Customer Service
Resume:
Terra T. Coles
**** ********* **** **, ******* GA. 30317
nwwel0@r.postjobfree.com
Objective To obtain a fast-paced and challenging position in a professional setting that will offer diverse tasks and opportunities for advancement
Services Coordinator/Personnel Manager/ Data Management
Summary of qualifications
• More than ten (10) years managing staff and projects to include hiring, training, & mentoring
• More than ten (10) years of professional experience with administrative and personnel management
• Highly experienced in generating requisitions and managing accounts receivable
• Progressive experience in establishing effective procedures for budgetary balance
• Organized, highly motivated, and detail-directed problem solver.
• Proven ability to supervise and work in unison with staff
Experience &Accomplishments
• Successfully researched and analyzed complex data related to the customer services department to ensure effective management of funds and budget alignment
• Worked closely with contract facilities staff to streamline daily maintenance tasks which resulted in a substantial reduction in company costs.
• Oversaw the production of synagogue’s quarterly newsletter
• Developed and generated effective customer billing practice to ensure company gains
• Developed operating manual and performed agency-wide training to ensure compliance with standard operating procedures
• Analyzed outdated policies and implemented procedures in accordance with updated company standards
• Prepared payroll, logistics reports, customer billing, grievance reports
• Developed and implemented engaging training programs for newly hired employees
• Performed semi-annual reviews for customer service associates
• Effectively managed daily cash receipts and banking
Management/Supervision
• Coordinated with the Chief Executive Director, President, and Vice-President to align departments with company vision and mission
• Supervised staff of professionals responsible customer service, administrative assistants, and entry-level representatives
• Supervised all synagogue events and staff
• Conducted monthly customer service meetings
• Facilitated volunteer events and trainings
• Provided assistance to members who are sick and or mourning
Employment Member Services Coordinator, Congregation Shearith Israel, Atlanta, GA
Oversaw the overall day-to-day member services and event management for the synagogue including event planning, community/volunteer services, and administrative responsibilities
2008
Personnel Manager, Terra Opus, LLC., Doraville, GA
Supervised customer service department while managing daily accounts and training programs in addition to developing and maintaining professional working relationships with various clients in the Metropolitan Atlanta area 2006
Data Management Specialist, Home Depot SSC, Atlanta, GA
Trained and supervised new employees along with communicating project status to clients within the merchant community while analyzing and inspecting data to ensure alignment with company standards 2005
Administrative Specialist, The United States Army, Worldwide
Successfully completed leadership courses which assisted with performance of administrative functions which included scheduling trainings, conducting performance evaluations, generating reports and requisitions, and maintaining logs, rosters, charts, and graphs 1995
School DeVry University 2005-2006
Stone Mountain High School 1989-1992: High School Diploma
References are available upon request
Contact this candidate