Manager Management Sales Customer Service Insurance
Post a job
|MIRO STULIK, ARM, AAI, CRIS
Lynnwood, WA *****
Cell phone (830) ***-**** email@example.com
Strong background in Sales and Marketing, Claims Administration, Operations, Accounting, Underwriting, Risk Management and Loss Control, Construction Risks and Wrap Ups (OCIP). High work ethic, results oriented. Worked for a Carrier, Retail Agencies, and MGA. Very professional with excellent analytical and organizational skills. Great negotiation skills. Practice frequent and effective communication, personal responsibility, and believe in specific goal setting and accountability. Technical expertise in coverages. Mentoring and training skills.
SPECIFIC WORK EXPERIENCE
Alliant Insurance Services, Inc. 2011- Present
Account Manager (Seattle, WA) Servicing Clients throughout the US; types varying from Property Management firms to large Trucking Firm, retail, Restaurants, Taxi Companies. Developed relationships with newly assigned Clients and Carriers for new (remote) office’s book of business. Successfully handling Moderate to very complex accounts with high retention. Accurate and complete submissions to Markets. Frequent communications with Clients and Markets overseeing very service intensive book. Identified opportunities to cross sell. Book value in excess of $500K revenue.
Marsh USA / Marsh McLennan Companies 2006- 2011
Account Manager (San Antonio, TX – MCBC) A member of the Multinational Team, servicing Clients throughout the US and overseas. Assigned Accounts varied in specialty (Technology, Life Sciences and mainstream, both in and outbound). Mentor and coach Insurance Assistants and Account Managers. Develop relationships with Clients, Carriers and CEs in several Marsh offices worldwide. Moderate to complex accounts size. Prepare for renewals; assure accurate and complete submissions for Markets. Frequent communications with Markets and Clients. Client facing skills and presentations. Succeeded in cross sell. Achieved retention rate of 95% during renewals. Administered book of Clients (Subsidiaries of large Overseas based companies or US based with overseas exposures) totals $650K in revenues. Pre-underwriting of accounts prior to submissions. Assisted with loss prevention and risk management programs.
Site Leader, VP (Austin, TX), Managed a start up of a third Policy Management Group (Global Operations Division). Successfully built a Department of 90+ employees, including 7 Supervisors, to analyze policies prior to releasing to clients. Oversaw and conducted extensive training modules for new hires, specific to all lines of coverage. Planned with Hartford School of Insurance, Compliance and Legal departments. Working with Marsh offices in the Southern States. Extensive mentoring and support of employees analyzing forms, endorsements and coverage enhancements issued by major carriers. Monitored Quality Standards compliance and quantity production requirements. Coordinated with other Service Center Units; facilities management and further training needs coordination.
Sr. Program Administrator (Technical Associate) in charge of large Construction Projects’ OCIPs (Wrap Ups) in California, Virginia, Texas and Georgia for Clark Realty Builders, Toyota NA, and Joint Ventures (McCarthy, Clark & Hunt). Programs from $450MM to $5.1 Billion in construction values. Set up and managed the programs, monitored and processed insurance deducts, enrollments. Worked closely with owners. Stewardship reports, Management presentations, claims and safety monitoring. Safety meetings, loss prevention, W/C, claims management and analysis. Working at the Toyota (TMMTX) plant construction on site in San Antonio, managing OCIP for 2,000+ subcontractors.
Resurgens Risk Management 2002-2003
Manager of Commercial Accounts Division (Public Entities and various size Property & Casualty accounts) with multi-line coverages and exposures. Manager of accounts’ service, negotiating coverages and assisting with complex Risk Management issues. Work as an Administrator for a $5.5 billion construction projects (OCIP/ Wrap-up) – expansion of the Airport , City of Atlanta, and all Fulton County Construction projects. Other sizeable clients I worked closely with included the State of Georgia, City of Atlanta and United Water Works. Establishing office procedures, supervision of personnel. Development of a focused marketing program, plans and strategies. Mentoring on Commercial P&C. Participated in benefits presentations and open enrollments.
