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Management Customer Service

Location:
United States
Posted:
May 26, 2012

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Resume:

SYNOPSIS OF QUALIFICATIONS

Certified Defense Financial Manager with Big Four consulting, financial management, and program management experience. Hands-on professional with expertise in financial analysis and accounting, asset management, financial controls and cash flow management.

Extensive experience in developing, maintaining, and analyzing financial models. Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules.

Significant academic experience in financial modeling, policy analysis, economic research and the use of econometrics. Able to organize complex variables, build partnerships, then orchestrate internal and external resources toward shared objectives while maintaining clear communication and positive relationships.

Areas of expertise include:

• Skilled in financially strategic and operational planning.

• Bottom line responsibility for financial administration/reporting, operations management, financial planning/analysis, central accounting administration, strategic planning/budgeting.

• Full understanding of operational processes, and corporate policies and procedures including compliance and governance.

• Credited by executive management team for outstanding results in forecasting, budgeting, and executive reporting and recommendations.

• Ascertain goals and objectives, streamline existing operations, and envision new concepts and future trends.

• Defined customer service philosophy with the ability to provide resolution of difficult issues with partners, customers, and colleagues.

EDUCATION

Doctor of Philosophy, Economics with a focus on monetary and fiscal economics

18 semester hours completed

Howard University

Master of Arts, Economics and Finance

Virginia State University

Bachelor of Arts, Sociology

Virginia State University

PROFESSIONAL AFFLIATIONS AND CERTIFICATIONS

American Society of Military Comptrollers

Certified Defense Financial Manager (CDFM)

PROFESSIONAL EXPERIENCE

As a consultant for the United States Department of Defense, terms with each assigment were based soley on contractual need. Therefore, my tenure with each assignment may have been brief while my period of assignments range from 2006 through present day.

Professional Experience Continued…

Consultant/Financial Analyst

Spry Methods, LLP March 2011 – September 2011

• Supported functional leader and stake holders within the client’s space with all matters pertaining to financial operations management.

• Performed financial analysis and create reports on client performance to provide feedback and recommendations for improvement

• Analyzed research and client data to advise and recommend solutions, utilizing interviews, surveys and research to provide the basis for analysis of potential solutions and/or alternative approaches

• Assisted clients in re-engineering their business processes in order to improve efficiency

• Performed ad hoc research cost analysis

Consultant

Deloitte Consulting, LLP May 2009 – February 2011

• Conducted interviews, surveys and research in order to determine client need and to provide the basis for analysis of potential solutions and/or alternative approaches

• Analyzed research and client data to advise and recommend solutions, utilizing interviews, surveys and research to provide the basis for analysis of potential solutions and/or alternative approaches

• Analyzed research and client data to advise and recommend solutions, utilizing interviews, surveys and research to provide the basis for analysis of potential solutions and/or alternative approaches

• Performed financial analysis and create reports on client performance to provide feedback and recommendations for improvement

• Improved accounts receivable billing and collection performance through financial controls, process improvement, and consultation.

• Performed corporate planning functions, including quarterly forecasts, budgeting, variance analyses, profit improvement plans, total shareholder return analyses, and reporting to upper management

• Assisted clients in re-engineering their business processes in order to improve efficiency decrease costs

• Analyzed and document client’s current internal control risk

• Performed the role of controller and financial analyst for a client

• Led cost cutting initiative for client that resulted in $3 million savings

• Facilitated daily project status meetings, and create meeting agendas and status reports, and coordinate deliverable deadlines for project team of 2 people

• Analyzed and document client’s current internal control risk

Business Analyst

BearingPoint, LLP October 2008 – May 2009

• Facilitated daily project status meetings, and create meeting agendas and status reports, and coordinate deliverable deadlines for project team of 2 people

• Built Excel-based activity-based costing model

• Conducted interviews, surveys and research in order to determine client need and to provide the basis for analysis of potential solutions and/or alternative approaches

• Performed financial analysis and created reports on client performance to provide feedback and recommendations for improvement

• Performed ad hoc research cost analysis

Financial Analyst II

Destiny Management June 2008 – September 2008

• Led the accounting function, including financial reporting preparation and analysis, forecasting, maintenance of financial controls, and budgeting

• Provided operational oversight for reporting/analysis

• Performed financial operational audits reports on accrual cost

• Maintained and present financial data

• Acted as main financial business contact within the function

Financial/Budget Analyst

CTI Resource Management Services October 2006 – October 2007

• Facilitated client’s annual planning/financial budgeting and execution of spend plans

• Facilitated other planning needs, such as forward looks and off-cycle plans

• Supported functional leader and stake holders within the client’s space with all matters pertaining to financial operations management.

• Provided financial analysis and planning, with an emphasis on financial controls

Analyst

Innovative Technology Application April 2006 - July 2006

• Worked with the users to define their future state business requirements, setting up the application, providing support during user acceptance testing, and support during go-live, as well as providing post production support.

• Collaborated with business unit management, IT peers, and business unit / IT staff to develop, define, and implement process, business, and technical solutions.

• Established and maintain clear communications with business sponsors and IT senior management in regard to status, issues, progress, and risks.

• Coordinated all module teams to facilitate effective process redesign and ensure integration of modules.

SKILLS & COMPUTING

Skills: Financial Management and Financial Analysis

Computing: Microsoft Office, Business Objects, Visio, OROS/SAS, Activity-Based Management Software, COGNOS Impromptu, Information Studio and statistical software



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