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IT Administrator

Lawrenceville, Georgia, 30044, United States
June 30, 2010
Contact Info:

Sean Campbell
*** **** *****, *************, ** 30044, Phone (678) ***-****, (770) ***-**** Email:

OBJECTIVE: Experienced, responsible Computer Analyst is seeking a challenging position in an organization where technical skills and client satisfaction will provide professional growth for a motivated and dedicated individual.

 Managerial and supervisory background with excellent interpersonal communicational skills.
 Excellent analytical and problem solving skills.
 Knowledgeable of hardware and software components.
 Strong Windows 2000 server, Windows XP/2000 workstation technical support and troubleshooting skills.

Technical Skills
√ System administration involving installation and configuration of Windows 2000/XP
in LAN/ WAN environment.
√ Windows NT/2000/XP Operating Systems
√ Installed and configured local, network printers, Nic Cards, Hard Drives, CD-ROMS
√ Backup utility Veritas Backup Exec, 8.X and 10.0. Centralized backup.


Computer Career Center, Garden City, NY -- LAN Specialist -- Certificate Program 3/96-11/96

S.U.N.Y. at Old Westbury, Old Westbury, NY, -- Bachelor of Science -- Finance 1/89-12/93


Customer Service Rep U-Haul Corp. Alpharetta, GA 5/08 – present
 Cleaning rental equipment.
 Levels inspection.
 Serving customers in person and on the telephone, and using the computer to prepare rental contracts and invoices
 Maintaining the facility and lot in a clean condition
 Ability to operate motor vehicles with both types of transmission (automatic or standard)

Desktop/LAN Support Analyst Fidelity Information Services, Alpharetta, GA 1/08-present
 Day to day support consists of 70% desktop support and 30% server support
 Providing pc configuration and development support for LANs and microcomputer environments.
 Maintaining effective and efficient network or PC operating environment by monitoring performance and identifying hardware, software, and configuration solutions.
 Instructing users on advanced features/functions of business and multiple applications software.
 Performing miscellaneous technical and administrative tasks in support of the LAN or PC environment.
 Supporting users on a variety of desktop and laptop computers
 Deploying, monitoring and maintaining laptops and desktops
 Coordinate domain migrations for user’s and pc’s
 Provide support to the network team
 Provide support to multiple remote users
 Perform LAN Administration duties including resetting user accounts and modifying passwords

LAN Administrator, /Server Storage Analyst Con Edison -, New York, NY 7/04-12/07
 Install and move servers and storage equipment.
 Install and configure servers, as well as perform maintenance and troubleshooting of servers
 Perform routine system administration tasks including backups and file restores, account installation and deletion, Server installation, and operating system upgrades.
 Proactively administer and maintain a highly available server farm used in a production environment for multiple business critical applications.
 Apply all security patches as needed to maintain a secure environment.
 Perform monthly and quarterly audits on servers.
 Manage and monitor storage array volumes and direct-attached storage.
 Provide first-level and second level server troubleshooting and response.
 Install Host Bus Adaptors for storage environments.
 Install post-OS required software.
 Manage tape libraries, backup agents and associated software.
 Assign server permissions and implement print server requirements.

Desktop/Rollout Support Technician, Estee Lauder Companies, Inc. (Contract) 3/04-7/04
 Install and configure Windows XP workstations, replacing existing Windows NT & Windows 2000
 Configure Outlook XP
 Install and configure Network printers for users.
 Install and Configure Blackberry & Palm Peripherals for multiple users.
 Retrieve and restore document for users, via Altiris PC File Transfer.
 Provide desktop support for users at multiple corporate sites.
 Install additional software for users.

Desktop/Rollout Support Technician, Carlyle & Conlan Inc. Morrisville NC (Contract) 1/04-3/04
 Install and configure Windows XP workstations, replacing existing Windows NT Workstations
 Configured Network printers for users.
 Provide desktop support for users at multiple corporate sites.
 Inventoried and tagged replaced PC’s using Excel spreadsheets for removal from sites.

Systems Analyst III, Dreyfus Service Corp., Uniondale NY 9/98-10/03
 Provided executive and third level technical support.
 Provided desktop and phone support to more than 2000 users.
 Performed LAN Administration duties including creating user account and modifying passwords.
 Analyzed and solved network bottlenecks, utilizing software/hardware sniffer utilities and performance monitors.
 Performed software installation, upgrades, testing and rollouts.
 Served as Lead Engineer on various projects.
 Responsible for stress testing, implementation and rollout of new software.
 Enabled network printer and modem connectivity.

Technical Support Engineer, Computer Associates, Islandia, NY 1/97-9/98
 Installed and configured Windows NT 3.51 workstation and Windows NT 4.0 server.
 Installed and configured ARCserve on Windows NT servers and workstations.
 Installed and supported Cheyenne’s Raid Option, Open file agent option, Lotus Notes backup agent and Exchange backup agent.
 Helped clients troubleshoot ARCserve for Windows NT via telephone support.

PC Support Team Leader, Computer Career Center, Garden City, NY 11/96-9/98
 Supervised, directed and developed level I and II technicians in Long Island and New York City.
 Provided hands-on daily leadership and direction for IT staff.
 Assisted with the cabling and configuration of the LAN.
 Responsible for ensuring that policies and procedures of the company are followed.
 Trained employees, executed assignments and respond to service requests in timely manner.
 Installed, configured and replaced hardware and software in workstations.
 Installed and configured Windows 3.11, Windows 95 and Windows NT 4.0.
 Upgraded, maintained and purchased equipment.
 Diagnosed and resolved problems with hardware, applications, and operating systems.

Available upon request.