OBJECTIVE

To obtain a career as a Supervisor for Ritz Carlton Hotel in Toronto. I’m a well-organized individual with a track record that demonstrates a strong dedication to giving the best customer service. Proven relationship builder with interpersonal skills with a strong attention to detail.

EDUCATION

Hotel Management Associate’s Degree - George Brown College

School of Hospitality and Tourism Management. Toronto, ON

Graduated with Honors

WORK EXPERIENCE

2011-Present Stitchy Lizard Embroidery and Promotional Items: Office Coordinator. Toronto, ON

• Run and Organize the showroom office as well as the warehouse

• Supervise, train, and delegate tasks to production staff

• Daily shipping/receiving/and tracking duties

• Purchasing Garments and Items from our Suppliers and Vendors

• Accounts Payable and Accounts Receivable duties

• Answering the General phone line and directing clients to the appropriate salesperson

• Maintaining the levels of Stock in the warehouse

• Maintaining the Catalogues and Filing system for the showroom

• Answers incoming emailed quotes if a Sale’s Representative is away

• Any and all other office duties as assigned

2007-2011 Artik Screen Printing and Promo Items: Customer Service Representative/Account Manager. Toronto, ON

• Provided superb Customer Service to clients via face-to-face, telephone, and email

• Supervise, train, and delegate tasks to production staff

• Produced great Customer Service Skills in a fast paced and high pressure environment

• Efficient production scheduling for client orders of Promo products

• Demonstrated great decision making and great Problem Solving Skills when needed

• Responsibilities include daily e-mail/phone correspondence, accurate order management, supply chain management, while following-up orders and collection on accounts as required

• Assisted the A/R and A/P department on an as needed basis

• Handled Cash and Credit Cards on a daily basis and processed payments for orders

• Assessed client needs, identified sales opportunities and promotional items to increase sales

• Built and maintained strong relationships with clients to streamline work and production time

• Correspondence with suppliers and third party vendors to ensure arrival or raw materials

• Shipping and Receiving duties as needed. Also cleaned and stocked products

CO-OP WORK TERM

Assisted and Shadowed the Food and Beverage Managers at the Marriott Bloor/Yorkville

3 month period.

CERTIFICATIONS

Smart Serve Certified

Emergency First Aid and CPR Level C Certified

REFERENCES

Reggie Berrigan - Manager of Artik

nr6znb@r.postjobfree.com

647-***-****