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Customer Service Sales

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Location:
Montgomery, Alabama, 36117, United States
Salary:
10.00
Posted:
February 26, 2011
Email:
ntrl7w@r.postjobfree.com
Contact Info:
*********.*******@**.****.***


Kassandra Cockrel
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**** ****** *** ****
Montgomery, AL 36117
Phone: 334-***-****
Cell: 334-***-****
E-Mail: kassandra. cockrel@us. army. mil
Career Overview
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Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Core Strengths
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• Energetic work attitude
• Enthusiastic developer of good relations with clients
• Courteous demeanor
• Fast learner with a wide range of practical skills
• Effective solution development
• MS Windows proficient
• Excellent communication skills
• Developed listening skills
• Creative problem solver
• Strong organizational skills
• Conflict resolution
• Execution of floor set and visuals
• Training
• Telephone inquiries
• Customer service oriented
• Convincing sales strategies
• Skilled telecommunications

Accomplishments
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Customer Service
• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
• Handled guest complaints, maintaining a positive dining experience for all rest
Customer Interface
• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, product, promotions and orders.
Telephone Service
• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Conflict Resolution
• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Computed Data Reports
• Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Follow-up
• Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Market Research
• Interviewed clients via market research surveys to identify product issues and customer needs.
Sales
• Consistently generated additional revenue through skilled sales techniques.
Financial
• Compiled inventory lists and worked with vendors for product pricing and special orders.
• Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Work Experience
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Team member
Nov 2005-present
Hyundai Motor Manufacturing Alabama-Montgomery, AL
Practice safety-lock out tag out system. Assist in making quality automobiles.
Secretary assistant (VA work study)
Sept 2004-Nov 2005
VA Hospital-Montgomery, AL
Multitasked. Answered phones. Prepared spreadsheets. Filed bills and other papers. Helped with projects. Shredded unneeded confidential papers. Placed orders. Requested quotes from different vendors.
Telemarketer
June 2004-Sept 2004
ASK Telemarketing- Montgomery, AL
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Provided effective communication and customer service support to the sales, marketing and administrative teams on daily basis. Generated new client base growth through website inquiries and an average of 65 cold calls per day. Answered customer questions regarding store merchandise, department information and pricing. Maintained positive attitude to make customer's shopping experiences memorable and pleasant. Directed calls to appropriate individuals and departments. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.
Casual Clerk
March 2002- Oct 2002
US Postal Service -Montgomery, AL
Sorted mail.

Sandwich artist
June 1998-March 2002
Subway - Greenville, AL
Earned management trust by serving as key holder, responsibly opening and closing store. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Computed accurate sales prices for purchase transactions. Provided an elevated customer experience to generate a loyal clientele. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Maintained cleanliness and presentation of stock room and production floor. Assisted customers with food selection, inquiries and order customization requests. Assisted customers with store and product complaints. Received multiple reviews acknowledging my level of dedication to excellent customer service. Guaranteed positive customer experiences and resolved all customer complaints. Directed calls to appropriate individuals and departments. Accurately balanced cash drawer after every shift. Monitored cash drawers in four checkout stations to ensure adequate cash supply. Maintained positive attitude to make customer's shopping experiences memorable and pleasant. Responsible for ringing up customers in timely manner and guaranteeing high level of customer service. Handled cash stock and inventory balances. Assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders.
Educational Background
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2010 Grantham University Kansas City, Missouri
Bachelors Multidisciplinary Studies
Military Experience
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SGT 88M (truck driver)
July 2010-present
Alabama Army National Guard-Troy, AL
Follow orders. Drive 915 (military automatic 18 wheelers). Complete Preventive Maintenance Service on the vehicles.
SGT 79T (Recruiter)
May 2006-July 2010
Army National Guard (ACTIVE DUTY) - Montgomery, AL
Organized weekly recruiting reports for my NCOIC to track enlistment success. Greeted prospects entering the office to ascertain what each one wanted or needed. Described the enlistment process to applicants and accurately explained the benefits. Recommended, selected and helped find military jobs that the applicant was eligible for. Answered questions regarding service in the military. Maintained up-to-date knowledge of military policies. Maintained cleanliness in the office. Assisted applicants and/or applicant's parents with questions or complaints. Received multiple reviews acknowledging my level of dedication to excellent recruiting and retention. Built long-term relationships with applicants and their parents and advised them of promotions. Developed reputation as an efficient recruiter with high levels of accuracy. Maintained positive attitude to make applicants' experiences memorable and pleasant .Helped drive Alabama's state recruiting goals and achieve monthly and yearly quota figures. Logged daily phone calls, office visits, and the results. Trained new soldiers by providing knowledge of specific military tasks and policies. Scheduled weekly school visits with counselors and principles. Handled confidential and sensitive paperwork.
SGT 88M (truck driver)
April 2004-May 2006
Alabama Army National Guard-FT. Deposit, AL
Served as U.S. security in times of trouble. Helped out communities in times of disaster. Followed orders. Drove 915 (military automatic 18 wheelers). Completed Preventive Maintenance Service on the vehicles.
SPC 88M (truck driver) (DEPLOYED)
Feb 2003-April 2004
Alabama Army National Guard- IRAQ
Served overseas at time of war. Followed orders. Drove 915 (military automatic 18 wheelers). Completed Preventive Maintenance Service on the vehicles. Conducted security at gates of base.
SPC 88M (truck driver)
Sept 2000-Feb 2003
Alabama Army National Guard-Georgiana, AL
Served as U.S. security in times of trouble. Helped out communities in times of disaster. Followed orders. Drove 915 (military automatic 18 wheelers). Completed Preventive Maintenance Service on the vehicles.
Keywords
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Bachelor's, customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry, call center environment, phone skills, cold calling, outbound calls, reporting, creative problem solving, customer requests, Internet, counseling, product knowledge, telecommunications, market research.