Jenelle Oliver**** ****** ***
Riverdale, Ga. 30296
Objective: A customer support position that combines technical skills and business knowledge with
The ability to provide quality service to internal and external customers.
Qualifications: Customer-focused professional with extensive experience providing support in a
Record of commitment to high professional standards-consistent-reliable.
Proficient in MS Word, Excel, and excellent keyboarding ability.
Effective Communicator with warm, personable style-strong telephone skills.
Results-oriented-Able to work with minimal supervision-Trustworthy.
Good judgment-Through-Exceptional attention to detail.
Experience: The Hartford Insurance Group
Atlanta Commercial Office
Claim Associate, Customer Support, Switchboard Receptionist
Communicated extensively with regional offices, processing centers and agencies to
Gather information and resolve wide-ranging claim coverage issues.
Utilized automation skills in verifying claim coverage via wang system. Also preformed
Manual searches to obtain and confirm coverage information. Demonstrated Persistency
Diligence and attention detail.
Facilitated the agent licensing process: applied knowledge of CAPIS, the Hartford’s
Proprietary Corporate Automated Producer Information System, to input producer
Profiles, and prepared applications for appointment of agents with the Insurance
Commissioner’s office in Georgia and other states.
Established and maintained positive professional relationships that contributed to
Overall effectiveness and resulted in a high degree of customer satisfaction.
Input Large Account Coverage Notices (Lacon).
Operated front office Switchboard with large volume calls.
Highly regarded as a team player always willing to go the extra mile to help others
And supportive of company goals.
Top performer commended by agents for providing exceptional service. Received
Recognition as Employee of the quarter for achieving high percentage of coverage
Development: West Fulton High School Atlanta, Ga.
Concentrated in Business Courses
Completed The Hartford’s Claim Coverage seminar Completed Online Commercial Office Courses