Quality Assurance Sales

Jason C. Morales

 ********@*****.***

Sales / Customer Care Professional

 12 years of experience in sales, customer care, and quality assurance.

 Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.

 Technically skilled—proficiency in Word with experience in: Excel, PowerPoint, and Access.

 Strong work/business ethics

 Read, write, speak Spanish Key Competencies  Customer Acquisition  Referral/Repeat Business Generation  PowerPoint Presentations  Public Speaking/ Training  Complaint Handling  Consultative Sales  Sales Reports & Correspondence  Inventory Management

Education

Angelo State University: San Angelo, Texas

BA in Liberal and Fine Arts Graduated May 2002

 English Major, Mass Communications Minor

Work Experience

May 2010 – August 2010 Inside Sales/Customer Service: Harris Connect.

2009 – May 2010  Corrections Officer: Texas Department of Criminal Justice

 Provide public safety

 Promote positive change in offender behavior/Reintegrate offenders into society

 Assist victims of crime

2007 – 2009  Inside Sales: Dell Computers Inc.

 Receive incoming calls/Generate sales

 Create advocates for Dell brand to generate referrals

 Dell Financial Services Advocate/ACES advocate - leadership roles to increase penetration rate of Dell Financing and internal non-Dell product sales

 Team Mentor 21 of 24 month career – coach/develop new hire employees to attain and exceed all goals

1997 – 2007  Phone Representative: Sitel Corp.

 General Motors: customer care/quality assurance/ team leader

 Verizon: inbound and outbound sales

 J. C. Penny: verifications/quality assurance for A.D.D. life insurance

 AOL: customer technical support

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