Contingency Planning
• Network and Firewall Security • Location Security Management
• New Hardware Implementation • Telephony/Voicemail Systems Management
• Hard drive Replication • Asset Management/Inventory Control
• Hardware Support Specialist • Technical Specifications Development
• Help Desk/End-User Support Specialist • Research and Development
PROFESSIONAL EXPERIENCE
HORIZON MEDIA INCORPORATED September 2000 – December 2008
IT Supervisor/Network Administrator, 2006 - 2008
Promoted to Supervisor when additional IT personnel were required due to expansion of the LA office to over 75 people. Co-managed Active Directory forest, domains and WAN for 300+ users between LA, NY and FL offices with Network Admin in NY. Managed Windows file and Exchange servers for LA Office. Monitored server storage quotas and disaster fail-safes and provided data recovery services. Responsible for recruiting and supervising IT personnel for LA office in addition to all other IT support duties listed below. Supervised daily and weekly backups of file and email servers. Downgraded newly purchased user workstations from Windows Vista to Windows XP and prepared them for hard drive replication. Provided IT budgetary and projected cost analysis information to CIO in NY. Provided technical advice to senior management in LA office.
Key Achievements:
• Performed successive Exchange Server installations, upgrades and migrations from 5.5, to 2000 and 2003
• Integrated acquired subsidiary company’s IT infrastructure into parent company’s
• Researched and negotiated the purchase of a DS3 internet connection for the LA office to facilitate
better WAN communication between LA and NY offices
• Trained IT staff on proprietary software and specific IT support issues
Technologies Used:
• Windows Server 2003 • Dell and HP Intel Duo Core II computers
• Active Directory 2003 • Microsoft Office 2003/2007
• Microsoft Exchange Server 2003 Enterprise • Citrix Presentation Server
• MS Network Tools (DNS, WINS, DHCP, IIS) • WatchGuard Fireware 10
• Windows XP • DS3 Internet connection
• Dell PowerEdge/HP Proliant Xeon Servers • Netgear unmanaged switches
HORIZON MEDIA INCORPORATED
IT Help Desk/Support Specialist/Network Administrator, 2000 - 2006
Sole IT Support Specialist for LA office which grew from 18 to 75 people in six years. Managed network and Windows Active Directory and Exchange environment for LA Office. Co-managed Active Directory forest, domains and WAN for 250+ users between LA and NY offices with Network Admin in NY. Responsible for installation, implementation, administration and maintenance of network infrastructure, all computer hardware and software, including servers, desktops, laptops, peripherals, accessories, telecom equipment and security systems. Provided all end-user help desk support in networked Windows 2000/XP environment for various MS Office versions, as well as proprietary software. Managed user accounts for telephony, voicemail, and office security systems. Performed physical hard-wiring of telephone data jacks and phone closet punch blocks, when necessary. Acted as chief technical liaison to Executive staff for electrical/data wiring, HVAC and security systems during office construction and expansion projects and for large office equipment purchases.
Key Achievements:
• Upgraded entire company forest from NT 4.0 to Windows 2000, then to 2003/XP infrastructure
• Researched, designed and implemented entirely new IT infrastructure to move branch office from 20
person suite to entire floor of another building
• Designed and implemented inventory system of all IT hardware for LA office
• Designed and implemented backup system for all IT data and email assets for LA office
Technologies Used:
• Windows Server NT 4.0/2000/2003 • Compaq/Dell Pentium III and 4 computers
• Active Directory 2000/2003 • Microsoft Office 2000 and XP
• Microsoft Exchange Server 5x/2000/2003 • Citrix MetaFrame
• MS Network Tools (DNS, WINS, DHCP) • WatchGuard System Manager 8
• Windows NT 4.0/2000/XP • Multiple T1 Internet connections
• Compaq Proliant Pentium III Servers, RAID 5 • Netgear unmanaged switches
US INTERACTIVE/DIGITAL EVOLUTION, Los Angeles, CA January 1998 - August 2000
IT Desktop Support Specialist
Desktop support for 100+ PC and Macintosh user office of multinational Internet Services firm. Provided end-user support of PC and Macintosh users, Dell and Macintosh desktop and laptop hardware support, Microsoft Office, Adobe, Macromedia and other software support, light NT user and computer account admin duties, software upgrades for Mac users, using ghost images to recycle hardware for current and new users, Lucent/Audix account administration and data port toning and activation.
