Jennifer Covey

***** **** ****** ***** #*** Germantown, MD. 20874

Cell: 301-***-****

nrajuu@r.postjobfree.com

Manager/Customer Service Representative

Profile

A diligent and detail oriented professional offering versatile office management skills and competency in Microsoft Office programs. Capitalizes on natural leadership skills to steer teams and companies in new directions. Strong planning and problem solving skills, adapts easily to change, and works independently to exceed expectations. Able to juggle multiple priorities and meet deadlines without compromising quality. Consistently ensures high levels of customer satisfaction in fast-paced environments.

Education

Corcoran College of Art and Design – Masters Decorative Art

Hood College - Bachelors in History

Bachelors in Art History

Key Skills

Office Skills: Office Management

Records Management

Training/Supervision Spreadsheets/Reports/Payroll

Research & Analysis

Customer Relations

Shipping Local and Internationally

Computer Skills: MS Word/iWork

MS Excel

MS PowerPoint MS Outlook

MS Publisher

Windows/Mac

Experience

Barnes and Noble Merchandising Manager, 2010-present

Responsible for merchandising a $2 million portion of the store, while maintaining the overall

visual standards for all store initiated and optional displays. Regularly rotated inventory to keep my departments

fresh and visually appealing. Added discretionary titles and gift product to tables to provide a balanced display.

Trained all associates in proper Integrated Store Operations and Visual Merchandising Standards, providing

coaching in the moment and interactive demonstrations. Drove sales through cross promotions, store initiated

displays and the optimization of product placement.

Highlights: Cash management (deposits, payouts, etc.), opening/closing the store, store inventory ordering

(including signage and fixtures), payroll management, project delegation for daily assignments, hiring, training,

weekly music product reset with pricing adjustment, and weekly store strict on sale product reset for the front of

store promotions.

Event Network Lead Sales Associate, 2008-2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management, shipping/receiving, training) as the assistant to the store manager. Coordinated executive events and needs (e.g. books singing and corporate parties) to increase sales while providing appropriate staffing based on payroll needs, maintained sales database and ensured the delivery of premium service to visitors. Handling paid-outs, deposits, and all change orders to ensure the stores were appropriated stocked with cash.

Highlights:

Communicated effectively with multiple departments to plan meetings and prepare staff members with the daily sales goals. Established strong relationships to gain support and effectively achieve results.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.

Pre-screened applicants for minimum requirements.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service.

Smithsonian

Highlights: Sr.Sales Associate, 2007

• Communicated effectively with management to meet daily sales goals.

• Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.

• Up selling subscriptions

Hidden Treasure Appraisals Intern, 2007

• Visited residences to document, measure, inquire about provenance, handle, and photograph objects in order to assess value

• Drafted contracts

• Researched through ArtFact, Christies, Ebay, and auction catalogs to assess an estimated current market value of objects based on the purpose of the intended appraisal (insurance, selling, estate, etc.)

• Attended a meeting of the American Society of Appraisers to discuss new practices, laws, and to collaborate with other appraisers

I-Sold-it on Ebay Associate, 2007

• Listing objects on Ebay based on a set format that catered to the type of object, material, dimensions, condition, and provenance

• Photographed and edited photographs for listing objects on Ebay taking into consideration lighting and condition in order to get excellent gallery shots as well as individual images

• Providing excellent customer service as well as entering customer items into the database so they could be drafted with photographs for listing

• Packaging items for shipping

• Finalizing listings and posting them to live auction based on the customer’s needs

Petsmart/Petco Associate/Sales Lead, 2000-2006

• Stocking/Inventory control

• Customer service

• Deposits/Cash management

Earlier Experience

Clerical Admin for the District Courthouse Rockville, MD

Clerical Intern Kaiser Permanente

Clerical Support for Sonina Corporation

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