** ******** **.

Boxford, MA *****

o6i24b@r.postjobfree.com

978-***-****

978-***-**** (Mobile)

http://www.linkedin.com/in/peterpicone

UX Director / User experience architect / Interaction designer

Summary

User Experience designer and manager with extensive expertise in the specification, creation and refinement of the user experience throughÿ Information Architecture, Interaction Design, and Usability Testing.

Collaborative and mentoring management and design styles with emphasis on finding the right services and strategies to help clients, team members and users achieve their respective goals.ÿ

Hands on and management experience with Agile and other development methods in the IT, Financial, Defense, Insurance, Automotive, Health Care, Consumer Product Manufacturing, and Food industries.

Professional Experience

Oracle Software, Financial Services Global Business Unit (FSGBU) (2010 to Present)

Director of User Experience

Responsible for the overhaul of the old, and creation of the new user experience for all products within the FSGBU Product Suite. Defined and implemented the operational practices required for the newly formed UX team to interact with external clients, offshore development teams and internal stakeholders (PM, Sales, corporate design). Primary change management role in the implementation and instruction of UX processes as acquired companies adopt Oracle?s development methods. Mentor junior team members on advanced UX techniques.

IBM, Global e-Business Transformation Group - CIO Office (2006 to 2010)

Strategic User Experience Design Lead

User experience lead for the overhaul and integration of all IBM Product and Services Support sites.ÿ Created and managed overall UX design plan. Performed requirements analysis and generation, user surveys, conceptual and prototype design development, International user testing in Asian and Europe, and product release roll-out strategy.ÿ Site successfully integrated support content for 24,000+ products from 3 major divisions across IBM into a single Portal. Tactfully integrated all stakeholder concerns in the process. (http://www.ibm.com/support)

Usability Professionals' Association (UPA) (2006 to 2009)

Member Board of Directors

Served as a member on the Board of Directors for the Usability Professionals' Association, a non-profit professional society of over 6000 international usability practitioners.ÿ Focal point for all education and growth of new and aspiring college members of the society, and led the professional development subgroup.ÿ Formed and ran a global mentoring program.ÿ Prior service as President, VP and Treasurer of the New England Chapter.

IBM / Rational Software Products (2004 to 2006)

Manager - User Experience Design Group

Provided strategic, technical and managerial guidance to a team of user experience engineers involved in the creation of development and test tools.ÿ Performed the user analysis, product design, and user testing of the future Rational middleware tools as they migrate to the Eclipse environment resulting in higher user satisfaction. Improved group testing capability by designing and installing a new usability lab on site. Led the group by technical example through the interactive design and usability portion of numerous product release cycles.ÿÿ Chief advocate for the introduction of User Centered Design to the development culture. Translated user requirements and business goals from Product Management to detailed design prototypes and specifications.

Half-Tide Designs, Inc. (2002 to 2004)

Principal, Designer, and Lead Information Architect

Provided IT consulting services for web, web portal, intranet, handheld devices and general user application design. Provided clients with design and development consulting services in the Food / Warehousing, Retail Pharmaceutical, and Outplacement Services industries. Interface design and testing methods developed and integrated for custom handheld application rollout.

Compuware Corporation (1999 to 2002)

Senior UI Consultant

Structured and executed client engagements for front-end/user experience design for a variety of commercial, government, and financial industry clients. Wrote proposals and executed programs to ensure both client and end-user needs were correctly assessed, and the proper blend of services and talents were integrated at the proper times to meet the client needs. Gathered requirements for, analyzed, designed, integrated and tested client user interface designs. All client engagements performed to the complete satisfaction of the customer, on schedule and within budget.

Liberty Mutual Insurance (1997 to 1999)

Project Manager, Usability

Installed and managed the operation, staffing, scheduling and utilization of new usability lab facilities. Developed division-wide software usability policies and procedures for integration into the corporate software development process. Provided design and prototyping services to all division strategic software programs while helping them make the transition from mainframe to client/server applications. Redesigned the look and feel of the division intranet. Educated business analysis groups on user centered design perspective and added value to their deliverables.ÿ Liaison between business partners and I/S organization. Developed and taught usability and design courses to the Ireland based subsidiaries, and across the Commercial Markets Division. Mentored and guided all junior level interface designers as a part of their formal training.

Dynamics Research Corporation (1985 to 1997)

Human Factors Engineer & Staff Analyst

Consultant to over 100 different defense and government contracting projects, programs and proposals, both hardware and software based. The majority of these engagements were for Defense and Government agencies, involving larger system and/or product development. The work was focused on analyzing and defining the end-user roles and requirements, and integrating them into the overall system design. Negotiated numerous corporate strategic teaming agreements in the US and Canada. Authored Congressional decision papers. Individual project management and the technical and managerial oversight of 5 Human Factors Engineers.

Prior Employment History

Prior employment experience included systems engineering and UI design in the defense industry with Texas Instruments, experience developing commercial workstation designs for IBM, and industrial consulting with clients such as Reynolds Aluminum as an employee of Ayoub & Associates.

User Experience Expertise

* Director level user experience group management.

Requirements gathering and application design for web, intranet, portal, search and eCommerce systems. GUI Analysis, design, evaluation, and standards development.

Wireframe, storyboards and rapid prototyping development.

HTML authoring, Flash design.

Information Architecture.

User requirements definition.

Needs analysis.

Contextual analysis and design.

Project management, Meeting facilitation, and Proposal writing.

Strategic business and systems analysis, design migration strategies.

Usability testing, Experimental design and methodology, Listening room research.

Software Skills

* Dreamweaver,

Visio

, Flash

, RAVE

, Xara

, Photoshop

, Fireworks

, Paintshop Pro

Visual Basic,

Familiarity with HTML/DHTML, CSS, XML, JavaScript, and portal technologies.

Certifications and Awards

* Board Certified Professional Ergonomist (CPE) since 1994, Registration #617.

* Member Board of Directors UPA (Usability Professionals' Association) 2006-2009.

* UPA Presidents Award for significant contribution to the development of the Usability profession.

* IBM CIO Award for the design of the ibm.com Support and Downloads site.

Education

TUFTS UNIVERSITY, Medford, MA

B.S. Engineering, combined program, Graduate School of Engineering Design / Psychology. Special focus on user- centered design and ergonomics.

NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC

M.S.I.E., Ergonomics, and Occupational Safety and Health. Continued study in user-centered design.

Additional Formal Training

IBM - "Basic Blue" Management Training.

(David Eaton Group) International project management environments.

IBM - Core Leadership Competencies.

The Adler Group (FAC-E): Group facilitation techniques.

IBM - Leading at IBM.

Weinschenk Consulting: Interphase 5 Interface Design Methodology.

IBM Business Leadership Models.

InContext Corp - Contextual Analysis.

IBM and DRC - Formal Program Management.

User Interface Engineering (UIE) courses in: The Process Of User Interface Design. Intelligent Interface Design. Rapid Prototype Development and Guerilla Usability.

Liberty Mutual - Front-line group management.

Object Modeling (Rational Rose, UML) OOA/OOD.

Karass formal negotiation skills. Juran Quality Improvement.

Resume of Peter Picone, M.S., CPE

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