MARCI TRIVETTE

Career Summary

Manager with over 5 years experience growing a business, reducing expenses, increasing profits, and providing strategic assistance. High-performance, focused communicator possessing advanced interpersonal and client relationship management skills. Demonstrates exceptional creativity, and leadership. Committed to achieving outstanding results.

Promoted throughout career for achieving bottom-line results through strong leadership, teamwork and exceptional customer-service standards. Able to anticipate and address client needs through listening, analysis, problem-solving, and decision making capabilities.

Areas of Expertise

? Management ? Performance Analysis

? Procedures Development ? Vendor and Client Relations

? Achieving Sales Performance Goals ? Staffing Needs

? Revenue/Financial Reporting ? Product Presentations

? Employee Development Initiations ? Workload Management

? Training curriculum Design and Development ? Promotional Campaigns

? Conflict Resolution ? Problem Solving/Troubleshooting

? Recruiting and Hiring Personnel ? Issue Resolution/Negotiations

? Direct Mail Campaigns ? Database Management

? Project Management ? Vendor Compliance and Chargebacks

Highlights of Experience

Challenge: New Catalog rollout/product line/promotions/target market

Action: Training curriculum designed and implemented. Product Presentations. Coached on FAQ for possible technical questions asked.

Results: Successfully imparted needed information to agents to sell products; research time was reduced because answers were available.

Challenge: Oversaw $2 million private label venture for Sears

Action: Managed $1.2 million pipe order including forecasting to attain inventory; liaised with Sears' management team to get replenishment orders in our automated system

Result: Successfully added Private Label program to other key accounts

Challenge- Ease of consumer navigation of website

Action: Monitored e-mails on summer product searches; answered inquires on how to get donations and where to buy hard to find items.

Result: Enhanced customers product research efforts

Computer Skills

Software: Word...Excel...PowerPoint...Access...Q&E Reports...Caleus…TeleCenter System...Lotus Notes...Wincoins32...Acrobat Reader...Kana7.0...Eworkforce Mgt...Filemaker...Mainframe AS/400...Internet...Outlook...Call Center Software...SPYD...Personal Logger

Career History

Physicians Pharmaceuticals Kernersville, NC Managing Director of Sales 2007 to 2007

Market monthly up sells. Interface with other departments to address issues. Enforce quality control polices and procedures. Monitor customer contacts to ensure response within a timely manner. Counseling agents on errors, attendance, and any infraction of company policies. Keep open communication with agents and management to keep ideas and recommendations flowing for new ways to increase motivation and sales.

Hanebrands Direct to Consumer Rural Hall, NC Consumer Care Center Supervisor 2002 to 2007

1.5 million calls annually. Enforce procedural guidelines; partner with Marketing and Operations departments to implement new programs, websites and promotions. Supervise Telephone Agents; schedule and train new hires and shift agents on processing and keying rebates from sister divisions. Created tracking database, monitor agents. Forecast scheduling needs to due to call volume and promotions to keep within budget. Analyze the needs of the operating hours to allow for service but be efficient.

Hanesbrands Champion Winston Salem, NC Key Account Specialist 2000 to 2002

Managed millions of dollars in sales for West coast key accounts for men and women’s retail operations. Created reports for accounts or sales force including percentage shipped vs. forecast, percentage shipped by purchase order and dollars shipped vs. dollars returned. Ensured account compliance; handled chargeback’s for account as needed. Resolved inventory issues; analyzed and communicated results to sales force and accounts; maintained account profiles.

Hanesbrands Champion Winston Salem, NC Customer Service Specialist 1998 to 2000

Resolved issues with product availability; analyzed and communicated results to sales force and accounts. Maintained account profiles. Verified artwork per licensing agreements ensuring trademark and language usage compliance. Selected by management to create and implement criteria to improve order flow process for sales force. Member graphic Data Team Taskforce-strengthened relationship between Team and Client Service group. Managed Consumer Website. Managed graphics, inventory and orders for bowl team for Rose Bowl, Fiesta Bowl and Holiday Bowl in 2001.

Atrium Window and Doors Welcome, NC Inside Sales Representative 1996 to 1998

Key account inside sales representative. Worked with salesmen to create the special order windows for consumers. Did calculations for specialty windows for new construction and replacement windows. Did rework orders for damaged windows, Created back order report and responded to the consumers as needed, Ran end of the day sales reports for VP of Sales. Did returns and chargeback’s for the accounts.

Temporary Resources-Champion Winston Salem, NC Graphics Department Coordinator 1994 to 1994

Handled travel arrangements for 4 designers. Handled the seasonal graphic packs for the retail, collegiate, and resort salesmen. Worked with the art departments to make sure the graphics were created as defined. Created newsletter from the graphics department. Managed the color copier and made charges to other departments for the number of copies they made. Order the color toner and in charge of supplies for the department.

Education

M.B.A., Business Administration 2000

Gardner Webb University, Boiling Springs

B.A., Sociology 1998

Salem College, Winston Salem, NC

Relevant Coursework

Foundations of Business, Organizational Behavior, Quantitative Methods, Human Resource Management, Business Law, Managerial Economics, Managerial Finance, Marketing Management, Managerial Accounting, Production and Operations Management, Enterprise Networking, International Business, Strategic Management

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