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Quality Control Assurance

Grapevine, Texas, 76051, United States
March 13, 2012

Contact Candidate

Nancy A. Boyce

**** **** **** ** # *

Grapevine, TX


Career Objective

To obtain a position in a well-established company where my experience, abilities, and spontaneous attitude can blossom with a team of professionals.

Highlights of Experience

I have developed a broad range of skills, which suit the needs of many employers to confidently carry out the duties with a minimum of instruction.

Personal Skills

My major work experience has been independently hitting the goal mark my group leader asks for each day. Interpersonal and effective communication skills that I am quite confident and friendly when meeting and assisting people on all levels to provide them with a quality service. Efficiently, courteously and tactfully handle clients either in person or over the telephone.

Clerical Skills/Organizational Skills

I am proficient in all duties associated with an office situation, including dealing with customer enquiries, collecting and handling money, filing, typing, etc. My present typing speed is 35 wpm and my 10 keys are 6,000. I can operate various types of office equipment. I have good organizational skills essential to smooth running in an office, including the ordering of office requirements.

Computer Skills

I have had experience with a variety of different computer programs and systems. I find I can pick up quite quickly on new procedures/tasks as they are explained to me.

Work History

Chase Home Lending; Loss Mitigation Clerk 09/2009-10/2010

Operation Senior Specialist Process Control 10/2010 - Present

*Acts as a liaison between underwriters & loss mitigation.

Completes required checklists/worksheets according to polices & procedures. Submits file for underwriting & reviews underwriter conditions. Reviews & responds to exception reports, audits, quality control reviews. Handle heavy data entry on a daily basis meeting daily monthly goals.

*Work exceptions reports listing loans that have conditions and/or errors that require research and possible escalation. Complete any follow-up related to key responsibilities

Meet specific quality and volume requirements for specified activities

Assist in modification of quality control reports

Other projects/duties as assigned

Process Control Loss Mitigation foreclosures

Certified Federal Loss Mitigation Affidavit / Notary / QC1 Audit

Denitech - Meter Billing Specialist 7/2007-5/2009

Data entry processing of imputing correct meter read usage, equipment information and addresses for internal and external customer contact. Checking invoices daily, resolving customer issues, updating spreadsheets for various accounts. Email and fax of correspondence.

Today’s Staffing - Daimler Chrysler Financial Services LLC

Title Release Dept 9/2005-2/2007

Data entry process of inputting of correct account numbers and addresses. Print letters of correspondence. Signing of titles and liens of all 50 states. Research of dealers and counties. Title release.

Super Shuttle - Accounting Assistant 3/2004-7/2005

Greeted customers, answered phones, updated and archived files, documents, and insurance and contract information. Follow up on correct credit card numbers and contact information. Maintained cash totals by receiving, counting, and recording cash, posted, processed payments, balance daily.

Scott's Landing Marina - Administrative Assistant 4/2002-5/2003

Filed Mail, greeted customers, answered phones, follow up on correct contact information and delinquent accounts

Update and archive files. Posted payments, balance daily. Assist manager with marina functions.

TXU Energy - Meter Reader 9/2000-2/2002

Read electric and gas meters in residential and commercial areas

Commonwealth Edison - Meter Reader 9/1990-2/1999

Read electric meters in residential and commercial areas


Willow Brook High School, Villa Park, Illinois


Gatekeeper Award, 1993, Commonwealth Edison

Daimler Chrysler Team Excellence Award 2006

Sharing Excellence and Leadership Award 2008, Denitech

JPMorgan Chase Quality Assurance 2010

Phoenix Effort Award, 2011, JPMorgan Chase

Volunteer Work

United Way Crusade, Commonwealth Edison

Home Energy Show, Commonwealth Edison

TXU Operation Installation, Red Cross/Fort Worth Fire Department

Grapevine Police & Fire Department Project Relief Fundraiser

Main Street Days / Grape Fest

Fort Worth Main Street Art Festival

Dallas Ministries / Sunburn Grand Prix / Texas Motor Speedway

Gateway Global Mission Trip Ministry

World Vision project Disaster Hygiene Kits for Alabama

Bedford Blues Fest / Presbrytarian Night Shelter

Contact Candidate