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Manager Customer Service

Location:
St. Paul, MN, 55112
Salary:
75K+
Posted:
April 19, 2012

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Resume:

THOMAS CONE

*** **** ****** **

New Brighton, MN 55112

Cell: 651-***-****

obosop@r.postjobfree.com

PROFESSIONAL PROFILE

Results Driven Loss Control Management Professional with expertise in market development, key account relationship management, staff mentoring, strategic loss analysis for directed loss prevention and reduction. Track record of delivering premium loss control services for maximum financial impact. Bachelors Degree, Certified Safety Professional.

PROFESSIONAL EXPERIENCE

Loss Control/Risk Management

• Able to determine and design effective risk control process and programs for market improvement, new customer acquisition and customer retention.

• Comfortable working with a variety of Brokers, Agents and others to select appropriate coverage and lines of insurance and presenting the loss control solution to potential clients.

• Experienced in designing service development plans and conducting operations assessments. Highly skilled researcher, able to provide a variety of solutions for identified problems.

• Vigilant in maintaining knowledge of current market trends, risk control techniques and regulatory changes including; OSHA 1910 and 1926, NFPA, ANSI, and other applicable regulations.

• Skilled in multiple computer applications (Word, Excel, Access, PowerPoint Outlook)

• Competent creative writer, developer of written materials for training, as well as company and client publications and presentations.

• Experienced in performing assessments for property, liability, fleet and workers compensation exposures.

Management

• Successfully established new loss prevention/control departments and programs for a variety of organizations and industries.

• Oriented to both external and internal customer satisfaction.

• Directed recruitment and retention of up to75 employees.

• Trained supervised and evaluated staff; provided coaching and mentoring to improve consulting skills.

• Created a variety of analysis tools for benchmarking of assigned work objectives.

• Facilitated /coordinated relationships with claims and underwriting staffs.

• Developed and controlled labor and operations budgets up to $1 million/year.

• Managed vendor selection and communication.

Industry Certifications and Affiliations

• Certified Safety Professional (CSP) – BSCP

• RMPE – IIA

• Current Treasurer of Northwest Chapter - American Society of Safety Engineers.

Employment

Loss Control Manager, ReliaMax, Sioux Falls, SD 2011-2012

• Develop and manage loss control program including written plans, preparation of

sample safety materials, web site offerings, webinars, etc.

• Facilitate account underwriting review process on existing book of business.

• Coordinated development of underwriting guidelines and manual.

• Conducted loss control surveys for new applications and existing policy holders.

• Participate in new business marketing and client retention presentations.

Commercial Lines Specialist, Information Providers, Inc., Hopkins, MN 2009-2011

Provide customer service to insurance carrier underwriters by:

• Coordinating timely assignment and return of survey materials and documents.

• Review of field surveys for accuracy and appropriate recommendations.

• Mentor field staff.

Sr. Loss Control Consultant/Loss Control Supervisor,

Berkley Risk Administrators Co., Minneapolis, MN 1999-2009

• Provide departmental supervision for Loss Control field and administrative staff offering multi-line Loss Control service in Minnesota and nationally.

• Provide loss control consulting services to specific clients and group programs including School Districts, Cities, Counties, Manufacturers,Retailers, Healthcare and more.

• Coordinate specialized consulting service programs for multiple clients and self insured groups in all industries.

• Participate in new business marketing and client retention presentations.

Loss Control Manager, State Fund Mutual, Bloomington, MN 1998-1999

• Supervised Loss Control Field staff for mono-line workers compensation carrier.

• Provided loss control consulting services to select clients.

• Participated in new business marketing presentations.

Loss Prevention Manager, RTW, Inc., Bloomington, MN 1996-1998

• Established new Loss Control department for carrier.

• Significant participation in marketing presentations for developing new business.

• Provided consulting services to specific clients.

• Preparation of all client training materials and presentations.

EDUCATION

• B.E.S., University of Minnesota, Minneapolis, MN

• A.A.S., Arapahoe Community College, Littleton, CO



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