Lisa Davis

**** ********* *** ***# **

Baton Rouge, LA 70809

Home # 225-***-****

Cell # 225-***-****

Email ntofoe@r.postjobfree.com

Objective

Seeking an interesting and challenging position where I can maximize my problem solving skills, leadership skills and communication skills with an opportunity for advancement and career growth.

Experience

February 2010 – Present

Wilson Warehouse Baton Rouge, LA

Customer Service Representative

• Create domestic and import orders in AS400 and SAP received via phone, email or fax.

• Arrange pickup deliveries, receive inbound and prepare documents necessary for transport, customs, and shipping.

• Handle customer inquiries, research orders, provide documentation of Certificate of Analysis on various products via SAP and generate daily reports.

• Responsible for end of the month reconciliation, invoicing and ordering inventory for various clients’ needs.

January 2009 – February 2010

Snelling/Amedisys Baton Rouge, LA

Mercury Doc Support

• Validated data from user agreements, setup providers, nurses and other office management online to utilize Mercury Doc and also reset user name and password information as needed.

• Ensured the accuracy and completeness of data collected from other departments received via online and fax.

• Maintained the company’s bounce back email database, predominantly utilized for physician pending orders to ensure quality compliance.

• Provided assistance in special projects as assigned to validate data for the Sales Analytics Department.

• Supported in the management of data quality, business administration, and workflow design.

May 2008 - November 2008

US Agencies Insurance Baton Rouge, LA

Auto Liability Claims Adjuster

• Gathered information including estimates for the cost of repair, photographs and statements, either written, audio, or on video tape used to evaluate the claim.

• Interviewed and obtained statements from claimant and witnesses, consulting police and appraisers to assist in inspecting property damage to determine the extent of the company’s liability.

• Fairly settled claims in a timely basis through investigation and effective negotiation.

November 2004 – May 2008

Home Depot Direct Baton Rouge, LA

Procurement Clerk

• Processed approved requisitions, prepared purchase orders and sent copies to vendors and to originating departments.

• Resolved problems with vendors to expedite deliveries.

• Monitored status of requisitions, contracts, and orders.

• Post orders and checked inventory stocks through AS400 to validate that restocking is in order.

October 2002 – November 2004

MetLife Insurance Company Tulsa, OK

Customer Service Representative/Claims Specialist III/Quality Management System Coordinator

• Responded to requests via telephone regarding insurance and benefit plans.

• Provided service and information to customers regarding MetLife products.

• Handled processing claims and multiple requests from dentists and insurers.

• Mentored new hires, audited claims, and monitored

representatives to ensure excellent customer service was provided.

• Assisted in implementing the Quality Management System based on ISO Standards.

November 1999 – October 2002

Metris Companies Tulsa, OK

Collector II/Lead/Trainer Assistant/Human Resources Recruiter

• Handled inbound and outbound calls from customers regarding credit card payment arrangement.

• Settled accounts and escalated calls from customers and legal representatives.

• Assisted in new hire training and refresher courses for collectors.

• Listed job postings online and in the local newspaper; hosted career fairs and arranged testing for potential advocates.

Education

1995-1998 Oral Roberts University Tulsa, OK

Public Relations

2006 Insurance Specialty Training Louisiana Baton Rouge, LA

Licensed Louisiana Life, Health and Accident Producer

2008 US Agencies Insurance Adjuster Trainee Program Baton Rouge, LA

Licensed Louisiana Auto Claims Adjuster

Software

Highly proficient in several computer programs including Windows Office, MS Word, MS Excel, PowerPoint, Access, AS400, SAP, Outlook, ScandAll21, Paint.Net and Lotus Notes.

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