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Desktop Support Analyst

Long Beach, California, 90807, United States
April 23, 2010
Contact Info:

Martin Torres – Candidate Summary:

• Over *+ years of relevant networking experience

• On-site experience with a strong ability to work independently

• Exceptional Customer Service Skills

• Exceptional Communication & Interpersonal Relationship Skills

• Local Resident / US Citizen / Available ASAP



 Experience and knowledgeable Information Technology Professional seeking to contribute acquired skills and talents within the workplace.

 Works well independently, or in a group setting providing all facets of network, and computer support such as administration, troubleshooting, installations, and maintenance.

 In-depth knowledge and understanding of numerous software and operating systems.

 Skilled in providing customer and end-user support.



IT Specialist / Consultant, 1/10 – Now

• Maintained and refreshed (upgrade) installations with servers, PCs, printers, and peripherals in a Windows environment.


IT Specialist, 12/98 – 12/08

• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, LAN/WAN, POS, TCP/IP and wireless systems in a Windows environment.

• Provided on-site support to troubleshoot POS Systems.

• Provided installation, diagnosed technical problems, repaired and maintained all work stations.

• Identified and resolved technical issues in a timely manner and documented results.

• Provided network administration to include both wire and wireless troubleshooting and resolution.

• Supported more than 200 end-users with computer, network systems and peripheral devices.

• Supported Group Events with Telecommunication needs including both wire and wireless networks.

• Supported POS to include installation, troubleshooting of workstations and printers for 6 revenue centers.

• Provided procedural documentation on installations and any other technical issues that required documentation.

• Worked with senior management and hardware/software vendors to ensure equipment and software solutions meet customer requirements and document accordingly.

U.S. Digital/Disney International & Disney Entertainment Productions

Technical Analyst, 07/98 – 11/98

• Responsibilities included setup and configuration of Compaq Deskpros, Armada laptops, and IBMs onto the Novell or Window NT network, using either token ring or Ethernet connection.

• This position also included trouble ticket response, break fix, installation of memory, printers, CD-Rom drives, scanners, hard drives, monitors, sound cards, modems, and all computer peripherals that a user needs installed or configured on his/her system.

• Responsible for resolving conflicts, diagnosing hardware/software conflicts, network connectivity problems, or user error in the most efficient time possible.


Technical Analyst, 02/95 – 07/98

• Performed on-site analysis of PC, and printer related problems for Disneyland.

• Network environment are: Windows NT; Windows 95; Windows for Workgroups; Novell 3.12; and Novell 4.1 in both Token-Ring and Ethernet networks utilizing TCP/IP, DHCP, and IPX/SPX protocols.

• Skills utilized are: knowledge of MS Office products; Lotus CC Mail; MacOS; Windows 95 troubleshooting and configuration; Windows NT troubleshooting and configuration; network client configuration; PC, laptop, and laser printer troubleshooting; installing and troubleshooting dial-up connections with Windows Dial-Up Networking.

• Researched, identified and resolved technical problems.


Field Service Technician, 03/94 – 01/95

• Responsible for service and support of PC/MAC equipment, peripherals, software, and complete customer satisfaction for Rancho Santiago College.

• Researched, identified and resolved technical problems.

Computer City

Depot Technician, 02/94 – 03/94

• Responsible for repairs on PC’s, laptops, printers, and scanners.

• Researched, identified and resolved technical problems.

Online Connecting Point

Customer Engineer, 04/91 – 12/93

• Performed on-site analysis of PC related problems for Pacific Care.

• Network environment was Windows for Workgroups 3.11 in both Token-ring and Ethernet networks utilizing TCP/IP.

• Skills utilized are knowledge of MS Office products, Window 3.11 troubleshooting and configuration, network client configuration, and laptop troubleshooting.


AS Degree, A+, MCP, MCP+I, MCSE, CCNA, and CCNP (in progress)