Loss Mitigation Administrative Assistant Quality Control
|Nancy A. Boyce
**** **** **** ** # *
To obtain a position in a well-established company where my experience, abilities, and spontaneous attitude can blossom with a team of professionals.
Highlights of Experience
I have developed a broad range of skills, which suit the needs of many employers to confidently carry out the duties with a minimum of instruction.
My major work experience has been independently hitting the goal mark my group leader asks for each day. Interpersonal and effective communication skills that I am quite confident and friendly when meeting and assisting people on all levels to provide them with a quality service. Efficiently, courteously and tactfully handle clients either in person or over the telephone.
Clerical Skills/Organizational Skills
I am proficient in all duties associated with an office situation, including dealing with customer enquiries, collecting and handling money, filing, typing, etc. My present typing speed is 35 wpm and my 10 keys are 6,000. I can operate various types of office equipment. I have good organizational skills essential to smooth running in an office, including the ordering of office requirements.
I have had experience with a variety of different computer programs and systems. I find I can pick up quite quickly on new procedures/tasks as they are explained to me.
Chase Home Lending; Loss Mitigation Clerk 09/2009-10/2010
Operation Senior Specialist Process Control 10/2010 - Present
*Acts as a liaison between underwriters & loss mitigation.
Completes required checklists/worksheets according to polices & procedures. Submits file for underwriting & reviews underwriter conditions. Reviews & responds to exception reports, audits, quality control reviews. Handle heavy data entry on a daily basis meeting daily monthly goals.
*Work exceptions reports listing loans that have conditions and/or errors that require research and possible escalation. Complete any follow-up related to key responsibilities
Meet specific quality and volume requirements for specified activities
Assist in modification of quality control reports
Other projects/duties as assigned
Process Control Loss Mitigation foreclosures
Certified Federal Loss Mitigation Affidavit / Notary / QC1 Audit
Denitech - Meter Billing Specialist 7/2007-5/2009
Data entry processing of imputing correct meter read usage, equipment information and addresses for internal and external customer contact. Checking invoices daily, resolving customer issues, updating spreadsheets for various accounts. Email and fax of correspondence.
Today’s Staffing - Daimler Chrysler Financial Services LLC
Title Release Dept 9/2005-2/2007
Data entry process of inputting of correct account numbers and addresses. Print letters of correspondence. Signing of titles and liens of all 50 states. Research of dealers and counties. Title release.
Super Shuttle - Accounting Assistant 3/2004-7/2005
Greeted customers, answered phones, updated and archived files, documents, and insurance and contract information. Follow up on correct credit card numbers and contact information. Maintained cash totals by receiving, counting, and recording cash, posted, processed payments, balance daily.
Scott's Landing Marina - Administrative Assistant 4/2002-5/2003
Filed Mail, greeted customers, answered phones, follow up on correct contact information and delinquent accounts
Update and archive files. Posted payments, balance daily. Assist manager with marina functions.
TXU Energy - Meter Reader 9/2000-2/2002
Read electric and gas meters in residential and commercial areas
Commonwealth Edison - Meter Reader 9/1990-2/1999
Read electric meters in residential and commercial areas
Willow Brook High School, Villa Park, Illinois
Gatekeeper Award, 1993, Commonwealth Edison
Daimler Chrysler Team Excellence Award 2006
Sharing Excellence and Leadership Award 2008, Denitech
JPMorgan Chase Quality Assurance 2010
Phoenix Effort Award, 2011, JPMorgan Chase
United Way Crusade, Commonwealth Edison
Home Energy Show, Commonwealth Edison
TXU Operation Installation, Red Cross/Fort Worth Fire Department
Grapevine Police & Fire Department Project Relief Fundraiser
Main Street Days / Grape Fest
Fort Worth Main Street Art Festival
Dallas Ministries / Sunburn Grand Prix / Texas Motor Speedway
Gateway Global Mission Trip Ministry
World Vision project Disaster Hygiene Kits for Alabama
Bedford Blues Fest / Presbrytarian Night Shelter
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