Network Administrator
Resume:
David Schultz
***** ****** ****, ****** ****, Illinois 60462
***************@*****.***
NETWORK ADMINISTRATOR
QUALIFICATIONS SUMMARY
Analytical, dynamic, and proactive IT professional with multiple strengths in network administration, systems security, as well as advanced desktop and application support. Detail-oriented and experienced in fostering and developing client relations, providing end-user training and innovative technical solutions, conducting equipment demonstrations, as well as increasing efficiency to enhance overall profitability.
- Commended for the ability to work independently or as a part of a team while meeting critical deadlines.
- Effective at communicating with customers and vendors as well as adapting to changing environments.
- Leadership skills include the ability to lead and motivate colleagues from all backgrounds, complemented with creative problem-solving and solutions-oriented work style.
- Highly skilled at troubleshooting and fixing problems while minimizing customer stress levels.
- Demonstrate wide-ranging background in network administration, systems engineering, hardware and software installation, applications, technical support, as well as program management.
TECHNICAL SKILLS
OPERATING SYSTEMS
- Windows 2000, XP, Vista, and 7
- Windows Server 2000, 2003, and 2008
DATABASES
- Exchange 2000, 2003, and 2007
- SQL Server 2005 and 2008
HARDWARE / SOFTWARE
- Dell/HP Servers
- Cisco Firewall, Routers, Switches, Hubs
- Symantec Backup Exec
- Microsoft Office Suite 2000, 2003, and 2007
- Symantec Antivirus Corporate Edition
INTERNET PROTOCOL
- TCP/IP, DNS, and DHCP
- Wireless Networking
PROFESSIONAL EXPERIENCE
MARKETPLACE MORTGAGE CORP., LOMBARD, IL
Network Administrator ~ 2009-Present
Assume full responsibility in overseeing the creation and support of a new IT network, including but not limited to, 2 servers, firewall, 25 PCs, and a VoIP phone system.
- Built an effective and reliable network for the new company in collaboration with the owner.
- Communicated directly with vendors regarding the pricing of all equipment, phone services, T1 data line, and website development.
- Utilized Windows Server Virtualization (Hyper-V) which virtualized servers in a Windows Server 2008 environment; Exchange 2007 with access through OWA, POP3, and MX, both wired and wireless network; as well as WatchGuard firewall from top to bottom, including port rules, NAT, internet access, and spam filtering.
- Involved in the design and development of the company’s logo and website.
- Initiated a standard Windows 7 image and setup 25 PCs in less than a week; configured RWW for users to maintain remote access to their desktops and applications.
CERTIFIED GROCERS MIDWEST, INC., HODGKINS, IL
Network Administrator ~ 2007-2009
Oversaw all phases of server, PC, and network equipment administration in an environment with more than 450 users.
- Developed and implemented a Backup Exec 11d server and all accompanying agents.
- Supervised the entire company-wide upgrade from Windows 2000 to Windows XP and Office 2000 to Office 2003.
- Managed and maintained Cisco routing equipment, including fiber optic converters and repeaters.
- Facilitated a Cisco PIX Firewall, which included updates, porting, and NATs.
- Supported wired and wireless network in three warehouses and inside the administration building.
- Provided printers and multifunction devices assistance as well as migrated Exchange 2000 to 2007.
- Dealt with remote desktop control software installation and facilitation, saving the company by $45K annually.
LITTELFUSE, INC., DES PLAINES, IL
Desktop Support Analyst ~ 2006-2007
Administered the entire installation, repair, maintenance, setup, and deployment of desktop equipment through utilizing Service Desk to track requests. Facilitated training for new desktop support analysts and helpdesk support personnel.
- Established and employed various procedures, policies, and knowledge-based articles, along with SMS software packages and standard images.
- Managed SAP user accounts and AS/400 printer queues.
- Participated in the successful project completion, including a scripted checklist for the deployment of a standard Windows XP image.
- Interacted and collaborated with the building engineer through weekly meetings to plan data wiring across the main building.
PROACTIVE, INC., CHICAGO, IL
Network Administration ~ 2003-2006
Spearheaded and provided direct leadership in the installation, repair, maintenance, setup, and deployment of computer equipment in an environment with more than 50 users. Administered the application server, terminal services server, domain controller, Exchange 2000 server, two file servers, and voicemail server.
- Took charge with the setup, support, and administration of Cisco VPN, Intel LanRover, 4 Intel 24-port hubs, Cisco 2600 switch, Nortel Networks PBX, DHCP, TCP/IP, IIS 5.0, as well as network routing through Cisco routers, 3Com switches, and Intel switches.
- Systemized and configured various applications, including Windows 2000/XP, Exchange 2000/2003, VERITAS Backup Exec 9.0, Symantec Norton AntiVirus Corporate Edition, SQL, and Active Directories.
- Identified assets through the use of MS Access Database and a freeware application.
- Trained and supervised users on common and advanced computer usage.
- Built, designed, and updated an intranet site through Adobe GoLive and publicized all the training materials.
- Received “Employee of the Month” award in three separate occasions.
- Reduced company cost by $25,000 through organizing schedule of user training sessions to facilitate the development and improvement of users’ knowledge in Office 2003.
- Produced laminated cheat sheets to assist in using Office 2003, and trained sales employees in using PowerPoint 2003.
UNIVERSITY OF CHICAGO MEDICAL CENTER, CHICAGO, IL
IS Documentation Specialist ~ 2002-2003
Developed and facilitated documentation through utilizing organizational skills to build a workflow process and operation standard for the hospital’s helpdesk group. Coordinated with the Support Team to determine the support needs and escalation strategy of the Helpdesk Department.
- Initiated and produced operation standard for resolving the top 25% most common company-wide IT support issues.
- Collaborated directly with team members and support analysts to cultivate support center’s functionality.
- Managed the documentation to assist the tracking of critical client requests.
ANDREW CORP., ORLAND PARK, IL
Helpdesk Support Analyst ~ 2000-2002
Effectively supported more than 3,000 employees in 27 different countries through an NT/ Novell global network.
- Resolved numerous computer hardware issues as well as various types of software, including Windows (9X, NT, 2000) Office 97-2000, Outlook 98/2000, SAP Client software, Remedy Help Desk, Novell Administrator, NDS, HP Jetdirect Administrator, Shiva Remote Network Client, Citrix WinFrame, SolidWorks, Legacy, LegiWin, ViewBase, Hyperion, Saratoga, Kwik Quote, AutoCAD R14, and Norton AntiVirus Corporate Edition.
BEST BUY, ORLAND PARK, IL
Computer Technician ~ 1996-1998
Served as computer technician tasked to provide technical support and assistance in computer issues to the public.
- Diagnosed, upgraded, and repaired desktop/laptop PCs.
- Obtained Employee of the Month recognition for demonstrating strong dedication and providing exemplary service.
EDUCATION
DEVRY UNIVERSITY, TINLEY PARK, IL
Relevant Coursework in Telecommunications Management
PROFESSIONAL TRAINING
- Adobe GoLive Training Course and Exchange 2003 Weekend Boot Camp
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