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Desktop Support Analyst

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Country: United States
State: California
City: Long Beach
ZIP: 90807
Salary: $22-$26
Posted date: 4/23/2010   all resumes
Contact Info: *************@*******.***
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Resume Text:

Martin Torres – Candidate Summary:
• Over *+ years of relevant networking experience
• On-site experience with a strong ability to work independently
• Exceptional Customer Service Skills
• Exceptional Communication & Interpersonal Relationship Skills
• Local Resident / US Citizen / Available ASAP


 Experience and knowledgeable Information Technology Professional seeking to contribute acquired skills and talents within the workplace.
 Works well independently, or in a group setting providing all facets of network, and computer support such as administration, troubleshooting, installations, and maintenance.
 In-depth knowledge and understanding of numerous software and operating systems.
 Skilled in providing customer and end-user support.


IT Specialist / Consultant, 1/10 – Now
• Maintained and refreshed (upgrade) installations with servers, PCs, printers, and peripherals in a Windows environment.

IT Specialist, 12/98 – 12/08
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, LAN/WAN, POS, TCP/IP and wireless systems in a Windows environment.
• Provided on-site support to troubleshoot POS Systems.
• Provided installation, diagnosed technical problems, repaired and maintained all work stations.
• Identified and resolved technical issues in a timely manner and documented results.
• Provided network administration to include both wire and wireless troubleshooting and resolution.
• Supported more than 200 end-users with computer, network systems and peripheral devices.
• Supported Group Events with Telecommunication needs including both wire and wireless networks.
• Supported POS to include installation, troubleshooting of workstations and printers for 6 revenue centers.
• Provided procedural documentation on installations and any other technical issues that required documentation.
• Worked with senior management and hardware/software vendors to ensure equipment and software solutions meet customer requirements and document accordingly.

U.S. Digital/Disney International & Disney Entertainment Productions
Technical Analyst, 07/98 – 11/98
• Responsibilities included setup and configuration of Compaq Deskpros, Armada laptops, and IBMs onto the Novell or Window NT network, using either token ring or Ethernet connection.
• This position also included trouble ticket response, break fix, installation of memory, printers, CD-Rom drives, scanners, hard drives, monitors, sound cards, modems, and all computer peripherals that a user needs installed or configured on his/her system.
• Responsible for resolving conflicts, diagnosing hardware/software conflicts, network connectivity problems, or user error in the most efficient time possible.

Technical Analyst, 02/95 – 07/98
• Performed on-site analysis of PC, and printer related problems for Disneyland.
• Network environment are: Windows NT; Windows 95; Windows for Workgroups; Novell 3.12; and Novell 4.1 in both Token-Ring and Ethernet networks utilizing TCP/IP, DHCP, and IPX/SPX protocols.
• Skills utilized are: knowledge of MS Office products; Lotus CC Mail; MacOS; Windows 95 troubleshooting and configuration; Windows NT troubleshooting and configuration; network client configuration; PC, laptop, and laser printer troubleshooting; installing and troubleshooting dial-up connections with Windows Dial-Up Networking.
• Researched, identified and resolved technical problems.

Field Service Technician, 03/94 – 01/95
• Responsible for service and support of PC/MAC equipment, peripherals, software, and complete customer satisfaction for Rancho Santiago College.
• Researched, identified and resolved technical problems.

Computer City
Depot Technician, 02/94 – 03/94
• Responsible for repairs on PC’s, laptops, printers, and scanners.
• Researched, identified and resolved technical problems.

Online Connecting Point
Customer Engineer, 04/91 – 12/93
• Performed on-site analysis of PC related problems for Pacific Care.
• Network environment was Windows for Workgroups 3.11 in both Token-ring and Ethernet networks utilizing TCP/IP.
• Skills utilized are knowledge of MS Office products, Window 3.11 troubleshooting and configuration, network client configuration, and laptop troubleshooting.

AS Degree, A+, MCP, MCP+I, MCSE, CCNA, and CCNP (in progress)

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