Customer Service Management

David B. Burch

**** ** **** *****, ***** Springs, FL. 33065

Telephone954-***-**** email *********@*****.***

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Substance Abuse Counselor

Provide best practice service to agency clients including; assessment, treatment planning, and discharge planning and summary. Consistently exceeding agency success rate goals, and maintaining stellar charts.

Professional Strengths:

Program Development

Dependability

Crisis Management

Staff Development

Creativity

Teamwork

Problem Solving

Loyalty

Case Management

Utilization Review

Organization

Event Planning

Key Achievements:

Retaining a 50% success for clients who have completed my treatment service ( success measured by the one year clean and sober)

Developing interventions designed to serve the most difficult to reach clients.

Averaging less than one sick day out the last 11 years of my professional career

Developing and facilitating alumni service and support functions, including implementing 12 step group for dual diagnosed clients.

Professional Experience:

Senior Primary Counselor 2005-2011

Spectrum Programs Inc

Responsible to supervise all milieu staff, facilitate aftercare counseling sessions, ensure 24/365 coverage, organize annual graduation event, organize all fund raising events, facilitate educational modules, facilitate special clients groups such as, community council and events committee, facilitate weekly staff meetings, facilitate all facility safety drills, and crisis management. Designing and implementing recovery concepts groups based on the 12 steps.

Milieu Counselor 2001-2005

Spectrum Programs Inc

Responsible to team with a primary counselor for a specific caseload. Specializing in behavioral interventions. Facilitate educational modules. Provide medication management support. Make head counts, and conduct urine analysis tests for clients

Counselor Aide 1999-2001

Spectrum Programs Inc

Responsible for hourly head counts, filing paperwork in charts, conducting urine analysis tests, and providing support to clients.

Meat Utility 1997-1999

Publix Supermarket

Responsible to sanitize all meat cutting equipment, and customer service

Alpha Teacher 1993-1997

Faith Farm Ministries

Responsible for teaching Biblical recovery concepts, facilitating inner healing groups, assigning homework, providing bookkeeping support to thrift store, providing management, cashier, pricing, and display support to thrift store.

Educational Experience:

Coral Springs High 1983

I received my diploma.

The Union Institute 2005

I graduated with a 4.0 GPA with a B.A. with a major in psychology

Certificates and Awards

1. Certified Addictions Professional in The State of Florida # 2931

2. Employee of the year 2004- Spectrum Programs Inc.

3. Editors Choice Awards- National Library of Poetry

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