Customer Service Medical
Resume:
Amanda L. Schlatter
Buffalo, NY 14210
nuekyk@r.postjobfree.com
OBJECTIVE: To obtain a successful career in the customer service/health care industry as a Registered Medical Office Assistant.
SKILLS: I have recently attended University at Buffalo’s EOC to obtain my certification in Medical Assisting. I am hoping to gain a clinical or administrative position to further my knowledge of the dual aspects of the title.
I have gained the following related work experience:
Clinical Administrative
Taking vital signs Records Management
Preparing dermal puncture Electronic Medical Records
Glucose and urinary analysis Patient Billing
Handled specimens for testing Medical Billing
Dean Vaughn Medical Terminology ICD9-CPT4 coding
Medisoft Excel, Powerpoint
Administered peak oximetry and Microsoft Word 2010, Windows 7
Peak flow Professional phone ettiquette
EKG’s including the use of a
multil-ine phone system.
Presented excellent customer service
CREDENTIALS: National Work Readiness Credential (2011-2012)
Certified in First Aid/CPR by the American Red Cross
Certified by the State of New York on practicing HIPPAA
EDUCATION: University at Buffalo 2011-2012
Educational Opportunity Center
465 Washington Street
Buffalo, NY 14203
Completed 10 month course as a Registered Medical Assistant. This included a 2 month
externship from March to May 2012.
McKinley Vocational High School 2002-2006
1500 Elmwood Avenue
Buffalo, NY. 14207
Received Regents diploma in Liberal Arts. Participated in cultural studies and the yearbook staff.
Graduated with honors and attended Erie Community College for 1 year (2006-2007).
CLINICAL EXPERIENCE: Hillery Park Academy #27 March 5, 2012-May 5, 2012
Kaleida Health Clinic 716-***-****
72 Pawnee Parkway
Buffalo, NY 14210
EMPLOYMENT: Market in the Square 2011- 2012
Southgate Plaza
1046 Union Road
West Seneca, NY 14224
Customer Service Associate. I used this job position as a way to pay for any school supplies that I needed. I demonstrated customer service; prepared fine and fast foods, deli meats and trays.
MWS Enterprises Oct. 2009-Jan. 2011
140 Abbott Road
Buffalo, NY 14210
Position: 3rd key holder. Duties included cash handling, deposit drops, customer service, entering data and invoices, opening and closing the store, inventory and stock.
Hyatt Regency of Buffalo May 2010- Dec. 2010
2 Fountain Plaza
Buffalo, NY 14202
Checked In and Out all guests. Provided customer service, represented the establishment as the first and last face the guest acknowledged; posted payments, cash handling, made sure each guest request was met; answered a multi-line phone system, other administrative office work.
MEMBERSHIPS: Member of the American Association of Medical Assistants (AAMA.) 2011.
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