Customer Service Manager

GARY G. TOMS

*** **** ***** ****** - *** *L New York, New York 10031 973-***-**** *********@*****.***

PROFILE

Served as Founder and CEO of Scorpio Productions, an omni media company

Served as an account executive or department manager for several U.S. companies.

Exceptional skill in research and development and public records searches.

Vast experience in the field of customer service and problem solving.

Solid track record of meeting deadlines, department projections and objectives.

PC/MAC/Windows experience and proficient in the use of the Internet and new media

PROFESSIONAL EXPERIENCE

MANAGEMENT

Oversaw all areas of film, television development and publishing for Scorpion Productions.

Recruited talent – actors, directors, producers and writers – for potential film and television projects

Managed high profile accounts: Simpson, Thacher & Bartlett, Dewey Ballantine, HBO, et al

Held “face-to-face” meetings to build, enhance and nurture business relationships

Acted in absence of department managers, effectively owning increased responsibility

Completed management training program based on the principles of Dale Carnegie.

Multiple recipient of Intercounty Clearance Corporation's “Account Manager of the Month” Award.

Lead media contact for Howard University's Center for Disability & Socioeconomic Policy Studies

Co-managed newsroom of the third-oldest newspaper in New York City: The Wave of Long Island

CUSTOMER SERVICE

Oversaw 150 Tranzonix – check cashing software – accounts

Placed “cold calls”, acted on leads from sales team(s), and given opportunity to “close” on occasion

Processed orders generated by sales department

Accompanied sales team members on “client visits” to various regions of the country

Compiled monthly customer complaint list and conferred with management to address issues

Account executive for public records search department(s) -- banking, finance and TLC companies

Handled GMAC and other Uniformed Commercial Code (UCC) accounts.

Generated monthly revenue reports for department supervisors

Served as a department consultant during management meetings and regional conventions

Trained and evaluated new employees at various companies

PROFESSIONAL EXPERIENCE

SCORPION PRODUCTIONS, New York City, New York, Founder/CEO 1996 – 2010

TRANZONIX, Brooklyn, New York, Account/Office Manager 2006 – 2008

HOWARD UNIVERSITY, Washington, D.C., Media Consultant 2003 – 2006

THE WAVE OF LONG ISLAND, Rockaway Beach, New York, Associate Editor 1997 – 2003

INTERCOUNTY CLEARANCE CORP., New York City, NY, Senior Manager 1993 – 1997

EDUCATION

Queens College - Flushing, New York 1982 -1987

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