Regional Sales Manager (+Various titles and positions). An MGA /Wholesale Company specializing in Program Management, Risk Management, focused on servicing and underwriting Public Entities. Various jobs included Corporate Accountant, Sales Manager, Regional Sales Manager and Division Administrative Manager. Assigned to job locations in California, Tennessee (Home Office), Ohio and Washington. Frequent travel in assigned territory in nine Western US States. Responsible for Sales and Marketing of Commercial Packages, developed underwriting guidelines for the programs underwritten by major Insurance Carriers. Sold directly to accounts and through network of Independent Agents. Participated in Insurance Pools, Pool creation, worked with large SIR accounts, Retro Rated plans, OCIPs Experienced with all major Commercial lines and knowledgeable of many major carriers’ forms. Underwriting of Public Schools up to $250K in premiums. Supervision of Customer Service Unit, Underwriting Assistants, Accounting Department, Policy issuance and Claims Services. Working in Underwriting, risk selection, pricing and coverage issues solutions. Developed procedures, marketing aids, seminars and trade shows attendance. Personnel supervision, career development and training of Service and Sales people. Risk Management and Loss Control functions internally and externally; support to clients. Claims issues resolution; a liaison between clients and carriers.
Market Insurance Corporation 1986-1989
In charge of all Accounting and Administrative functions of a MGA specializing in Personal lines with emphasis on Non-standard lines. Assisted in the development of a form for Errors and Omissions for Insurance Agents. Representing several admitted and not admitted carriers. Instrumental in maintaining relationships with Insurance Companies.
AIG - American International Co. 1979-1986
Regional Administrative Manager. Worked for National Union, American Home and Landmark (Lexington Insurance Co) in California and at the Home Office in New York. Progressive career primarily in Administrative / Operations Departments. Duties included Personnel (supervision of up to 40 people), supervision of Accounting, Claims Processing, Policyholder Services. Designed and developed procedures, implemented in field offices, performed audits of branch offices. Frequent training of personnel. Extensive travel into field offices.
OTHER ATTRIBUTES AND QUALIFICATIONS
Property & Casualty experienced, excellent collaborative skills, analytical skills and decision making experience. Experienced in evaluating processes, improving existing systems, in tune with industry trends. Compliance with regulatory issues. Focus on profitability.
Multi-lingual (fluent in four languages). Excellent presentation skills and professional attitude. Focused, creative, innovative. Flexible. Cost control and “bottom line” oriented. Systematic. Above average level of empathy. Excellent interpersonal skills. Very credible.
EDUCATION AND PROFESSIONAL DESIGNATIONS
ARM (Associate in Risk Management)
AAI (Accredited Advisor in Insurance)
CRIS (Construction Risk and Insurance Specialist)
CPCU - completed 6 parts
WA - Licensed P & C Insurance Agent (Many other states – Non Resident P&C License)
BA - Business Administration Major
AA - Restaurant / Hotel Management
Similar ResumesCustomer Service Sales Real Estate Business Marketing
United States - gary, agent, buyer, estate, nc, real estate,...Manager Management Sales Insurance Customer Service
Seattle, WA - san antonio, antonio, loss prevention,...Commercial Lines Professional
Lynnwood, WA - loss prevention, san antonio, antonio,...Manager Management Sales Customer Service Insurance
Lynnwood, WA - san antonio, antonio, loss prevention,...Sales Customer Service Real Estate Manager Business
Liberty Lake, WA - submit, dba, life insurance, apprentice, funeral,...Health Care, Medical
Macon, GA - entry level, nursing, ga, call center, sale, sales,...I looking for a job
Tacoma, WA - wa,...Application Microsoft Com Position Opening Mail
Tacoma, WA - associations, acupuncturist, northern california,...Warehouse
Tacoma, WA - warehouse, wa, tacoma, shipping, package,...General Contractor. From changing light bulbs to complete remodels.
Vancouver, WA - handyman, stockton, sos, vancouver, prefer, wa,...