Damarys P. Carreras

***** ** **** ******

Miami, FL 33194

786-***-****

oabpom@r.postjobfree.com

OBJECTIVE

Customer satisfaction and results driven individual interested in a position in a diversified International organization where I can apply my extensive knowledge learned throughout the years and help increments sales in a productive team environment.

Qualification Highlights

• Extensive experience in Customer Service and customer satisfaction

• Knowledge of export operations and regulations within Central and South America

• Experience working with Latin American and Caribbean companies

• Experience working with Nationwide companies

• Distribution and Logistics experience

• Project management and personnel training experience

• Versed in process development and implementation

• Self motivated and results driven – experience working in team environment

• Work experience revolves around high stress, multi-task environment

• Specialist in International Export

• Ability to work with little or no supervision

• Fully bilingual English/Spanish

• Computer literate

Professional Experience

Ace Global Distribution

International Logistics Coordinator

2009-Present

• Daily management and coordination of export shipments going to Central and South America and Caribbean

• Establish and coordinate schedule with carrier and tender shipments

• Track and trace all shipments

• Update and maintain Transportation Management System(s) – SAP

• Proactively identify problems and swiftly implement the appropriate solution

• Answer and resolve billing questions when needed

• Confirm rates with carriers on a daily basis

• Perform other duties as request or assigned

• Evaluate shipments, consolidate loads, select most cost effective method of delivery

• Ability to provide timely response to customers, vendors and carriers

• Create and coordinate country specifi, export and commercial documents, such and SED’s, Bills of Lading, Hazmat documentation and Caricom.

• Daily Communication with customers, vendors and carriers on relevant issues and resolution

Ace Hardware Corporation, International Division

Team Leader/Senior Account Specialist /Junior Sales Representative

2002-2009

Junior Sales Representative

• Handle customer complaints.

• Identify and resolve client concerns.

• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.

• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.

• Present and sell company products and services to current and potential clients

• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.

• Follow up on new leads and referrals resulting from field activity.

• Identify sales prospects and contact these and other accounts as assigned.

• Prepare presentations, proposals and sales contracts.

• Develop and maintain sales materials and current product knowledge.

• Establish and maintain current client and potential client relationships.

• Prepare paperwork to activate and maintain contract services

• Participate in marketing events such as seminars, trade shows, and telemarketing events.

• Follow-up for collection of payment.

• Coordinate shipping schedules and delivery of merchandise and services

• Provide on-the-job training to new sales employees.

• Manage account services through quality checks and other follow-up. Light traveling to retailers in Central and South America. Frequent visits to Corporate office in Oak Brook, IL for continuous training on various aspects of Sales Functions

• Develop and implement special sales activities to help rotate stock and assist in the retro fitting of current Ace Hardware stores throughout Latin America

• Assists in the implementation of company marketing plans as needed.

Team Leader

• Supervise team members who handle accounts in Central and South America and the Caribbean

• Administer monthly team meetings to go over sales reports for each region, create strategies to increments sales. Analyze open Customer purchase order reports and inventory reports

• Work closely with Marketing, Merchandising, and Buying departments for the implementation of special promotions and projects which increments sales for all regions and for Ace Hardware retail stores throughout Latin America and the Caribbean

• Heavily involved with preparation of Ace Hardware Conventions, Conferences, Vendor trainings and presentations and all special functions

• Oversee department functions, procedures, and processes to ensure department and customer satisfaction

• Retailer training on Ace Hardware online system and product information

Senior Account Specialist

• Handle key accounts in Central and South America

• Responsibilities include placement of export orders such as drop ship and warehouse orders, obtaining commercial invoices for shipping, daily communication with various freight forwarders to ensure proper shipping of Ace Hardware product to Latin America

• Daily communication with vendor community, responsibilities include obtaining quotations per customer requests, heavy price negotiations and obtaining new product information for Ace Hardware retailers

• Administer pro formas for all quotations received

• Closely analyze retailer claims for shortages, overages pilferage and damage with both Ace retailer and Ace vendors

• Daily interaction with Ace Logistics team to help with warehouse inventory and incoming merchandise

• Involved with credit department to review retailer financial statements to help administer and manage account billing transactions

• Heavy follow up on all daily functions

• New employee training

• Administrative support to International Sales Director and Regional Mangers

• Ordering of all office supplies for Sales and Logistics teams

Eastman Kodak Company, Latin American Region

Customer Service/Export Coordinator

1998-2002

• Main contact for Central/South American and Caribbean distributors regarding product information, purchase orders and export shipments

• Prepare and coordinate export shipments for Latin America

• Act as a liaison between marketing representatives and customers. Resolve customer issues regarding pricing, discrepancies and product specifications

• Assist Marketing representatives with product replacements and systems updating

• Coordinate Vendor shipments of advertising and promotional material and facilitate the distribution of products within Kodak distributors

• Involved in management projects such as warehousing, distribution and process improvement

• Analyze customer claims regarding shortages, pilferage, and damage. Provide follow up and resolution to carrier claims

Trans Registry Limited, Miami FL

Customer Service

1996-1998

• Assistant to Customer Service Supervisor

• Responsible for implementation of new procedures throughout the department

• Involved in administrative support, customer complaints, technical questions regarding software and customer inquires involving research and written/oral communication with various legal entities

• Involved in extensive analyzing of consumer credit reports

Insta-Check, Miami FL

Customer Service

1994-1996

• Supervised team members in a busy call center

• Responsible for monitoring quality/service and customer satisfaction

• Daily communication with various banks and credit institutions

• Involved in employee training

• Customer Service operator processing consumer information

Education

Associates in Arts Degree: Miami Dade College

Bachelor in Arts – International Business: Expected Graduation: 2011

Computer Skills

• Windows XP

• Microsoft Outlook

• JD Edwards

• AS/400

• SAP

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