Shawna Gilmore

**** **** ***

Waco,Texas *****

254-***-****

obojbx@r.postjobfree.com

Specialized Skills:

Microsoft Office Professional with Word,Excel, Access and PowerPoint

Typing 50+ WPM

Data Entry Experience

HIPAA Certified

Customer Service:

Established a successful history in the business office,customer service and retail industry. Some of the positions performed were as a seasibed records analyst for in bound and outbound call center enviroment, and as a professional retail sales associate. Strong sense of analytical and problem solving skills.

Organizational Skills:

Experienced with office administrative duties,high volume call center goals/stats,quality assurance reports,insurance claim updates, and escalated customer relations. able to multi-task and report goal progess to supervisor. Familiar with inner office policies and procedures.

Office Duties:

Targeted typing of 50+ WPM. Maintained data entry skills. Handled the input,filing,payment processing,billing,troubleshooting and maintenance of accounts.Experienced with various business computer,office and telephone systems due to employment history and college education. Some previous experience with accounting/bookkeeping.

Teamwork Ability

Provided motivation,encouragement and support to employees. Assisted with various company projects and fundraising when needed.

Education- Argosy University January 2012-present

Currently obtaining a Bachelor's degree in Psychology with the speciality of criminal justice and subtance abuse.

Midway High School- Graduated with honors Febuary 2006

Employment

EMSI, Inc. Client Records Analyst

Waco, Texas June 2006-July 2009

Goody's Family Clothing Store-Lead cashier

Waco, Texas November 2005- June 2006

Office/Phone volunteer

103.3 KWBU-FM

One Bear Place # 97296

Waco,Texas 76798

Contact: Loretta Howard

(254)71-7887

References

Catherine Ruark

254-***-****

Circulation Department,Waco Tribune Herald

Mary Howard

254-***-****

Admin Assistant,Baylor University History Department

Loretta Howard

254-***-****

Membership Manager,103.3 KWBU-FM

Contact this candidate