Lisa Schoeneberger

Phone : 610-***-****

E-mail: o90ph0@r.postjobfree.com

Brainbench Certified in:

Outbound Sales Skills

Customer Assistance

Objective

I want to put my skills to use and be an asset to a company. I’m

eager to learn, and willing to put forth an honest effort

to reach goals.

*Certified by Brainbench in: Customer Assistance and Outbound Sales Skills*

Work Experience:

1/09 – Present

RE-Bath

Inbound calls / Appt. Setting

Taking inbound calls from my home office, setting appointments and making calls for customer follow ups.

Input data into the SEIBEL system.

Phone work, computer skills and customer service.

8/08 – 1/09

Talent Systems

Recruiting Coordinator / Mortgage Industry

Sorting through resumes and finding a right fit for our clients in the mortgage industry.

Make phone calls, pre-qualify them and set up interviews for those candidates who are qualified.

Transferring calls

Inbound – Outbound calls*

3/08 – 6/08 (1/09- 3/09)

NAA- Appointment Setter

Called on leads for a specific agent . I would book the appointment and attach the info to his personal calendar via Microsoft Office. Did follow up calls, and tried to set re-schedules for no shows.

Phone work, computer, paperwork.

1/07 – 5/08 (Telecommute) Executive Assistant/Mitigator

ALMS (American Loss Mitigation Services)

Gathering required documents to assemble short sale packages, submitting them to various lenders, doing follow up calls to verify receipt of LOAs and packages.

Documenting accounts to keep the most up to date notes, and making sure the information submitted is the most current and accurate.

Follow up with lenders to be sure packages are with the proper department, and requesting payoff info and closing client files.

Made calls to various lenders to see what program the client would qualify for ,and also to negotiate on their behalf.

1/07 – 2008

Certified Loss Mitigation Consultant

FFPS

Helping those facing foreclosure

8/2005- 12/2006 (Telecommute)

We Save Homes USA

Financial Coordinator/Acquisitions Dept.

I entered in this business to help people facing financial problems.

I have learned alot about building a business and also about marketing. I am able to pre-qualify a candidate for our programs, based on my knowledge of the services we offer. I can submit client info in the appropriate areas, and have learned about the use of our customer portal.

Scheduled appointments , follow up calls and set up interviews.

I have done both warm and cold calling, and enjoy them equally.

I know my way around the back office, and can navigate around it easily.

I have recruited affiliates by online advertising, and have been able to mentor them as we all grow. I enjoy people, and enjoy helping them. I love this business and plan to 'plant my roots here and grow'. I am willing to learn more aspects of the business as they arise.

11/2004-8/2005 (Telecommute)

Ameriplan, USA

Regional Sales Director

I started out with the company at entry level, as a sales

director. As I marketed and recruited, I was promoted to

Regional Sales Director. I recruited applicants to become

a broker and work from their home. I trained my brokers-

went through resumes and chose carefully based on who would be a good fit .

I also marketed their benefit package that they offer, to those who responded,

looking for more info. I approached businesses as well,

and marketed the product. I attended meetings, researched

the internet to learn how to market myself and Ameriplan.

9/11/2002-1/8/2003

Penn Treaty Insurance

Conservation Agent

My duties were to conserve any account that was

considering canceling. Also, follow-up phone calls were

made for satisfaction. Phone work, computer, research-

were all a part of this. Strong customer service skills

required and used.

2/2/2002-6/16/2002

ICT Group

Customer Service Rep/Inbound Call Center

My duties were to process applications for medical cards,

through an inbound call center. Computer skills as well

as verbal and phone skills essential.

I was picked to move onto another program offered to a

few people within the company. I won an

award for my work and ability to help the customers calling in for information.

6/16/2001-1/5/2002

OSI Collection Agency

Collections Agent/Customer Service

Multiple outstanding accounts assigned, research done,

calls made. Ultimately the outcome was of course to get a

payment in full on these accounts .Skip tracing.

I worked for them prior to this and was asked to come back

(The previous dates are as follows: 11/1998-8/2000)

Allstate Insurance Company - varied duties , updating policy info, computer work

References available upon request

Donna Atwater – 386-***-**** partner/senior mitigator/trainer ALMS

Tom Leutner – 203-***-**** - Owner- ALMS

Alex Knight – 813-***-**** EXT 325 – Recruiter – Talent Systems

Easton Area High School – 1983 Graduate

Contact this candidate