|Priyanka Balwant Desai |

|B.E(Electronics and communication) |

|CCNA- CSCO11977753 |

|MCP-Microsoft Certified Professional |

E-mail address : o86rqe@r.postjobfree.com

Mobile No. : +91-950*******

Address : Aishwaryam society, Akurdi, Pune 411035.

|PROFESSIONAL SNAPSHOT : |

* Networking professional with 2.5 years of experience in Networking

Support, Installations, and Technical Support.

* Presently associated with Jinit Technologies, Pune as Network

Engineer.

* Installations of outlook express, MS Office, antivirus, other IT

software's remotely.

* Working knowledge on networking skills that includes a thorough

understanding of TCP/IP & related protocols and concepts.

* Good understanding of networking systems including routers, L2 and

L3 switches, IP addressing, routing concepts, etc.

* Experience on Ticketing systems and SLA (Service Level Agreement).

|CERTIFICATIONS : |

* Cisco Certified Network Associate - CCNA- CSCO11977753

* Microsoft Certificate Professional - MCP, MCSE

|PROFESSIONAL EXPERIENCE : |

Jinit Technologies, Pune (Network Engg). Job duration - January 2012 to

till date.

* Roles and responsibilities:

o Handling the process taking escalations calls and timely

reverts to the customer by emails.

o Co-ordinate with the TL and keep the follow up of the escalated

tickets.

o Overseeing security of all systems, especially the internet,

and installing antivirus protection.

o Installations of outlook express, MS Office, antivirus, others

soft wares remotely.

o Technical support for people using the network.

o Interacts with internal clients to resolve basic help desk

issues.

o Setting up user accounts, permissions and passwords &

supervising helpdesk staff.

Accel Frontline limited, Pune (Network Engg). Job duration- Sept 2011 to

Dec 2011

* Roles and responsibilities:

o Worked on SunGard company (Eon IT Park and West end Aundh)

project as Desktop Engg.

o Worked on Deepak fertilizers ltd, Yeroda as Service Desk Engg.

o Knowledge on Service Desk Tool. Worked on ticketing Tool "Sales

Force.

o Co-ordinate with engineers, for timely call resolution.

o Knowledge of Windows Desktop OS, MS Outlook client, Antivirus

installation, MS office installation/Up gradation, SQL 2008

installation, Adobe applications, JAVA client installations.

Gateway Network Solutions, Pune (Network Engg). Job duration- May 2010 to

August 2011

* Roles and responsibilities:

o Taking backup of running configurations, startup configurations

and restoring them back using Cisco's TFTP server.

o VLAN management on switches.

o Knowledge of Installations and Configuration DHCP Server that

supports a large group of Users.

o Basic knowledge on desktop, routers, switches and taken active

participation as a team member.

o Fixing network faults.

o Network maintenance.

o Technical support for people using the network.

o Providing training and technical support for users with varying

levels of IT knowledge.

o Installations of software's.

o Working closely with other departments/organizations and

collaborating with other IT staff.

o Knowledge of LAN WAN operations.

o DNS, DHCP.

|AREA OF EXPERTISE : |

* Networking protocols and concepts:

o IP addressing.

o Layer 2 Technologies - VLANs, STP, VTP (802.1q and isl), Root

guard, BPDU guard, Ether channels.

o Layer 3 Technologies - Default route, Static routes, RIP, EIGRP,

OSPF, Redistribution.

o HSRP, VRRP, GLBP, DHCP, IPV6.

* Hardware products acquainted with :

o Cisco routers of 1800 series, 2600 series.

o Cisco switches of 2900 series and 3500 series.

* Software's acquainted with :

o Microsoft Windows 7, XP.

o Microsoft Office 2007, 2003.

* Desktop acquainted with :

o AD (Active directory), DNS, DHCP, WINDOWS SERVER 2003.

|ACADEMICS : |

* B.E (Electronics and communication) -2009 from VTU- Visweswariah

Technology University Bangalore, Karnataka.

* CCNA Certified - CSCO11977753

* MCP certified - MCP- Server 2003

* Pursuing CCNP and ITIL.

|PERSONAL DETAILS : |

o Name : Priyanka Balwant Desai

o Permanent Address : Ashwaryam society Akurdi, Pune. 411035

o Date of Birth : 15th OCT 1984

|EXTRA CURRICULAM : |

o Championship (long jump, short put, relay).

o Captain of RUBY group(School).

o Captain of Volley ball and Kabbadi team.

o Award for All Rounder in school.

o Certificate for Yeoman Service as a Leader.

I hereby confirm that above information is true to the best of my

knowledge and I bear the responsibility for the correctness of the

above mentioned particulars.

Priyanka Desai[pic][pic][pic]

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