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Customer Service Representative

San Antonio, Texas, 78238, United States
12.00 Hr
March 20, 2012
Contact Info:

Experienced Customer Service Specialist
Contact Information:
Gloria Carrizales
**** ******** ** #***
San Antonio, 78238, Texas, US
Mobile Phone: 210-***-****

To expand my horizons within your company by sharing my personal knowledge, and experiences to embark on new challenges and learn from your company.

Work Experience:

Franchise Owner
Bonus Building Care
Business Services - Other
San Antonio, TX US
August 2008 -
Oversee a commercial janitoral franchise for clients in San Antonio and surrounding areas. In charge of hiring contractors and doing payroll services.

Data Entry Operator
JP Morgan Chase Bank
San Antonio, TX US
September 2008 -
October 2009
As a data entry rep. I would recieve information from the FSA of a customers deceased status and would have to verify information through online tools and update records accordingly; also update correspondence that was scanned in to apporiate customer accounts and send correspondence to next of kin.

Financial Service Advisor
San Antonio, TX US
March 2007 -
September 2008
As a FSA I handle inbound calls and update credit card accounts when a member is either deceased,filing bankruptcy,or when a 1099c has been issued.Responsible for confirming information accurately through resources available and sending related correspondence out,also handle escalated calls for other Chase call centers.

Customer Service Representative
Financial Services
San Antonio, TX US
September 2006 -
March 2007
Assisted Clients via telephone with orders,tracking services,problem resolutions for company products,also offered additional services based on clients needs.Maintained goal expectations for upselling products.

Customer Service Representative
Time Warner Cable
Telecommunications Services
San Antonio, TX US
April 2005 -
May 2006
I received inbound sales calls from existing clients or potential clients regarding services offered, available promotions and availability.Responsible for inputting orders accurately,scheduling appointments for installation of services and taking payments.

February 2001 -
December 2001
Gary Job Corps
San Marcos, TX US
Attended Gary Job Corps received my G.E.D and completed data entry classes.