Technologies Used:
• Windows Server NT 4.0 w/ Support for Mac • MacOS 7x/8x/9x
• Windows NT 4.0 Professional Workstation • Apple Macintosh PowerPC computers
• Compaq/Dell Pentium I and II computers • Apple Macintosh G3 computers
• Windows Network Support (TCP/IP) • Adobe Photoshop 6x/7x
• Microsoft Exchange Server 4.0 • Macromedia Dreamweaver 2/3
• Microsoft Office 97 (PC)/98 (Mac) • Macromedia Flash 3/4
ENTEX, Denver, CO August 1997 - December 1997
Contracted Computer Technician to U S WEST Dex
Lead tech in team responsible for the installation and implementation of new Macintosh notebook and docking workstations at various U S WEST Dex sites throughout its 14 state region. Seamlessly backed up user data, desktop and user preferences and replaced on new workstation during off-work hours. Replaced several hundred workstations over four month period.
CAVALRY, INC., Denver, CO June, 1997
Contracted Computer Technician
Installation and end-user instruction in the utilization of Microsoft Exchange for Windows 95, answered general Windows 95 questions and provided customer relations.
ALTERNATIVE RESOURCES CORPORATION, Denver, CO December 1996 - May 1997
Computer Technical Outsourcer
IBM/ISSC PACIFIC BELL HELP DESK, Longmont, CO March 1997 - May 1997
Help Desk call center troubleshooting of Windows for Workgroups 3.11, 95, NT 4.0 and Macintosh workstations, software and peripherals. Light NT 4.0 user account admin duties; forwarded tickets requiring physical work to tier two IT technicians in California; tracked tickets through trouble ticketing system.
ALTERNATIVE RESOURCES CORPORATION
Computer Technical Outsourcer
PORTER HOSPITAL INFORMATION SERVICES HELP DESK, Denver, CO Dec. 1996 - Jan. 1997
Maintained Help Desk and provided support for Windows 3.11 and 95 over the phone for end users at three hospitals; tracked tickets through Help Desk ticketing program; forwarded issues requiring physical work to field technicians.
METROPOLITAN STATE COLLEGE OF DENVER, Denver, CO September 1996 - December 1996
Computer Lab Supervisor
Maintained all campus computer lab Macintosh System 7.x workstations and provided student computer lab end-user support. Maintained security of campus computer labs for access to students only. Promoted to Supervisor after one week due to proficiency with Macintosh systems.
TECHNICAL PROFICIENCIES
Platforms:
Windows Server 2003/2000/NT 4.0, Microsoft Exchange Server 2003/2000/5x/4x, Windows XP Pro/2000/NT 4.0/9x, Mac OSX 3x and earlier, MacOS 9x and earlier
Network Tools:
Active Directory 2003/2000, TCP/IP, DHCP, DNS Server, WINS Server, IIS, Remote Desktop, Terminal Server, VPN/Remote Access Server, WatchGuard Firebox FireWare, Citrix Presentation Server
Hardware:
Dell, HP/Compaq, IBM/Lenovo, Toshiba, Gateway, Apple, S-ATA, IDE, SCSI, RAID, PCI/e/x
Applications:
Microsoft Office 2007/2003/XP/2000/9x, Adobe PhotoShop CS3/7.0, QuarkXPress 5.0, Dreamweaver 4.0, Multimedia applications
Telephony:
Avaya Merlin Magix, Repartee Voicemail
Security:
C*CURE Card Reader Management system
EDUCATION & CREDENTIALS
MICROSOFT CERTIFIED PROFESSIONAL in Windows NT Workstation 4.0 MCP ID # 1211280
METROPOLITAN STATE COLLEGE OF DENVER, Denver, CO
Computer Information Systems and Management Science Program
ARAPAHOE COMMUNITY COLLEGE, Littleton, CO
Electronics Technology Certificate
Professional references and salary history available upon request.
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