PROFESSIONAL SUMMARY

Human Resources professional with more than five years of comprehensive experience including recruitment, onboarding, performance management, employee relations and conflict resolution, training and development, benefits and payroll-related processes, and employment law.

SKILLS AND ATTRIBUTES

• Exceptional organizational and project management skills

• Team-player able to interact with all levels of management

• Ability to handle confidential and sensitive information with the highest level of integrity

• Ability to multi-task and work effectively in a fast-paced environment

• Knowledge of employment laws and HR disciplines

• Proactive and results driven

• Excellent verbal and written communication skills

• Dedicated to exemplary client service

PROFESSIONAL EXPERIENCE

Gibson Consulting Group, LLC, international consulting firm

Chicago, Illinois

Human Resources Associate

January 2011 – Present

• Serve as the key contact for answering employee questions regarding firm policies, practices, and benefits offerings.

• Implement and streamline the benefits administration process with insurance providers, migrating all benefits management online. Subsequently, improve numerous errors in benefits enrollment, account maintenance, compliance, and billing.

• Significantly advance the firm’s level of compliance with employment and labor laws by developing the firm’s first employee handbook communicating essential policies and practices, composing the firm’s first HR Procedures Guide, ensuring I-9 employment authorization compliance, and posting employment and labor law posters.

• Compose job descriptions and actively source and recruit candidates via professional networks, social media, referrals, and job postings. Analyze recruiting metrics to develop recruitment strategies aligned with the organization’s business plan.

• Manage relationships with university career center contacts to maximize recruiting opportunities, participate in on-campus recruiting events, and partner with professors and student organizations.

• Partner with a committee to create and implement the firm’s first formal new-hire orientation program which incorporates an interactive field study, professional development roadmap, and peer advisor program.

• Collaborate with an executive team to revitalize the current performance appraisal process by updating the core competencies and performance criteria evaluated.

• Coordinate the firm’s internal training programs by managing participation, preparing training materials, distributing pre- and post-course assignments, and arranging on and off-site activities. Training courses focus on Executive Communications, Advanced Database Skills, Negotiations, and New Hire Immersion.

• Organize firm-wide events such as service projects and social outings, monthly Partner/Manager meetings, quarterly “Friday’s at Gibson” meetings, and annual firm-wide retreat. Increase employee engagement and continually play an instrumental role in bridging relationships across the firm as a result of these events.

• Assist with administering employee exits to ensure firm adheres to proper departure processes.

Baker & McKenzie LLP, international law firm

Chicago, Illinois

Human Resources Coordinator

June 2006 – January 2011

• Counseled managers and professional support staff on employee relations issues, interpreted firm policies and recommended solutions; coached managers on performance improvement plans and disciplinary actions.

• Trained and indirectly supervised the HR Assistant supporting the department’s administrative functions.

• Partnered with management and department leads to streamline HR-related practices. Enhanced intake and departure processes and worked with the IT department to develop the firm’s first new employee orientation intranet and extranet sites.

• Interacted daily with partners, attorneys, and professional support staff and responded to questions related to firm policies and benefits.

• Managed relationships and contracts with employment agencies and third-party vendors.

• Oversaw the full-cycle recruitment function for the Chicago office; developed search strategies, guided hiring managers through recruitment process, sourced and interviewed candidates, negotiated offers, and administered pre-employment processes.

• Facilitated New Employee Orientation for partners, attorneys, and professional support staff; conducted a 3-hour presentation highlighting the office’s key policies, practices, and benefits information.

• Directed annual performance evaluation process for 250+ employees; oversaw self-assessment phase, facilitated feedback from evaluators, and reviewed and edited final evaluations.

• Maintained confidential personnel files for 450+ employees in the Chicago office, updated and managed Ceridian and SAP databases to reflect personnel changes, and regularly processed HR-related reports for C-level executives.

• Provided support during the conversion and implementation of the office’s new HRIS payroll database, HR web pages, and recruitment sites.

• Collaborated with the payroll department to audit and process biweekly payroll, ensuring that paychecks accurately reflected hours worked, vacation, salary increases, bonuses, and various leaves of absence.

• Administered FMLA and other leaves of absence for the Chicago office and answered employee questions before, during, and after leaves.

• Organized monthly, quarterly, and annual office-wide events such as Summer Associate program, staff appreciation lunches, training seminars, employee recognition programs, holiday party and summer outing.

• Conducted exit interviews with departing employees, analyzed attrition trends, summarized key findings, and proposed employee engagement solutions to management which were executed to improve office turnover rate.

• Promoted office diversity initiatives and facilitated Diversity Dialogue Program.

INTERNSHIPS

CRA International, international consulting firm

Chicago, Illinois

Intern, Human Resources Assistant

September 2005 – December 2005

• Aided recruiting efforts by preparing for campus career fair events, screening resumes, assembling greet books, coordinating interviews, and composing candidate letters. Also, assisted with Orientation for new Intellectual Property Consultants.

Renessen LLC, agricultural biotechnology firm

Deerfield, Illinois

Intern, Human Resources Projects Assistant

May 2005 – August 2005

• Supported training and development initiatives by organizing a Spanish tutoring program and a health and safety ergonomics training program.

ADDITIONAL SKILLS

Computer

• MS Office (Word, Excel, Outlook, PowerPoint)

• Authoria Recruitment/Applicant Tracking System

• Cyborg , Ceridian, & SAP HR/Payroll Databases

• viEval Performance Management System

Language

• Basic oral understanding of Korean language

• Basic oral and written understanding of Spanish language

EDUCATION

Loyola University Graduate School of Business

Chicago, Illinois

Master of Science, Human Resources Management

University of Illinois Urbana-Champaign, Illinois

Bachelor of Liberal Arts and Sciences, Psychology

• Illinois General Assembly Scholarship Recipient

INTERESTS

Networking with business professionals; Running marathons (ran Chicago Marathon 2005, 2006, & 2009); Swimming; Indoor/Outdoor sports; Cooking; Reading

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