Customer Service Administrative Assistant

**** ********* ***

Raleigh, NC *****

**********@***.***

Dervin J. Winborne

Objective To enhance the infrastructure of your company through the use of my extensive success in customer service-related fields and proficiency in computer software applications.

Experience

Oct 2011 – Feb 2012

Wells Fargo

Raleigh, NC

HR Customer Service Rep I

• Provided HR support to Wells Fargo team members by answering incoming telephone calls in a call center environment. The calls are related to questions or problems team members may have related to Wells

Fargo benefit plans, payroll, policies, programs and on-line tools associated with human resources.

• Documented transactional work by using traditional and online human resource systems and educated team members on human resource related topics.

Sept 2009 – Nov 2010

Ceridian

Morrisville, NC

Payroll/ HR Specialist

• Provided HR/Payroll Support services to clients according to Ceridian contract and governmental regulations in high volume call center.

• Ensured accurate and timely processing of employee changes, payments and payroll processings for assigned clients

Oct 2006 – Feb 2009

Cisco Systems

Morrisville, NC

CIN Agent

• Provided front end tech support in a high volume call center. Job responsibilities included helping create new service requests, reconciling service contracts and provided assistance to Cisco Partners/ Resllers.

Aug 2004 – Oct 2007

Art.com

Raleigh, NC

Customer Service Representative

• Provided customer service in a call center to prospective clients purchasing artwork from the website by creating new orders and collecting credit card information for price quotes, order tracking, and using various tools on the Internet.

Feb 2004 – July 2004

Qualex, Inc

Durham, NC

Dispatch Agent

• Provided customer service to store vendors calling in to report problems with Kodak machines in a high volume call center. Generated and answered inquiries on open cases, as well as closing calls from field technicians.

Aug 2000 – Feb 2002

IBM

Research Triangle Park, NC

Helpware Marketing Rep/ Administrative Assistant

• Provided customer service in high volume call center environment to IBM customers for replacement parts. Provided order tracking information to vendors and expedited shipments.

Education

Present

Durham Tech

Information Systems Technology

1990 – 1994

Southern Durham H.S.

College Prep

Skills Proficient in various Windows applications, Oracle, MS Word, MS Excel, Peoplesoft, Siebel, Lotus Notes, ADP, 40 WPM

References available upon request

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